Mars North America

★★★☆☆
  • 800 High St

    Hackettstown, NJ 07840

    Map & Directions
  • 908-852-1000

About Mars North America

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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3.0 2
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I ordered M&M's for the wedding favors for my August 8th wedding. They were due to arrive by July 31. I called to check on my order and the customer service rep said everything was on schedule. They did not arrive on July 31 (a Saturday). I spent 40 minutes on hold on the 30th, then was disconnected. On Monday I had to call about 15 times, before being put on hold for another 35 minutes. When I finally spoke with someone, I was told that my order was not processed due to a computer update glitch. I was told my order would be pushed through and sent to me by Friday, August 7th, the day before my wedding. I got a call on Tuesday reassuring me that the order was being processed, and the M&Ms would arrive in a day or 2! Well, on Friday Aug 7th, I got a call from a very apologetic customer service agent telling me that my order would not be arriving before my wedding! Needless to say, I was very upset and disappointed, and I felt like I was lied to throughout the last 2 weeks. All of these people are telling me that my order is being processed and due to ship on-time, and then 24 hours before my wedding they decided to tell me that they were just too busy to process my order.

Their offer to resolve the issue was to give me 50% off my next order!! No thank you! OR: send out my current order (my wedding colors with the wedding date stamped on them) for free.
I figured that I could send them out with the thank you cards. Well, it's August 19th and I am STILL WAITING for the order to arrive, and I am STILL ON HOLD.

I am not happy with M&Ms and their business plan or their "solutions" to their mistakes. They should be calling me, not me sitting on hold. They should have RUSHED my order and sent it over-night. Then they would be stellar. So frustrating and upsetting.

1
★☆☆☆☆

I ordered M&M's for the wedding favors for my August 8th wedding. They were due to arrive by July 31. I called to check on my order and the customer service rep said everything was on schedule. They did not arrive on July 31 (a Saturday). I spent 40 minutes on hold on the 30th, then was disconnected. On Monday I had to call about 15 times, before being put on hold for another 35 minutes. When I finally spoke with someone, I was told that my order was not processed due to a computer update glitch. I was told my order would be pushed through and sent to me by Friday, August 7th, the day before my wedding. I got a call on Tuesday reassuring me that the order was being processed, and the M&Ms would arrive in a day or 2! Well, on Friday Aug 7th, I got a call from a very apologetic customer service agent telling me that my order would not be arriving before my wedding! Needless to say, I was very upset and disappointed, and I felt like I was lied to throughout the last 2 weeks. All of these people are telling me that my order is being processed and due to ship on-time, and then 24 hours before my wedding they decided to tell me that they were just too busy to process my order.

Their offer to resolve the issue was to give me 50% off my next order!! No thank you! OR: send out my current order (my wedding colors with the wedding date stamped on them) for free.
I figured that I could send them out with the thank you cards. Well, it's August 19th and I am STILL WAITING for the order to arrive, and I am STILL ON HOLD.

I am not happy with M&Ms and their business plan or their "solutions" to their mistakes. They should be calling me, not me sitting on hold. They should have RUSHED my order and sent it over-night. Then they would be stellar. So frustrating and upsetting.

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The M&M company has been in Hackettstown forever and is a great company to have in the community. They do a lot for the town- a spring festival, and different activities with the high school key club. Love their Dove home parties, also.

5
★★★★★

The M&M company has been in Hackettstown forever and is a great company to have in the community. They do a lot for the town- a spring festival, and different activities with the high school key club. Love their Dove home parties, also.

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