Big Al's Mufflers & Brakes

★☆☆☆☆
  • 287 E Little Creek Rd

    Norfolk, VA 23505

    Map & Directions
  • 757-480-3547

Automotive

Automotive
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In 45 years of car repair this was the worst experience. I went in for a simple brake job.
They kept the six days. Various new charges were assessed despite the ??No hidden charges? claim. The original quote $214, was increased more than $90 for new brake lines which they admitted they crimped while doing the job (eventually removed from total bill), and then I had to take the vehicle immediately to the dealer for brake fault warnings. The dealer charged to bleed brakes and put a note on the invoice ??fluid low, improper brake bleed procdure.?
The first time I got the car back from Big Al??s on day one after a short drive, a passing car blew its horn and pointed. Looking out the back window I saw smoke billowing from the rear of the car. I tested the brakes and had very little braking power. Big Al??s told me the car was fixed but the brakes they ??fixed? made the car dangerous to drive. Five days later I got the car a second time and was told a brake light switch was the problem. They replaced the switch but the warning light was still signaling. I got in to drive the car and found a brake fault warning (not switch) warning STOP! I took the car directly to the dealer for an additional charge of ~ $90. I will never use this after market service again and am considering legal action.

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★☆☆☆☆

In 45 years of car repair this was the worst experience. I went in for a simple brake job.
They kept the six days. Various new charges were assessed despite the ??No hidden charges? claim. The original quote $214, was increased more than $90 for new brake lines which they admitted they crimped while doing the job (eventually removed from total bill), and then I had to take the vehicle immediately to the dealer for brake fault warnings. The dealer charged to bleed brakes and put a note on the invoice ??fluid low, improper brake bleed procdure.?
The first time I got the car back from Big Al??s on day one after a short drive, a passing car blew its horn and pointed. Looking out the back window I saw smoke billowing from the rear of the car. I tested the brakes and had very little braking power. Big Al??s told me the car was fixed but the brakes they ??fixed? made the car dangerous to drive. Five days later I got the car a second time and was told a brake light switch was the problem. They replaced the switch but the warning light was still signaling. I got in to drive the car and found a brake fault warning (not switch) warning STOP! I took the car directly to the dealer for an additional charge of ~ $90. I will never use this after market service again and am considering legal action.

 

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