Bridals by Elena

★★★★☆
  • 331 Gambrills Rd, Suite#5

    Gambrills, MD 21054

    Map & Directions
  • 410-923-2881

About Bridals by Elena

Categories
  • Bridal Shops
Hours
Monday: Closed
Tuesday: 11:00 AM - 08:00 AM
Wednesday: 11:00 AM - 08:00 AM
Thursday: 11:00 AM - 08:00 AM
Friday: 11:00 AM - 08:00 AM
Saturday: 10:00 AM - 06:00 AM
Sunday: 12:00 PM - 05:00 PM

Shopping

Shopping
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Bridals by Elena has an incredible selection of beautiful dresses. Everyone was friendly and skilled a their job. They really understood my taste and could pick dresses that complmented my body type. It was a very laid back environment, they were patient and...no high pressure sales. The prices were great, and they actually showed me dresses below my budget rather than trying to upsell me like other salons. I highly recommend Bridals by Elena.

5
★★★★★

Bridals by Elena has an incredible selection of beautiful dresses. Everyone was friendly and skilled a their job. They really understood my taste and could pick dresses that complmented my body type. It was a very laid back environment, they were patient and...no high pressure sales. The prices were great, and they actually showed me dresses below my budget rather than trying to upsell me like other salons. I highly recommend Bridals by Elena.

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the reviews i read were scary! thankfully, that was not my experience with the boutique!
I had an amazing experience shopping for my wedding dress and accessories at bridals by Elena. the staff was very sweet and helpful, specially Francis who was the first person i encountered the first time i entered the boutique, she was so warm and loving!
Elena was incredibly kind, professional and patient (i changed ALOT in my dress), and so willing to have my dress tailored to my dreams! and SO SHE DID! Katya, the manager, wasn't the sweetest person there, yet she was never rude or disrespectful.
i got my wedding dress, a San Patrick Pronovias Gaudi dress, and my hair accessory (that was a WOW) from Elena's. i am so in love with my dress, i got hundreds of compliments on my dress at my wedding and on my wedding album, and i just want to find a way to dye my dress and wear it again!
i definitely recommend this boutique, not only for wedding dresses, but also for accessories and head pieces.

5
★★★★★

the reviews i read were scary! thankfully, that was not my experience with the boutique!
I had an amazing experience shopping for my wedding dress and accessories at bridals by Elena. the staff was very sweet and helpful, specially Francis who was the first person i encountered the first time i entered the boutique, she was so warm and loving!
Elena was incredibly kind, professional and patient (i changed ALOT in my dress), and so willing to have my dress tailored to my dreams! and SO SHE DID! Katya, the manager, wasn't the sweetest person there, yet she was never rude or disrespectful.
i got my wedding dress, a San Patrick Pronovias Gaudi dress, and my hair accessory (that was a WOW) from Elena's. i am so in love with my dress, i got hundreds of compliments on my dress at my wedding and on my wedding album, and i just want to find a way to dye my dress and wear it again!
i definitely recommend this boutique, not only for wedding dresses, but also for accessories and head pieces.

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I had several negative reviews about the customer service in prior posts but I still wanted to try the place out. When I first came to the store the staff were so polite and helpful. I found a dress that I absolutely loved and placed the down payment. Once the credit card was handed over it was a change in all of their personalities. When I called to ask a few questions about the dress a few weeks after KATYA the manager and owners daughter was awfully rude on the phone. I left a few messages before I was even given an answer. My dress finally arrived and I wasn't able to come in immediately because of work. They told me that the dress must be purchased as soon as its come in and I needed to pay the rest of the balance over the phone even if I hadn't seen it in person! I couldn't believe they wouldn't wait 2 days for me to come in to the shop. I absolutely refused to pay over the phone without seeing my dress. Her sarcastic reply "at your earliest convience then" and hung up the phone.

A BRIDE TO BE SHOULD NEVER BE TREATED THIS WAY. We have many shops to choose from. I would be very careful when reading the new reviews on weddingwire. It seems that the old reviews have disappeared....
Be weary of them. I did find the dress of my dreams but it came at the cost of unprofessional, unfriendly service.

2
★★☆☆☆

I had several negative reviews about the customer service in prior posts but I still wanted to try the place out. When I first came to the store the staff were so polite and helpful. I found a dress that I absolutely loved and placed the down payment. Once the credit card was handed over it was a change in all of their personalities. When I called to ask a few questions about the dress a few weeks after KATYA the manager and owners daughter was awfully rude on the phone. I left a few messages before I was even given an answer. My dress finally arrived and I wasn't able to come in immediately because of work. They told me that the dress must be purchased as soon as its come in and I needed to pay the rest of the balance over the phone even if I hadn't seen it in person! I couldn't believe they wouldn't wait 2 days for me to come in to the shop. I absolutely refused to pay over the phone without seeing my dress. Her sarcastic reply "at your earliest convience then" and hung up the phone.

A BRIDE TO BE SHOULD NEVER BE TREATED THIS WAY. We have many shops to choose from. I would be very careful when reading the new reviews on weddingwire. It seems that the old reviews have disappeared....
Be weary of them. I did find the dress of my dreams but it came at the cost of unprofessional, unfriendly service.

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The staff didnt seem to want to help me find what I needed. All i wanted to a flower girl dress. They didnt seem to care or point me in the right direction. The staff was friendly , just didnt seem to want to help.

3
★★★☆☆

The staff didnt seem to want to help me find what I needed. All i wanted to a flower girl dress. They didnt seem to care or point me in the right direction. The staff was friendly , just didnt seem to want to help.

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I had a wonderful experience at Bridals by Elena. I went in wanting a type of dress that as it turns out -- and as Frances at Bridals by Elena warned me -- didn't look right on my petite frame. But they let me try those dresses on, showed me why they didn't look quite right and then showed me dresses that looked fantastic. My dress came in within the timeframe they gave me, and Elena was able to add some beautiful beadwork to an area of my dress that I thought needed smoothing and embellishment. All in all, great service! I can't wait to wear the dress on my big day :).

5
★★★★★

I had a wonderful experience at Bridals by Elena. I went in wanting a type of dress that as it turns out -- and as Frances at Bridals by Elena warned me -- didn't look right on my petite frame. But they let me try those dresses on, showed me why they didn't look quite right and then showed me dresses that looked fantastic. My dress came in within the timeframe they gave me, and Elena was able to add some beautiful beadwork to an area of my dress that I thought needed smoothing and embellishment. All in all, great service! I can't wait to wear the dress on my big day :).

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1 out of 2 people found this review helpful.

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Very nice selection of gowns. Katya (manager) very snotty. Frances, nice and helpful. After spending $459 on my daughter's prom gown and decided not to have it altered by them (and spend upwards $100) Katya took my gown to the back as she needed to place it in "another bag". To my dismay, she came back with a cheap white plastic bag (macy's are stronger!) and a white cheap hanger those you find at K-Mart. It was very cheap of them. I like to support local businesses but next time I'll give my money to someone else for being so cheap.

2
★★☆☆☆

Very nice selection of gowns. Katya (manager) very snotty. Frances, nice and helpful. After spending $459 on my daughter's prom gown and decided not to have it altered by them (and spend upwards $100) Katya took my gown to the back as she needed to place it in "another bag". To my dismay, she came back with a cheap white plastic bag (macy's are stronger!) and a white cheap hanger those you find at K-Mart. It was very cheap of them. I like to support local businesses but next time I'll give my money to someone else for being so cheap.

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2 out of 2 people found this review helpful.

 

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