Shockoe Bottom Cleaners

★☆☆☆☆
  • 1805 E Broad St

    Richmond, VA 23223

    Map & Directions
  • 804-643-4114

About Shockoe Bottom Cleaners

Personal Services

Personal Services
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I have been taking my clothes to this cleaners for a while since it is close to my house. Despite their high prices, I have continued to go to them to dry clean my clothes and I have never had a problem until recently.

In May, I took a few dresses to them to be cleaned. Today when getting ready for a wedding, I tried on my nice dresses I took there and they have shrunk! The slips under the dresses now hang out of the bottom and can be seen by everyone. These dresses are no longer wearable, and I am very upset. I will never go here again!

0
★☆☆☆☆

I have been taking my clothes to this cleaners for a while since it is close to my house. Despite their high prices, I have continued to go to them to dry clean my clothes and I have never had a problem until recently.

In May, I took a few dresses to them to be cleaned. Today when getting ready for a wedding, I tried on my nice dresses I took there and they have shrunk! The slips under the dresses now hang out of the bottom and can be seen by everyone. These dresses are no longer wearable, and I am very upset. I will never go here again!

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Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the alterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, ??No, you have hemmed many of my pants and you know I do not like them that long.? I asked again if I could try them on and show her. She said ??No, it doesn??t matter. I don??t make mistakes. YOU must be the problem.? She refused to even look at the pants, so I left.

BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer.

(I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

0
★☆☆☆☆

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the alterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, ??No, you have hemmed many of my pants and you know I do not like them that long.? I asked again if I could try them on and show her. She said ??No, it doesn??t matter. I don??t make mistakes. YOU must be the problem.? She refused to even look at the pants, so I left.

BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer.

(I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

Pros: timely service

Cons: when the going gets rough, the owners get nasty

 

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