Sears

★★★☆☆
Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, and electronics. With the latest in mens, womens and kids fashion and beauty products, the whole family will look great. Sign up to be a ShopYourWay Member to earn points and save more on everything you love.
  • 250 Granite St

    Braintree, MA 02184

    Map & Directions
  • 781-356-6000

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2.5 2
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I was told online Sears that the scooter was good for ages 13 and up. After I paid $269 dollars for the scooter and waited for the shipment, I found out in my state you have to be over 16 to use it. My son is 13 so I returned it to the store and they put threw a credit on my Debt card, I ask for store credit because I still needed a present for my son. Was told no it had to go on to the debt card, well after 5 days 4-5 hours on the phone I still have no credit on my card and no answer as to why being told different things for every one I talk to at your company, Now with only a few days to Christmas looks like my son goes with out, Thank you Sears, Oh yes and on the return slip it says they would process and release the money immediately, no money lost shipping cost even if I ever get my money back . Every one I spoke with was deceitful and I will post on ever web site I can how you cheat people and lie . I have posted on several web sites all ready and I am looking to form a class action law suit against you. You have ruined my sons Christmas and I plan to make you pay for it so you will think twice before hurting others, With the letters to every news paper in my area. I hope this cost you thousands.

0
★☆☆☆☆

I was told online Sears that the scooter was good for ages 13 and up. After I paid $269 dollars for the scooter and waited for the shipment, I found out in my state you have to be over 16 to use it. My son is 13 so I returned it to the store and they put threw a credit on my Debt card, I ask for store credit because I still needed a present for my son. Was told no it had to go on to the debt card, well after 5 days 4-5 hours on the phone I still have no credit on my card and no answer as to why being told different things for every one I talk to at your company, Now with only a few days to Christmas looks like my son goes with out, Thank you Sears, Oh yes and on the return slip it says they would process and release the money immediately, no money lost shipping cost even if I ever get my money back . Every one I spoke with was deceitful and I will post on ever web site I can how you cheat people and lie . I have posted on several web sites all ready and I am looking to form a class action law suit against you. You have ruined my sons Christmas and I plan to make you pay for it so you will think twice before hurting others, With the letters to every news paper in my area. I hope this cost you thousands.

Pros: Local

Cons: lie to customers

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Being a former employee knowing the ins & outs of the system, Sears is a one of the best values in the area! Ken Huggins is the new manager there and he does everything for the customer. Oil changes are a bit more pricey than their competitors ($28.17 inc. Tax) but they use quality oil, purolator filters, and do a complete under-car check for major issues. Technician quality is fantastic at this location. As of my move (Nov '07) all upper level techs had 15+ years in the industry and most had several ASE certifications. All lower level techs have passed regular training.

Saturday mornings have a tendency to see backups, and even a simple battery or oil change can push 1.5 hours + wait. Brakes are best brought in on a weekday morning, tires can be done usually in <1 hour with a lifetime balance warranty. **IMPORTANT**-- Sears Price Matches! Find the lowest price you can on tires and bring it in. They will match the price and beat it by 10% of the difference. If you're looking for an honest salesman, ask for Mike Miano or Neal Christian. These gentlemen are of outstanding character and are people you can trust your money to. Should you talk to either of them, tell them Joey sent you and watch them get wide eyed!

2
★★★★☆

Being a former employee knowing the ins & outs of the system, Sears is a one of the best values in the area! Ken Huggins is the new manager there and he does everything for the customer. Oil changes are a bit more pricey than their competitors ($28.17 inc. Tax) but they use quality oil, purolator filters, and do a complete under-car check for major issues. Technician quality is fantastic at this location. As of my move (Nov '07) all upper level techs had 15+ years in the industry and most had several ASE certifications. All lower level techs have passed regular training.

Saturday mornings have a tendency to see backups, and even a simple battery or oil change can push 1.5 hours + wait. Brakes are best brought in on a weekday morning, tires can be done usually in <1 hour with a lifetime balance warranty. **IMPORTANT**-- Sears Price Matches! Find the lowest price you can on tires and bring it in. They will match the price and beat it by 10% of the difference. If you're looking for an honest salesman, ask for Mike Miano or Neal Christian. These gentlemen are of outstanding character and are people you can trust your money to. Should you talk to either of them, tell them Joey sent you and watch them get wide eyed!

Pros: Good value, Competent Technicians, Honest Salesmen, Price Matching!, Awesome Hours

Cons: Long wait on weekends and around 5:00 weekdays

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