Tim Hortons

★☆☆☆☆
  • 1563 Spencerport Rd

    Gates, NY 14606

    Map & Directions
  • 585-247-1470

About Tim Hortons

Categories
  • Cafes
Hours
M-Su 5am-9pm
Emails
  • TimHortons919363@timzone.com

Food

Food
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Menu Items - Tim Hortons (US)
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    .

    The service at the Spencerport location is VERY poor ...which is in turn affecting the product ... I typically stop at Tim Horton's 2-3 times a week . This location is the most convenient but i hardly ever stop because of wrong orders or slow service ...but I think the last time I will ever stop at all was this past Friday when I ordered a large fruit smoothie which looks great in the ads or on tv...but what got looked like syrup mixed with water and some yogurt plopped in ..

    It looked awful...nothing mixed together ...very thin ..not thick like the ads imply. It tasted disgusting ..and I promptly threw out. A few people at my office said it looked like they took ingredients for a small drink and watered down to make a bigger drink ...

    I should have asked around before wasting my money ... in my 30 plus office the majority weren't surprised and basically commented that they received similar poor service or quality so they don't bother going to the Spencerport location.

    1
    ★☆☆☆☆

    The service at the Spencerport location is VERY poor ...which is in turn affecting the product ... I typically stop at Tim Horton's 2-3 times a week . This location is the most convenient but i hardly ever stop because of wrong orders or slow service ...but I think the last time I will ever stop at all was this past Friday when I ordered a large fruit smoothie which looks great in the ads or on tv...but what got looked like syrup mixed with water and some yogurt plopped in ..

    It looked awful...nothing mixed together ...very thin ..not thick like the ads imply. It tasted disgusting ..and I promptly threw out. A few people at my office said it looked like they took ingredients for a small drink and watered down to make a bigger drink ...

    I should have asked around before wasting my money ... in my 30 plus office the majority weren't surprised and basically commented that they received similar poor service or quality so they don't bother going to the Spencerport location.

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    .

    Sent this to corporate office also
    I am not a person to write a letter like this. I am just so fed up with the POOR
    SERVICE at a local Tim Hortons.We have used your store @ 1563 Spencerport Rd,Rochester,
    NY 14606,(585) 247-1470 in Gates NY since it opened. In the last 4-6 months the
    service there has become worse and worse. Orders completely wrong ,items missing
    etc. Today a medium coffee on your roll up to win promotion was sold to us and the
    rim was rolled up when the lid was taken off.THIS WAS APPARENT TO 5 PEOPLE AT THE
    BREAK TABLE. The cup appeared to have been used.When I called to complain I was
    given a hard time and told to hold" on with the attitude" ,the manager
    would not come to the phone ,Then I was hung up on repeatedly. I went back to the
    store ,angry ,demanding to see the manager.My money for the coffee was refunded.
    I told the woman who said she was the manager(no name tag on most of the employees)
    I would be contacting your corporate office.I told her to get me the phone # for
    your corporate office, She then went in the back through the kitchen doors and never
    came back with the number.
    Under his breath a hispanic male in a white uniform began saying drop the attitude
    next time just go to Dunkin Donuts.I told him I was reporting the whole store .
    His attitude was horrible He said My name is Mike make sure its right. He has a
    tatoo on his neck and was talking under his breath the whole time.He was the one
    who hung up the phone. We have as I said been loyal customers , The young man working
    the drive through is very good and has in the past taken care of mistakes promptly.
    He has learned to check our order at the window, as if it is handed to him it may
    be wrong in the bag. We will not use this store again and will advise others not
    to as well. I hope someone at your corporate office looks at this seriously ,this
    store is a detriment to your corporate image.We will continue to use others in the
    area , and I am still trying to contact the owner of this store to advise him of
    the poor service his employees give.I would appreciate a follow up to make sure
    the owner has been notified , We will return to this store If the problems are taken
    care of . As I said we have gone there since it opened 1-2 times a day for coffee
    Mon-Fri on breaks.You have an excellent product , but one very poor store.

    1
    ★☆☆☆☆

    Sent this to corporate office also
    I am not a person to write a letter like this. I am just so fed up with the POOR
    SERVICE at a local Tim Hortons.We have used your store @ 1563 Spencerport Rd,Rochester,
    NY 14606,(585) 247-1470 in Gates NY since it opened. In the last 4-6 months the
    service there has become worse and worse. Orders completely wrong ,items missing
    etc. Today a medium coffee on your roll up to win promotion was sold to us and the
    rim was rolled up when the lid was taken off.THIS WAS APPARENT TO 5 PEOPLE AT THE
    BREAK TABLE. The cup appeared to have been used.When I called to complain I was
    given a hard time and told to hold" on with the attitude" ,the manager
    would not come to the phone ,Then I was hung up on repeatedly. I went back to the
    store ,angry ,demanding to see the manager.My money for the coffee was refunded.
    I told the woman who said she was the manager(no name tag on most of the employees)
    I would be contacting your corporate office.I told her to get me the phone # for
    your corporate office, She then went in the back through the kitchen doors and never
    came back with the number.
    Under his breath a hispanic male in a white uniform began saying drop the attitude
    next time just go to Dunkin Donuts.I told him I was reporting the whole store .
    His attitude was horrible He said My name is Mike make sure its right. He has a
    tatoo on his neck and was talking under his breath the whole time.He was the one
    who hung up the phone. We have as I said been loyal customers , The young man working
    the drive through is very good and has in the past taken care of mistakes promptly.
    He has learned to check our order at the window, as if it is handed to him it may
    be wrong in the bag. We will not use this store again and will advise others not
    to as well. I hope someone at your corporate office looks at this seriously ,this
    store is a detriment to your corporate image.We will continue to use others in the
    area , and I am still trying to contact the owner of this store to advise him of
    the poor service his employees give.I would appreciate a follow up to make sure
    the owner has been notified , We will return to this store If the problems are taken
    care of . As I said we have gone there since it opened 1-2 times a day for coffee
    Mon-Fri on breaks.You have an excellent product , but one very poor store.

    Was this review helpful to you?
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    1 out of 1 people found this review helpful.

    Message from Tim Hortons

    Located at 1563 Spencerport Rd, Gates, NY, Tim Hortons is the perfect place to go for great-tasting, freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate and tea.



    You can also stop by for a quick snack or delicious meal, any time of day. If you are looking for a treat, try one of our delectable baked goods, including donuts, cookies, muffins, or Timbits, our signature bite sized donut holes. We also offer a range of soups and made-to-order sandwiches, grilled paninis and wraps.



    Our doors are always open, and we welcome you to stay and relax or grab a coffee on the go. So come on over to your local Gates Tim Hortons and be welcomed with a smile.

    Yext PowerListings

     

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