Manny's Place

★☆☆☆☆
  • 8229 Germantown Ave

    Philadelphia, PA 19118

    Map & Directions
  • 215-242-4600

About Manny's Place

Hours
Thu - Fri, 9am - 6pm; Sat, 8am - 5pm; Mon - Wed, Sun, closed

Food

Food
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Valley Forge, PA / Rt-202 : Manny's Place

I had been a customer of Manny's for a couple of years. Up until this afternoon, it seems by luck only was I ever satisfied with the quality of food and customer service provided.

Before a few co-workers and I ordered from Manny's, I decided to place a phone call to get a description of some items on the menu. Since I always ordered the crab cake hoagie, I inquired about two other sandwiches I hadn't tried: Tuna Salad Hoagie and Seafood Salad Hoagie.

The owner insisted that all fish used in his sandwiches are "fresh." So, when I further inquired if the tuna came from a can, he backpedaled, "Yes, but it's Albacore Tuna, the best kind." I then inquired about the Seafood Salad Hoagie. The owner said it consisted of three fish. He insisted that these fish were not from a can and they were all "fresh." I decided to order the Seafood Salad Hoagie for $6.95.

When my co-worker returned with my order, I was surprised to see a sandwich full of Mayo and Imitation Crab Meat. I re-phoned Manny's to tell the owner about my disgust with the sandwich. Not only did he remember speaking with me, but he began to backpedal again asking, "What's the difference if I said fresh fish and one of the fish is Imitation Crab Meat? You tell me, buddy: Where are you going to get fresh crab for under $5." Had I known what I was purchasing, I would've changed my order back to my usual at least.

The owner decided to defend himself instead of offering some sort of apology to make good with the situation. I felt insulted and, sadly, I had to let him know that he lost a long-time customer.

Thank you.

1
★☆☆☆☆

Valley Forge, PA / Rt-202 : Manny's Place

I had been a customer of Manny's for a couple of years. Up until this afternoon, it seems by luck only was I ever satisfied with the quality of food and customer service provided.

Before a few co-workers and I ordered from Manny's, I decided to place a phone call to get a description of some items on the menu. Since I always ordered the crab cake hoagie, I inquired about two other sandwiches I hadn't tried: Tuna Salad Hoagie and Seafood Salad Hoagie.

The owner insisted that all fish used in his sandwiches are "fresh." So, when I further inquired if the tuna came from a can, he backpedaled, "Yes, but it's Albacore Tuna, the best kind." I then inquired about the Seafood Salad Hoagie. The owner said it consisted of three fish. He insisted that these fish were not from a can and they were all "fresh." I decided to order the Seafood Salad Hoagie for $6.95.

When my co-worker returned with my order, I was surprised to see a sandwich full of Mayo and Imitation Crab Meat. I re-phoned Manny's to tell the owner about my disgust with the sandwich. Not only did he remember speaking with me, but he began to backpedal again asking, "What's the difference if I said fresh fish and one of the fish is Imitation Crab Meat? You tell me, buddy: Where are you going to get fresh crab for under $5." Had I known what I was purchasing, I would've changed my order back to my usual at least.

The owner decided to defend himself instead of offering some sort of apology to make good with the situation. I felt insulted and, sadly, I had to let him know that he lost a long-time customer.

Thank you.

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