Servpro of Towson

★★★☆☆

About Servpro of Towson

Categories
  • Residential Construction
  • Carpet & Rug Cleaners
Details
  • Fire Damage Restoration

Personal Services

Personal Services
More choices in Glen Burnie:
Resultset_next

Mallary Carpet & Flooring

406 Crain Hwy N Glen Burnie, MD

Resultset_next

4 Shore Clean Llc

8028 Little Fox Ct Glen Burnie, MD

3.0 2
Hi! Sign in to let us know how Servpro of Towson was?
Write a Review
.

I wish to express my gratitude and my unreserved commendation for the services rendered to me by Servpro of Towson in the restoration of our basement after a flood. I have nothing but praise for the people of Servpro of Towson, their quality of work and the level of attentiveness to my requests.
I live in Waldorf, MD and called many local companies without getting a response, Servpro of Towson responded to our urgent request and was at our house before the local companies even returned our calls.
My husband and I strongly recommend Servpro of Towson to any person or firm who is seeking a reliable cleaning and restoration company who is responsive to customer preferences. Servpro promised excellent service and they delivered on that promise in every respect. The truly live up to their slogan: ??Like it never even happened.?

5
★★★★★

I wish to express my gratitude and my unreserved commendation for the services rendered to me by Servpro of Towson in the restoration of our basement after a flood. I have nothing but praise for the people of Servpro of Towson, their quality of work and the level of attentiveness to my requests.
I live in Waldorf, MD and called many local companies without getting a response, Servpro of Towson responded to our urgent request and was at our house before the local companies even returned our calls.
My husband and I strongly recommend Servpro of Towson to any person or firm who is seeking a reliable cleaning and restoration company who is responsive to customer preferences. Servpro promised excellent service and they delivered on that promise in every respect. The truly live up to their slogan: ??Like it never even happened.?

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

BEWARE! They don't do what they say.

Servpro (actually located in Glen Burnie, but apparently working all over the area) SAID they would saved my condo after water damage soaked through my entire home. They were late the first day, but we gave them the benefit of the doubt and took one of the three options they offered to repair the carpet and dry the condo.

Everything started fine -- in fact the workers decided they needed to do LESS work in the beginning. HOWEVER...

Well over a week later, one of us has been home ALL DAY EVERY DAY (except on the weekend when they don't work) and they are consistently late or simply don't show up (like today...I've been waiting for 6 hours and have heard NOTHING from them until I just called. They aren't coming today. I wouldn't have known unless I had called.) I found them out on the street in their truck laughing one day while I was waiting and it STILL took them over an hour to get inside.

Worse than the complete lack of respect and punctuality -- they've RUINED more than they have fixed. Aside from bringing large dehumidifiers, they've NOT done the following: taken out all of my padding throughout the apartment -- they only tore a small portion right where the leak happened, yet I'm being charged for three entire rooms that they "waited" to take the padding from. They promised they could do certain things that we allowed them to start, yet over a week later they suddenly decided they couldn't do those things! (So, in fact, the "options" we picked from didn't exist. They were just ways to get in & start making a mess in the hopes that we'd allow them to add on projects & money as they went, apparently.)

The workers talk about the people at the office horribly, saying to me, "Well she don't know what she's talking about." when I said, "This is what we were supposed to be doing for over a week!"

LONG story short: After they broke off my baseboards yesterday without asking (we'd told them not to TOUCH the walls as it's the condo building's responsibility) and haven't shown up AGAIN today after one of us stayed here for them, we decided that SOMEONE ELSE WILL BE HIRED TO COME FIX WHAT THEY RUINED AND FINISH (or start in some cases) THE JOB.

We are not allowing them to do another thing besides get their tools etc out of here.

I REPEAT -- DO NOT USE THIS BUSINESS! Our neighbor, who also used them, is EQUALLY upset and she just had a small puddle.

NOT RECOMMENDED -- Instead, WARNED AGAINST!

1
★☆☆☆☆

BEWARE! They don't do what they say.

Servpro (actually located in Glen Burnie, but apparently working all over the area) SAID they would saved my condo after water damage soaked through my entire home. They were late the first day, but we gave them the benefit of the doubt and took one of the three options they offered to repair the carpet and dry the condo.

Everything started fine -- in fact the workers decided they needed to do LESS work in the beginning. HOWEVER...

Well over a week later, one of us has been home ALL DAY EVERY DAY (except on the weekend when they don't work) and they are consistently late or simply don't show up (like today...I've been waiting for 6 hours and have heard NOTHING from them until I just called. They aren't coming today. I wouldn't have known unless I had called.) I found them out on the street in their truck laughing one day while I was waiting and it STILL took them over an hour to get inside.

Worse than the complete lack of respect and punctuality -- they've RUINED more than they have fixed. Aside from bringing large dehumidifiers, they've NOT done the following: taken out all of my padding throughout the apartment -- they only tore a small portion right where the leak happened, yet I'm being charged for three entire rooms that they "waited" to take the padding from. They promised they could do certain things that we allowed them to start, yet over a week later they suddenly decided they couldn't do those things! (So, in fact, the "options" we picked from didn't exist. They were just ways to get in & start making a mess in the hopes that we'd allow them to add on projects & money as they went, apparently.)

The workers talk about the people at the office horribly, saying to me, "Well she don't know what she's talking about." when I said, "This is what we were supposed to be doing for over a week!"

LONG story short: After they broke off my baseboards yesterday without asking (we'd told them not to TOUCH the walls as it's the condo building's responsibility) and haven't shown up AGAIN today after one of us stayed here for them, we decided that SOMEONE ELSE WILL BE HIRED TO COME FIX WHAT THEY RUINED AND FINISH (or start in some cases) THE JOB.

We are not allowing them to do another thing besides get their tools etc out of here.

I REPEAT -- DO NOT USE THIS BUSINESS! Our neighbor, who also used them, is EQUALLY upset and she just had a small puddle.

NOT RECOMMENDED -- Instead, WARNED AGAINST!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

Wait, you're the expert.

If you've been to or used Servpro of Towson, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review