Williams Lumber & Home Ctr

★★★☆☆
  • 3679 US Rte 9

    Rhinebeck, NY 12534

    Map & Directions
  • 518-851-3641

About Williams Lumber & Home Ctr

Hours
Sun 9am-3pm, Mon-Sat 7am-5pm

Home & Garden

Home & Garden
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3.0 2
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We went out of our way on several occasions to make our purchases at Williams, all in the interest of trading locally, and every time we were rebuffed by a guy named Rich who seemed totally disinterested in helping us. He was lax about purchases ranging from a $150 drill to estimating costs on a materials list that amounted to $7,000 (which Lowe's costed out in 24 hours, extending a 20% contractor's discount to us); even with such a purchase, which we thought was pretty substantial, I guess we were just too small a buyer to be worth his time, attention, or basic courtesy. Moreover, when we ordered a large quantity of 2x3's from Williams that they delivered, we received the most warped and twisted bunch of sticks you ever saw--we're pretty sure they sent over the bottom of the barrel. After being rebuffed by Rich for the last time, we just purchased $500 of the same product at Lowe's and they were all straight as an arrow. Hey, we're happy to shop at the "little guy," and even pay a little more to do it, but we expect actual customer service for our trouble. If a place can only figure out how to give us attitude and abuse us, then we'll happily take ALL our business to Lowe's from now on! See ya!

1
★☆☆☆☆

We went out of our way on several occasions to make our purchases at Williams, all in the interest of trading locally, and every time we were rebuffed by a guy named Rich who seemed totally disinterested in helping us. He was lax about purchases ranging from a $150 drill to estimating costs on a materials list that amounted to $7,000 (which Lowe's costed out in 24 hours, extending a 20% contractor's discount to us); even with such a purchase, which we thought was pretty substantial, I guess we were just too small a buyer to be worth his time, attention, or basic courtesy. Moreover, when we ordered a large quantity of 2x3's from Williams that they delivered, we received the most warped and twisted bunch of sticks you ever saw--we're pretty sure they sent over the bottom of the barrel. After being rebuffed by Rich for the last time, we just purchased $500 of the same product at Lowe's and they were all straight as an arrow. Hey, we're happy to shop at the "little guy," and even pay a little more to do it, but we expect actual customer service for our trouble. If a place can only figure out how to give us attitude and abuse us, then we'll happily take ALL our business to Lowe's from now on! See ya!

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We have spent over $10,000 at this store when we were having our vacation home remodeled. We never had a problem and they always delivered on time! Very helpful! Great service!

5
★★★★★

We have spent over $10,000 at this store when we were having our vacation home remodeled. We never had a problem and they always delivered on time! Very helpful! Great service!

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