Marran Alarm

★★☆☆☆

About Marran Alarm

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  • Security Systems
  • Wholesale Burglar Alarm Systems
  • Wholesale Security Control Equipment

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Two weeks before Xmas my oil burner starting leaking water from one of it's pipes which filled 2 bucketfuls a day. After a few days I called Marran Oil for emergency service. I had been a faithful customer to Marran Oil for 8+ years and I paid extra for the yearly service contract. After speaking with the rude and nasty receptionist, I was transferred to Jack Marran. I was told (nastily)by him that they would "get to me when they got to me". I wasn't even given a specific DAY. After arguing INCESSANTLY with him that this was covered under his emergency service as an "uncontained water leak" and that I didn't want to chance my oiler burner konking out on me right around the holidays and when the weather was so cold, he told me it wasn't considered an emergency. He hung up on me several times when I insisted he honor his slogan "Trust Our Family To Keep Your Family Warm And Safe". This has not been the first and only problem I have had with this company. But it was definitely my last. When the OWNER of the company conducts himself in an unprofessional manner and hangs up on his customers because he can't honor his word, he loses my respect and business. I have since switched to Petro Oil which I am EXTREMELY happy with. Do yourself a favor and save yourself alot of heartache, headaches and MONEY. DON'T waste your time with Marran Oil.

1
★☆☆☆☆

Two weeks before Xmas my oil burner starting leaking water from one of it's pipes which filled 2 bucketfuls a day. After a few days I called Marran Oil for emergency service. I had been a faithful customer to Marran Oil for 8+ years and I paid extra for the yearly service contract. After speaking with the rude and nasty receptionist, I was transferred to Jack Marran. I was told (nastily)by him that they would "get to me when they got to me". I wasn't even given a specific DAY. After arguing INCESSANTLY with him that this was covered under his emergency service as an "uncontained water leak" and that I didn't want to chance my oiler burner konking out on me right around the holidays and when the weather was so cold, he told me it wasn't considered an emergency. He hung up on me several times when I insisted he honor his slogan "Trust Our Family To Keep Your Family Warm And Safe". This has not been the first and only problem I have had with this company. But it was definitely my last. When the OWNER of the company conducts himself in an unprofessional manner and hangs up on his customers because he can't honor his word, he loses my respect and business. I have since switched to Petro Oil which I am EXTREMELY happy with. Do yourself a favor and save yourself alot of heartache, headaches and MONEY. DON'T waste your time with Marran Oil.

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I have taken off from work (in this economy) for the second tme to have my boiler serviced. I am waiting for a scheduled service call. LAst time they called and acancelled due to someone else needing emergency service.
It's 7:40a and Marran promised service between 8a-12 and they promised not to cancel again after last time. When I called their nasty office manager to find out where I was on the list for today, she said maybe they could send someone this afternnon. When I expresed displeasure and mentioned cancelling the service contract after today (which costs $235/year), she said noone would come if I was considering cancelling and I have to talk to "Jack". So here I sit in a cold house with a wonky heater after paying for a service contract and get NO service.
Find another oil company!

1
★☆☆☆☆

I have taken off from work (in this economy) for the second tme to have my boiler serviced. I am waiting for a scheduled service call. LAst time they called and acancelled due to someone else needing emergency service.
It's 7:40a and Marran promised service between 8a-12 and they promised not to cancel again after last time. When I called their nasty office manager to find out where I was on the list for today, she said maybe they could send someone this afternnon. When I expresed displeasure and mentioned cancelling the service contract after today (which costs $235/year), she said noone would come if I was considering cancelling and I have to talk to "Jack". So here I sit in a cold house with a wonky heater after paying for a service contract and get NO service.
Find another oil company!

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I have been using them ever since we moved into our home. The service is excellent with minimal response times to various emergencies whatever they may be. Oil prices are competitive.
When our boiler started to leak and flooded our basement, a service technician was there within the hour to remedy the situation. I would highly reccomend this oild company.

5
★★★★★

I have been using them ever since we moved into our home. The service is excellent with minimal response times to various emergencies whatever they may be. Oil prices are competitive.
When our boiler started to leak and flooded our basement, a service technician was there within the hour to remedy the situation. I would highly reccomend this oild company.

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1 out of 1 people found this review helpful.

 

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