Jos A Bank

★★★☆☆
  • 775 Main St S 25

    Southbury, CT 06488

    Map & Directions
  • 203-262-4495

About Jos A Bank

Details
Hours
Sun 10:30am-6pm, Mon-Fri 10am-8pm, Sat 9:30am-8pm

Pets & Animals

Pets & Animals
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2.5 2
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My brother was fitted for my wedding. He was fitted by Robert who was fine up until the bill. Unlike other stores he said that my brother had to pay in full for the Tux rental 3 months in advance. When my brother said that the rest of us only had to pay a deposit, he said that this is store policy. The bill was also $30 more than what my group price was. I called the store I was dealing with in Massachusetts that said that company policy was that they take a $20 deposit and you pay the balance when you pick up the rental. The Massachusetts store told me that Robert would call my brother and apologize and refund him for the price except the $20 deposit, which is fine. My brother received a call from Robert and did not get an apology, instead Robert made it seem like he was doing my brother a favor rather than fix the mistake. Eventually the mistake was fixed but this is no way to treat customers. If I did not have such a great experience with the Massachusetts store I would have cancelled my wedding rental and gone somewhere else. I suggest to avoid the Southbury store. I know I will not use them and I suggest anyone to avoid that store.

1
★☆☆☆☆

My brother was fitted for my wedding. He was fitted by Robert who was fine up until the bill. Unlike other stores he said that my brother had to pay in full for the Tux rental 3 months in advance. When my brother said that the rest of us only had to pay a deposit, he said that this is store policy. The bill was also $30 more than what my group price was. I called the store I was dealing with in Massachusetts that said that company policy was that they take a $20 deposit and you pay the balance when you pick up the rental. The Massachusetts store told me that Robert would call my brother and apologize and refund him for the price except the $20 deposit, which is fine. My brother received a call from Robert and did not get an apology, instead Robert made it seem like he was doing my brother a favor rather than fix the mistake. Eventually the mistake was fixed but this is no way to treat customers. If I did not have such a great experience with the Massachusetts store I would have cancelled my wedding rental and gone somewhere else. I suggest to avoid the Southbury store. I know I will not use them and I suggest anyone to avoid that store.

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Jos A Bank Clothier is a fine Men's store. It carries all the best labels and latest styles. The service is as impeccable as they clothing they sell. The store is clean, bright, and well organized, but still exudes a warmth. It is easy to get to, and the parking in ample.

4
★★★★☆

Jos A Bank Clothier is a fine Men's store. It carries all the best labels and latest styles. The service is as impeccable as they clothing they sell. The store is clean, bright, and well organized, but still exudes a warmth. It is easy to get to, and the parking in ample.

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