CVS/Pharmacy

★☆☆☆☆
  • 8124 Arlington Blvd

    Falls Church, VA 22042

    Map & Directions
  • 703-560-7280

Health & Medical

Health & Medical
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out of all the CVS Pharmacy stores that i have been to in the DC area, this one (Store #1411 in Yorktown Center) is by far the WORST. I don't really have a problem with the store itself, but the Pharmacy is just awful. I don't understand - - do they hire these people who work in the pharmacy off the street or are they students with no experience? It's mind boggling the type of people they hire. People who have no customer service skills whatsoever. And what is really confusing to me is that this CVS Pharmacy has been at this location for ages (I remember when it was a "People's Drugstore" before they change the name to CVS Pharmacy") and still they don't realize that the busiest times are from 5PM-7PM when people are getting off of work and stopping in to get their prescription. For some reason, the pharmacy workers don't get that this is these are the busy hours and they have 1 person working the register. while 3 other pharm techs are standing around computers scratching their heads while a line of 10+ people are waiting to get their meds. unbelievable. the rudeness, the lack of concern (we're not just customers, we're patients), and just plain ignorance and disrespect is appalling. this CVS pharmacy (store #1411) also CALLED my house and left a message saying that my Rx was ready for pick up. I drive to the pharmacy after work around 6PM, wait in line and then when i get to the register, they tell me that the Rx isn't there. I tell them that THEY CALLED MY HOME telling me to come pick up my Rx. Instead of apologizing, the idiot girl just nods her head and doesn't say a word, all the while not even making eye contact with me. This is the last time I ever do business with this pharmacy. These pharmacy people don't know how to deal with customers. If any problem/issue comes up, they seem to totally disregard the customer, ignore them, don't communicate with them and just talk amongst themselves. They are pharmacists and they do not know how to communicate with people. Why the hell are they working in pharm?

1
★☆☆☆☆

out of all the CVS Pharmacy stores that i have been to in the DC area, this one (Store #1411 in Yorktown Center) is by far the WORST. I don't really have a problem with the store itself, but the Pharmacy is just awful. I don't understand - - do they hire these people who work in the pharmacy off the street or are they students with no experience? It's mind boggling the type of people they hire. People who have no customer service skills whatsoever. And what is really confusing to me is that this CVS Pharmacy has been at this location for ages (I remember when it was a "People's Drugstore" before they change the name to CVS Pharmacy") and still they don't realize that the busiest times are from 5PM-7PM when people are getting off of work and stopping in to get their prescription. For some reason, the pharmacy workers don't get that this is these are the busy hours and they have 1 person working the register. while 3 other pharm techs are standing around computers scratching their heads while a line of 10+ people are waiting to get their meds. unbelievable. the rudeness, the lack of concern (we're not just customers, we're patients), and just plain ignorance and disrespect is appalling. this CVS pharmacy (store #1411) also CALLED my house and left a message saying that my Rx was ready for pick up. I drive to the pharmacy after work around 6PM, wait in line and then when i get to the register, they tell me that the Rx isn't there. I tell them that THEY CALLED MY HOME telling me to come pick up my Rx. Instead of apologizing, the idiot girl just nods her head and doesn't say a word, all the while not even making eye contact with me. This is the last time I ever do business with this pharmacy. These pharmacy people don't know how to deal with customers. If any problem/issue comes up, they seem to totally disregard the customer, ignore them, don't communicate with them and just talk amongst themselves. They are pharmacists and they do not know how to communicate with people. Why the hell are they working in pharm?

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