Schumacher Chevrolet Denville

★★☆☆☆
Come Join The Family
  • 281 US Highway 46

    Denville, NJ 07834

    Map & Directions
  • 973-664-7584

Automotive

Automotive
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2.0 2
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Awful service experience. After 4 visits over five months, Gearhart was unable to resolve a seemingly simple coolant issue. Made my car worse than it was to start with. They tried to tell me that the car was running worse after their repairs because I was low on gas! Even I know that being low on gas doesn't make the check engine light come on, and the engine to buck like a bronco.

Also, the service department couldn't even properly install windshield wipers on my car; they fell off after they installed them and I had to go back to get them fixed!

While waiting for service, I noticed several other customers coming in, steaming for one reason or another why they had to bring their car back for repeat service visits.

Service department was very untimely in making return phone calls or providing status updates. It seemed like they would use any excuse to delay or not work on my vehicle. They were also unwilling to assist in warranty claims or arranging alternate transportation. They also attempted to bill me $150 for diagnostic work related to the coolant issue that they could not resolve, which I was only able to recover after threatening to file a dispute with my credit card company.

Despite a huge sign outside the dealership stating "FREE LOANERS", they do not provide loaners to customers unless you purchased a vehicle from them, and it is below a certain mileage. Also, their ability to service Saturn vehicles, despite a huge "WELCOME SATURN CUSTOMERS" sign, is limited at best.

1
★☆☆☆☆

Awful service experience. After 4 visits over five months, Gearhart was unable to resolve a seemingly simple coolant issue. Made my car worse than it was to start with. They tried to tell me that the car was running worse after their repairs because I was low on gas! Even I know that being low on gas doesn't make the check engine light come on, and the engine to buck like a bronco.

Also, the service department couldn't even properly install windshield wipers on my car; they fell off after they installed them and I had to go back to get them fixed!

While waiting for service, I noticed several other customers coming in, steaming for one reason or another why they had to bring their car back for repeat service visits.

Service department was very untimely in making return phone calls or providing status updates. It seemed like they would use any excuse to delay or not work on my vehicle. They were also unwilling to assist in warranty claims or arranging alternate transportation. They also attempted to bill me $150 for diagnostic work related to the coolant issue that they could not resolve, which I was only able to recover after threatening to file a dispute with my credit card company.

Despite a huge sign outside the dealership stating "FREE LOANERS", they do not provide loaners to customers unless you purchased a vehicle from them, and it is below a certain mileage. Also, their ability to service Saturn vehicles, despite a huge "WELCOME SATURN CUSTOMERS" sign, is limited at best.

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Great salesmen and service department: they are extremely helpful and friendly. We still speak to our salemen from time to time, but we find that the cars are slightly more expensive than other GM dealers in the area.

3
★★★☆☆

Great salesmen and service department: they are extremely helpful and friendly. We still speak to our salemen from time to time, but we find that the cars are slightly more expensive than other GM dealers in the area.

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