Thrift Store City

★★★★★
  • 1917 Victory Blvd

    Portsmouth, VA 23702

    Map & Directions
  • 757-485-5432

About Thrift Store City

Hours
Mon. - Sat. 9am - 7pm;Sun. CLOSED
4.6875 16
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I LOVE this place! I moved away for 3 yrs and couldnt wait to get back to shop. I have found so many treasures over the years.

3
★★★★★

I LOVE this place! I moved away for 3 yrs and couldnt wait to get back to shop. I have found so many treasures over the years.

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People who make a negative remark about this Thrift Store City on Victory Boulevard in Portsmouth, VA need to spend more time in their "Ivory Palaces" and less time in the BEST thrift store in Portsmouth!!!
Thrift is Thrift!!! You still

3
★★★★★

People who make a negative remark about this Thrift Store City on Victory Boulevard in Portsmouth, VA need to spend more time in their "Ivory Palaces" and less time in the BEST thrift store in Portsmouth!!!
Thrift is Thrift!!! You still

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It's not just the Chesapeake store the Norfolk store is just like it. I absolutely agree with comments made on this store. I think store owners might get the picture if we stop spending money. I didn't want to rate this store at all.

3
★★★★★

It's not just the Chesapeake store the Norfolk store is just like it. I absolutely agree with comments made on this store. I think store owners might get the picture if we stop spending money. I didn't want to rate this store at all.

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WHOEVER PRICES THE MERCHANDISE DOES NOT KNOW THE MEANING OF THRIFT, WHEN THERE ARE ITEMS ON THE SHELF THAT HAVE THE ORIGINAL PRICE "NEW" OR ITEMS FROM THE DOLLAR TREE THAT HAVE MUCH HIGHER THAN ORIGINAL, SOMETHING IS WRONG. CAST IRON?

3
★★★★★

WHOEVER PRICES THE MERCHANDISE DOES NOT KNOW THE MEANING OF THRIFT, WHEN THERE ARE ITEMS ON THE SHELF THAT HAVE THE ORIGINAL PRICE "NEW" OR ITEMS FROM THE DOLLAR TREE THAT HAVE MUCH HIGHER THAN ORIGINAL, SOMETHING IS WRONG. CAST IRON?

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They really need to get rid of the bad employees there and get more who actually do their jobs, including management! There are some good employees there but there are some lazy inconsiderate ones there too.

3
★★★★★

They really need to get rid of the bad employees there and get more who actually do their jobs, including management! There are some good employees there but there are some lazy inconsiderate ones there too.

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This is a terrible store, filthy, there are several rude and hateful employees (younger african american cashiers!) Also they never keep anything on the floor. The manager wouldn't even tell me the price of a item, he told me that I

3
★★★★★

This is a terrible store, filthy, there are several rude and hateful employees (younger african american cashiers!) Also they never keep anything on the floor. The manager wouldn't even tell me the price of a item, he told me that I

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My mother in law was just fired from here about a week ago, no reason what so ever. They didn't even call her to tell her before she made the hour and 10 minute drive to work, she put her purse in the assigned lockers, clocked in then

3
★★★★★

My mother in law was just fired from here about a week ago, no reason what so ever. They didn't even call her to tell her before she made the hour and 10 minute drive to work, she put her purse in the assigned lockers, clocked in then

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If you ever walk into this store, it is like a sweat shop, I am not kiddding, I wish I was! The managers do nothing but walk around and talk and text on their phones all day and let their cashier or floor personel friends do the same.

3
★★★★★

If you ever walk into this store, it is like a sweat shop, I am not kiddding, I wish I was! The managers do nothing but walk around and talk and text on their phones all day and let their cashier or floor personel friends do the same.

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Everyone there minus a cashier/stocker Leslie and the manager (I use this very loosely) Joe are fine. They are the only problems there, I have been shopping here since it opened and have a few good friends whom work there and there are

3
★★★★★

Everyone there minus a cashier/stocker Leslie and the manager (I use this very loosely) Joe are fine. They are the only problems there, I have been shopping here since it opened and have a few good friends whom work there and there are

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I love this place! I just came across this site and can not believe it has any negative reviews, that is ridiculous! This thrift store is one of the best around, it is just as good as the one in Norfolk. Although it is much better than Goodwill. They have kept their prices the very low for great merchandise, even though most of the other competition stores have raised there's dramatically (Godwill included). If the customer service is so 'terrible' then why is the place full of customers every single day, all day and evening? I live close to this place and know that it is full of people everyday. The best time to go is when they first open on a tuesday. Their clothing prices are very low and very fair, while some of the electronics (mostly computers) aren't as well priced. They aren't overpriced but they aren't as low as expected from the rest of the stuff's pricing at the store. That and the customers can be rude, those are the only two draw backs to this place. I can get a whole basket full of clothes for my children for $45. And most of those are name brands and look brand new or very lightly used. I have purchased furniture from here in the past month and was very pleased with the service I received, they even offered to deliver it to my home for a small fee since I do not live far at all from the store.
The only things I would love to change is lower prices on computer equipment and for the customers to be more respectful, and parent your children. I cannot count how many times I have seen parents not watching their young children or witnessing them actually screaming at them while in the store! Hello, have you heard of kidnapping? Or child molesters? I know you obviously do not know what good effective parenting is! What is wrong with parents!? I am glad I have parented my children right so I can take them with me wherever I please and they know how to act right. I will be going back here in a week for my oldest daughters wedding supplies and look forward to see how much I save by shopping here. The economy is terrible, and this place is heaven sent in those conditions. ,Regular Customer who lives near by

2
★★★★★

I love this place! I just came across this site and can not believe it has any negative reviews, that is ridiculous! This thrift store is one of the best around, it is just as good as the one in Norfolk. Although it is much better than Goodwill. They have kept their prices the very low for great merchandise, even though most of the other competition stores have raised there's dramatically (Godwill included). If the customer service is so 'terrible' then why is the place full of customers every single day, all day and evening? I live close to this place and know that it is full of people everyday. The best time to go is when they first open on a tuesday. Their clothing prices are very low and very fair, while some of the electronics (mostly computers) aren't as well priced. They aren't overpriced but they aren't as low as expected from the rest of the stuff's pricing at the store. That and the customers can be rude, those are the only two draw backs to this place. I can get a whole basket full of clothes for my children for $45. And most of those are name brands and look brand new or very lightly used. I have purchased furniture from here in the past month and was very pleased with the service I received, they even offered to deliver it to my home for a small fee since I do not live far at all from the store.
The only things I would love to change is lower prices on computer equipment and for the customers to be more respectful, and parent your children. I cannot count how many times I have seen parents not watching their young children or witnessing them actually screaming at them while in the store! Hello, have you heard of kidnapping? Or child molesters? I know you obviously do not know what good effective parenting is! What is wrong with parents!? I am glad I have parented my children right so I can take them with me wherever I please and they know how to act right. I will be going back here in a week for my oldest daughters wedding supplies and look forward to see how much I save by shopping here. The economy is terrible, and this place is heaven sent in those conditions. ,Regular Customer who lives near by

Pros: cheap prices but great products

Cons: rude customers!

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I have been going to this TSC for over fifteen years now, as well as my children and my husband. They have great prices, great clothes, toys, furniture, collectibles, electronics, employees and management. I have saved thouands of dollars, and have met many new great people from shopping here. I have been to the one in Norfolk as well, but I like the service at this one better. Do not let these two people stop you from checking it out, they sound awfully familiar don't you think? I believe it is the same person.

'Luvghent' and 'pwilcox' must be disgruntled ex- employees, because of all of 15 years I have been going here atleast once a month, I have *never* had any bad customer service. They even go out of their way to help you load the furniture and help the disabled or elderly carry their bags out. Does that sound like terrible customer service? I know because my son has MS and they helped him to his car and helped load his bags for him.

Happy shopping everyone :]

2
★★★★★

I have been going to this TSC for over fifteen years now, as well as my children and my husband. They have great prices, great clothes, toys, furniture, collectibles, electronics, employees and management. I have saved thouands of dollars, and have met many new great people from shopping here. I have been to the one in Norfolk as well, but I like the service at this one better. Do not let these two people stop you from checking it out, they sound awfully familiar don't you think? I believe it is the same person.

'Luvghent' and 'pwilcox' must be disgruntled ex- employees, because of all of 15 years I have been going here atleast once a month, I have *never* had any bad customer service. They even go out of their way to help you load the furniture and help the disabled or elderly carry their bags out. Does that sound like terrible customer service? I know because my son has MS and they helped him to his car and helped load his bags for him.

Happy shopping everyone :]

Pros: Great deals, great employees, great variety of items to buy

Cons: they are usually packed, which is understandable of course

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I think that the portsmouth thrift store is the best around I find great itenms at a very low price ans spend 40 dollars or more per day...I spend a lot of time in this store and know these employees by name, they are very helpful and are no way rude....I've seen so many customers come in act foolish and the managers,supervisors and floor associates handle them in a very professional manner. The customers come in and demand discounts or even steal and change prices on items. Maybe that's the reason for the bad reviews. In my opinion its a privilege to shop at thrift store city and prices are way more fair there then at any other thrift store in town. I agree with the stores logo "miss a day,miss a deal". Faithful shopper :)

2
★★★★★

I think that the portsmouth thrift store is the best around I find great itenms at a very low price ans spend 40 dollars or more per day...I spend a lot of time in this store and know these employees by name, they are very helpful and are no way rude....I've seen so many customers come in act foolish and the managers,supervisors and floor associates handle them in a very professional manner. The customers come in and demand discounts or even steal and change prices on items. Maybe that's the reason for the bad reviews. In my opinion its a privilege to shop at thrift store city and prices are way more fair there then at any other thrift store in town. I agree with the stores logo "miss a day,miss a deal". Faithful shopper :)

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I just cannot get over the FACT that employees are allowed to be so rude to customers. I even had one employee say that she could "Talk to whomever, however I want, I work here" well if that is the type of person you want working in your store it's a wonder you are even open. How is that again, that's right, because of the customers, huh, well you keep treating the customers all the same, and they will start to not come back and you will not sell as much stuff and someday you may have to close because you allowed your employees to be so rude to customers.

0
★☆☆☆☆

I just cannot get over the FACT that employees are allowed to be so rude to customers. I even had one employee say that she could "Talk to whomever, however I want, I work here" well if that is the type of person you want working in your store it's a wonder you are even open. How is that again, that's right, because of the customers, huh, well you keep treating the customers all the same, and they will start to not come back and you will not sell as much stuff and someday you may have to close because you allowed your employees to be so rude to customers.

Pros: Can find good stuff

Cons: The attitude of alot of the employees

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I used to shop at this store and while they do have some good prices, their customer service is some of the worst I have ever encountered. I wanted to purchase some furniture, and when i asked the manager/owner? before I paid for it if someone would help me load it I was rudely told "GIVE ME YOUR RECEIPT AND TICKETS" I tried to be pleasant and said I haven't paid yet, I wanted to know if someone is available to help me load. To which the really rude guy( and rude is being nice) said "I DON'T HAVE TIME FOR STUPID QUESTIONS, READ THE TICKET". I was totally mortified that someone would speak to me this way so I left, and haven't been back. I understand you have to take the ticket up to the register and pay, I just had a question, which i would think a business would be more than happy to take 2 seconds to answer. I guess not.
a couple days later i went to thrift store usa down the st. and bought a couch, the man there was very nice and helpful and even gave me a deal on the couch and the delivery.

0
★☆☆☆☆

I used to shop at this store and while they do have some good prices, their customer service is some of the worst I have ever encountered. I wanted to purchase some furniture, and when i asked the manager/owner? before I paid for it if someone would help me load it I was rudely told "GIVE ME YOUR RECEIPT AND TICKETS" I tried to be pleasant and said I haven't paid yet, I wanted to know if someone is available to help me load. To which the really rude guy( and rude is being nice) said "I DON'T HAVE TIME FOR STUPID QUESTIONS, READ THE TICKET". I was totally mortified that someone would speak to me this way so I left, and haven't been back. I understand you have to take the ticket up to the register and pay, I just had a question, which i would think a business would be more than happy to take 2 seconds to answer. I guess not.
a couple days later i went to thrift store usa down the st. and bought a couch, the man there was very nice and helpful and even gave me a deal on the couch and the delivery.

Pros: lots and lots of clothes for really good prices.

Cons: very rude owner/manager.

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They get a bad rap sometimes from people who don't take the time to actually look at what they're buying.I've been going to this store for quite a few years and never really had a major problem.The prices are good,and the merchandize is in good shape.In a time when money needs to be stretched to the max,this is a good place to start.The shoe prices are the lowest around and in the best shape.Have fun there you won't be dissapointed.

1
★★★☆☆

They get a bad rap sometimes from people who don't take the time to actually look at what they're buying.I've been going to this store for quite a few years and never really had a major problem.The prices are good,and the merchandize is in good shape.In a time when money needs to be stretched to the max,this is a good place to start.The shoe prices are the lowest around and in the best shape.Have fun there you won't be dissapointed.

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I purchased a product there that was clearly marked 2 Drapes. Got them home and it was a table cloth with two tie-backs. Not only was it mis-marked, the two tie-backs were deceptive. You don't use tie backs on a table cloth. So, the product was a complete deception. Store owners comments - buyer beware - I have been to court 5 times and have won everytime and hung up. So, it appears I am not the first who has experienced this store's lack of care of the consumer. No refund even if it is their fault.

0
★☆☆☆☆

I purchased a product there that was clearly marked 2 Drapes. Got them home and it was a table cloth with two tie-backs. Not only was it mis-marked, the two tie-backs were deceptive. You don't use tie backs on a table cloth. So, the product was a complete deception. Store owners comments - buyer beware - I have been to court 5 times and have won everytime and hung up. So, it appears I am not the first who has experienced this store's lack of care of the consumer. No refund even if it is their fault.

 

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