Richardson's Flowers And Gifts

★★★☆☆
Celebrating Over 50 Years of Serving All of Harford County!
  • 816 S Main St

    Bel Air, MD 21014

    Map & Directions
  • 410-838-3883

Shopping

Shopping
More choices in Bel Air:
Resultset_next

Four Leaf Co Inc

816 S Main St Bel Air, MD

Resultset_next

Aerus Electrolux

201 Gateway Dr # H Bel Air, MD

3.0 2
Hi! Sign in to let us know how Richardson's Flowers And Gifts was?
Write a Review
.

I was shocked with the poor customer service I recently received from Richardson's. I had called at 8:30 on a Friday morning to place an order and was told that the flowers should be delivered by noon, and if not, by 1:00 at the absolute latest. I was also told that I would be receiving an email confirming delivery. As noon approached, I checked my email hoping for a confirmation. By 4:00 when I still had not received a confirmation, I called Richardson's to inquire about my order. The person who initially answered said, "if the order was placed at 8:30 it should definitely be delivered by now, but let me check to confirm." I was then transferred to the person who initially took my order and later mentioned was the manager. Unlike the first person I spoken with, the manager was extremely condescending and unnecessarily rude. She proceeded to tell me that they had received a funeral order which took precedence over any other order and basically that I would just have to wait. Had the manager apologized for stating a delivery time that was unable to be met, I would have been frustrated but at least understanding. However, rather than apologizing she continued speaking in a very overbearing, negative tone as though my inquiring about my order was a nuisance . I did not receive a confirmation until 8:07 pm on a FRIDAY. I have not been able to confirm when the flowers were actually received, but I do know that the elderly woman I had sent the flowers to was unable to enjoy them throughout her day, and that her evening may have been interrupted by the delivery. Needless to say, Richardson's claims to be a community florist and my experience working with them left me with nowhere near a sense of community. I will continue to take my floral business to other locations in the area.

1
★☆☆☆☆

I was shocked with the poor customer service I recently received from Richardson's. I had called at 8:30 on a Friday morning to place an order and was told that the flowers should be delivered by noon, and if not, by 1:00 at the absolute latest. I was also told that I would be receiving an email confirming delivery. As noon approached, I checked my email hoping for a confirmation. By 4:00 when I still had not received a confirmation, I called Richardson's to inquire about my order. The person who initially answered said, "if the order was placed at 8:30 it should definitely be delivered by now, but let me check to confirm." I was then transferred to the person who initially took my order and later mentioned was the manager. Unlike the first person I spoken with, the manager was extremely condescending and unnecessarily rude. She proceeded to tell me that they had received a funeral order which took precedence over any other order and basically that I would just have to wait. Had the manager apologized for stating a delivery time that was unable to be met, I would have been frustrated but at least understanding. However, rather than apologizing she continued speaking in a very overbearing, negative tone as though my inquiring about my order was a nuisance . I did not receive a confirmation until 8:07 pm on a FRIDAY. I have not been able to confirm when the flowers were actually received, but I do know that the elderly woman I had sent the flowers to was unable to enjoy them throughout her day, and that her evening may have been interrupted by the delivery. Needless to say, Richardson's claims to be a community florist and my experience working with them left me with nowhere near a sense of community. I will continue to take my floral business to other locations in the area.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My family has been purchasing flowers here for years. The assistance the staff provides is wonderful. They are always willing to offer suggestions to spruce up an occassion.

5
★★★★★

My family has been purchasing flowers here for years. The assistance the staff provides is wonderful. They are always willing to offer suggestions to spruce up an occassion.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Richardson's Flowers And Gifts, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review