Trustco Bank

★☆☆☆☆
  • 3690 NY Route 43

    West Sand Lake, NY 12196

    Map & Directions
  • 518-674-3327

About Trustco Bank

Categories
  • Banks
  • Home Loans and Mortgages
  • Construction Loans
  • ATM
  • Financial Planners
  • Investments
  • Finance
Details
  • ATM
Hours
M 9am-5pm, Tu 9am-3pm, W 9am-5pm, Th-F 9am-6pm, Sa 9am-1pm, Su Closed
Year Established
  • 1902
Products
  • First Mortgages
  • Home Town Checking
  • Savings Accounts
  • Mortgages
  • Home Equity Loans
Specialties
  • Home Mortgage Loans
  • Checking Accounts
  • Savings Accounts
Services
  • Financial Planning
  • Mortgage Financing
  • Investment Services
  • Estate Planning

Finance

Finance
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Stole $35 from my bank account do not do business with will lie cheat and steal everything from you.

1
★☆☆☆☆

Stole $35 from my bank account do not do business with will lie cheat and steal everything from you.

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my sister who is a customer of Trustco and has an monthly income of $800.00 immediately contacted trustco to stop payment on a check issued to my landlord for 250.00 rent for a room in the month o f august. the check was issued to Mrs. Emma her on the 2nd of august. on Friday the 3rd of august Mrs. Emma told her she had to get out that day or be removed by the police, she left the premises after Mrs. Emma assaulted her and slammed her fingers in the door to the cellar where her room was located because she would not let her go to her room. she sustained enough injuries from the encounter to be taken to memorial hospital emergency room for muscle sprains in my back and knees and a broken finger. She was told not to come back to the house and yet Mrs. Emma retained the check and still has custody of many of her belongs including a new lounge chair and a bed, table and some chairs, clothing, picture and a lot of personal items that are irreplaceable. This is why Ms. Latham tried to cancelled the check. She had no where to go and needed the money back.

She followed the bank own prescribed procedures and went immediately to the bank on Saturday the 4th of august to put a stop payment on the check which at that time had still not been cashed. However, she did not have the number of the check with her, so the manager assured her that they would put a hold on any checks that came into my sisters account from Mrs. Emma but that she would need to get the number of the check by Monday which she did and called into the WSL office to contact the manager she had previously spoken to about the stop payment. She did however give the check number to the clerk who answered the phone .

At this point she assumed everything would be alright with the funds so she issued other checks being under the impression the $250.00 was safe in her account. Well, on Tuesday august 7th trustco unbelievably cashed the check. Then adding insult to injury she began to rack up overdraft fees for the checks she had issued thinking the $250,00 was safe in her account.

We f filed a complaint with the Trusco complaint department , who by the way have never gotten back to us, but during the course of the conversation with a women who??s name at the moment escapes me, she kept Turing it around stating the reason they would not take off the overdraft fees was because in the past my sister has had overdrafts. This argument only clouded the issue and point of the complaint, there would be no overdrafts if you at trustco did what you said you would do and followed your own procedures. My sister had to go the entire month of august with no money other than what she could borrow. It is absolutely appalling that a bank can treat a senior citizen with such limited resources so cellulous. It is my intention to keep writing to whom ever I can until she receives some justice. If need be I will hold a fund raiser for her sighting the details of the reason why we need to held a fund raiser for her.

The trustco ban has acted like a modern day snidely whiplash. They are only lacking in the stove pipe hat and the long black mustache.....I will not stop contacting anyone I thinbk might be able to help. You should be on Keith Oberman as the worse bank in the world

1
★☆☆☆☆

my sister who is a customer of Trustco and has an monthly income of $800.00 immediately contacted trustco to stop payment on a check issued to my landlord for 250.00 rent for a room in the month o f august. the check was issued to Mrs. Emma her on the 2nd of august. on Friday the 3rd of august Mrs. Emma told her she had to get out that day or be removed by the police, she left the premises after Mrs. Emma assaulted her and slammed her fingers in the door to the cellar where her room was located because she would not let her go to her room. she sustained enough injuries from the encounter to be taken to memorial hospital emergency room for muscle sprains in my back and knees and a broken finger. She was told not to come back to the house and yet Mrs. Emma retained the check and still has custody of many of her belongs including a new lounge chair and a bed, table and some chairs, clothing, picture and a lot of personal items that are irreplaceable. This is why Ms. Latham tried to cancelled the check. She had no where to go and needed the money back.

She followed the bank own prescribed procedures and went immediately to the bank on Saturday the 4th of august to put a stop payment on the check which at that time had still not been cashed. However, she did not have the number of the check with her, so the manager assured her that they would put a hold on any checks that came into my sisters account from Mrs. Emma but that she would need to get the number of the check by Monday which she did and called into the WSL office to contact the manager she had previously spoken to about the stop payment. She did however give the check number to the clerk who answered the phone .

At this point she assumed everything would be alright with the funds so she issued other checks being under the impression the $250.00 was safe in her account. Well, on Tuesday august 7th trustco unbelievably cashed the check. Then adding insult to injury she began to rack up overdraft fees for the checks she had issued thinking the $250,00 was safe in her account.

We f filed a complaint with the Trusco complaint department , who by the way have never gotten back to us, but during the course of the conversation with a women who??s name at the moment escapes me, she kept Turing it around stating the reason they would not take off the overdraft fees was because in the past my sister has had overdrafts. This argument only clouded the issue and point of the complaint, there would be no overdrafts if you at trustco did what you said you would do and followed your own procedures. My sister had to go the entire month of august with no money other than what she could borrow. It is absolutely appalling that a bank can treat a senior citizen with such limited resources so cellulous. It is my intention to keep writing to whom ever I can until she receives some justice. If need be I will hold a fund raiser for her sighting the details of the reason why we need to held a fund raiser for her.

The trustco ban has acted like a modern day snidely whiplash. They are only lacking in the stove pipe hat and the long black mustache.....I will not stop contacting anyone I thinbk might be able to help. You should be on Keith Oberman as the worse bank in the world

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Message from Trustco Bank

Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Today, Trustco Bank operates 147 branch locations in 5 states. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the Bank specializes in residential mortgage lending. In May 2018, SNL Financial rated Trustco Bank the 15th best performing savings bank in the country.

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