Tropez Salon and Spa

★★★★☆
The premier salon and spa in Metro West Boston
  • 321 Speen St.

    Natick, MA 01760

    Map & Directions
  • 508-655-3800

About Tropez Salon and Spa

Hours
Mon, Sat 9am-5pm Tue-Fri 9am-8pm
Reservations
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Personal Services

Personal Services
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.

Worst spa experience! I arrive 15 minutes early, like advised. Your aesthetician was running 15 minutes late but no one told me. They just let me sit there for 30 minutes. Then no apology for waiting, no introduction, I didn't even get her

3
★★★★★

Worst spa experience! I arrive 15 minutes early, like advised. Your aesthetician was running 15 minutes late but no one told me. They just let me sit there for 30 minutes. Then no apology for waiting, no introduction, I didn't even get her

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Lessons learned with $105 voucher plus $75 gift certificate going wasted. I purchased three Tropez vouchers from Buywithme in June 2010. I had been having a lot of skin problems since then so I did not want to get a facial which I was afraid would probably make my skin more irritated. After a few visits to my dermatologist and medical treatments, my skin condition improved significantly. It was December and I knew my vouchers would expire on the 26th. I thought it was a good time to redeem the vouchers because the holidays were coming and the facial would probably help with my skin recovery. So I called Tropez before Christmas trying to make appointments but was told by the lady who answered the phone that they were unable to get me booked before Christmas and that they can extend my vouchers through January 15th. I neither asked for that lady??s name nor requested a written confirmation for the extension which I thought was completely unnecessary. I trusted their operation and their words, which turned out to be a big mistake.

I went to Tropez on the 15th in person. The lady at the reception said that they did not find my name on a piece of paper which according to them has all the customer names whose voucher was extended. However, my name was not found. She told me that they needed to check with the manager and would get back to me next week. I was still so confident at that point that the manager would provide a satisfied solution because I have read some complaints about their customer service online and the responses posted by the manager seemed that they were trying hard to solve the problems and take care of their customers. Today, I received the phone call from the manager. However, she said that because they could not find any records such as my name and phone number, my vouchers are now expired. I explained the situation to her but she sounded like I was lying about everything. I offered to provide my phone record that would show my contact with Tropez before Christmas. The manager agreed and said that ??fax it over and we will go from there?. I knew that I made the call from my office phone that day so I talked with our telecom team trying to request a phone log for December. Unfortunately, it was not possible. I work at a big consulting firm and we have so many calls in and out every day so I understood the difficulties of maintaining and extracting such information. I didn't even bother calling the manager back as it was such an insult to me for being looked as a big liar for just a hundred bucks!

I moved to Natick last summer and was very excited to see a salon so close to where I live, and I was planning on making it my go-to place for facials and massages. However, my recent experience was extremely disappointing that changed my view on the management and operation of this salon completely. They lost not only me as a customer, but also my trust and recommendations. It is OK they do not care but I do want to share my experience here to hopefully benefit others. The bottom line is, those vouchers were not free gift from the salon, they were purchased. They were wasted because of the operational failures of the salon that they will never admit. To make it worse, they made it sound like you??re lying? How can you trust that they take care of you if they do not trust you?

1
★☆☆☆☆

Lessons learned with $105 voucher plus $75 gift certificate going wasted. I purchased three Tropez vouchers from Buywithme in June 2010. I had been having a lot of skin problems since then so I did not want to get a facial which I was afraid would probably make my skin more irritated. After a few visits to my dermatologist and medical treatments, my skin condition improved significantly. It was December and I knew my vouchers would expire on the 26th. I thought it was a good time to redeem the vouchers because the holidays were coming and the facial would probably help with my skin recovery. So I called Tropez before Christmas trying to make appointments but was told by the lady who answered the phone that they were unable to get me booked before Christmas and that they can extend my vouchers through January 15th. I neither asked for that lady??s name nor requested a written confirmation for the extension which I thought was completely unnecessary. I trusted their operation and their words, which turned out to be a big mistake.

I went to Tropez on the 15th in person. The lady at the reception said that they did not find my name on a piece of paper which according to them has all the customer names whose voucher was extended. However, my name was not found. She told me that they needed to check with the manager and would get back to me next week. I was still so confident at that point that the manager would provide a satisfied solution because I have read some complaints about their customer service online and the responses posted by the manager seemed that they were trying hard to solve the problems and take care of their customers. Today, I received the phone call from the manager. However, she said that because they could not find any records such as my name and phone number, my vouchers are now expired. I explained the situation to her but she sounded like I was lying about everything. I offered to provide my phone record that would show my contact with Tropez before Christmas. The manager agreed and said that ??fax it over and we will go from there?. I knew that I made the call from my office phone that day so I talked with our telecom team trying to request a phone log for December. Unfortunately, it was not possible. I work at a big consulting firm and we have so many calls in and out every day so I understood the difficulties of maintaining and extracting such information. I didn't even bother calling the manager back as it was such an insult to me for being looked as a big liar for just a hundred bucks!

I moved to Natick last summer and was very excited to see a salon so close to where I live, and I was planning on making it my go-to place for facials and massages. However, my recent experience was extremely disappointing that changed my view on the management and operation of this salon completely. They lost not only me as a customer, but also my trust and recommendations. It is OK they do not care but I do want to share my experience here to hopefully benefit others. The bottom line is, those vouchers were not free gift from the salon, they were purchased. They were wasted because of the operational failures of the salon that they will never admit. To make it worse, they made it sound like you??re lying? How can you trust that they take care of you if they do not trust you?

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.

Lessons learned with $105 voucher plus $75 gift certificate going wasted. I purchased three Tropez vouchers from Buywithme in June 2010. I had been having a lot of skin problems since then so I did not want to get a facial which I was

3
★★★★★

Lessons learned with $105 voucher plus $75 gift certificate going wasted. I purchased three Tropez vouchers from Buywithme in June 2010. I had been having a lot of skin problems since then so I did not want to get a facial which I was

.

I was interested in going here, (used to be called Elan)but get very irritated when it is obvious most of the reviews are by staff...

3
★★★★★

I was interested in going here, (used to be called Elan)but get very irritated when it is obvious most of the reviews are by staff...

Cons: Reviews by staff..

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I was recommended Tropez salon and Day Spa from a friend who currently goes there. I went to get my hair cut and colored as well as a facial. I was extremely happy with my day of beauty. I saw Michelle for my hair and she took her time to

3
★★★★★

I was recommended Tropez salon and Day Spa from a friend who currently goes there. I went to get my hair cut and colored as well as a facial. I was extremely happy with my day of beauty. I saw Michelle for my hair and she took her time to

Pros: great staff, reasonable prices, close to home

Cons: hard to find on first visit

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I had a coupon from Aveda, Natick Mall: spend $50 on product & receive a coupon for $50 at an Aveda salon. When I used the coupon, they up-charged me $50 which I didn't figure out until later.
The manager was not there, but the stylist &

3
★★★★★

I had a coupon from Aveda, Natick Mall: spend $50 on product & receive a coupon for $50 at an Aveda salon. When I used the coupon, they up-charged me $50 which I didn't figure out until later.
The manager was not there, but the stylist &

Cons: Overcharged $50

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I went to Tropez a few days ago for a hair cut. Usually I am really skeptical when it comes to getting my hair done since I have had some horrid ones in the past. My co workers go to Tropez and love it. I decided to give it a try. I walked into the salon and I was greeted right away by the receptionist who was very nice. She offered me a drink and told me to have a seat and I would be taken care of shortly. I waited a few minutes and was greeted by my stylist Michelle. She is wonderful! She did a consultation with me to see what I desired in my haircut and how I would like to style my hair. She showed me how much she was going to take off and examined my hair. After getting my hair washed(which felt amazing) she cut my hair to my exact needs and then some. My hair came out so gorgeous. It's really versitile I can wear it straight or curly. She even showed me a few cool tips for styling as she did some finishing touches on my hair. I will definately be going back to Tropez to see Michelle for future hair cuts =)

2
★★★★★

I went to Tropez a few days ago for a hair cut. Usually I am really skeptical when it comes to getting my hair done since I have had some horrid ones in the past. My co workers go to Tropez and love it. I decided to give it a try. I walked into the salon and I was greeted right away by the receptionist who was very nice. She offered me a drink and told me to have a seat and I would be taken care of shortly. I waited a few minutes and was greeted by my stylist Michelle. She is wonderful! She did a consultation with me to see what I desired in my haircut and how I would like to style my hair. She showed me how much she was going to take off and examined my hair. After getting my hair washed(which felt amazing) she cut my hair to my exact needs and then some. My hair came out so gorgeous. It's really versitile I can wear it straight or curly. She even showed me a few cool tips for styling as she did some finishing touches on my hair. I will definately be going back to Tropez to see Michelle for future hair cuts =)

Pros: Super friendly staff, beautiful atmosphere, great service!

Cons: none!

from CitySearch
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This salon punishes all others. First, they have cute girls working there. Also, there are not only the standard magazines, but they have up to date sports illistrated so I don't have to read celeb gossip if I'm early. My hair stylist Jackie does a great job. I can't think about going back to a barber.

Every once in awhile i schedule a sports massage. relaxing and affordale i can't resist.

Anyways I would reccomend this salon to all men and women. Try it for yourself and you won't be able to go anywhere else.

2
★★★★★

This salon punishes all others. First, they have cute girls working there. Also, there are not only the standard magazines, but they have up to date sports illistrated so I don't have to read celeb gossip if I'm early. My hair stylist Jackie does a great job. I can't think about going back to a barber.

Every once in awhile i schedule a sports massage. relaxing and affordale i can't resist.

Anyways I would reccomend this salon to all men and women. Try it for yourself and you won't be able to go anywhere else.

Pros: Good looking staff + Service,

from CitySearch
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I have been getting facials at Tropez for about five months now. Had regular outbreaks but since going once a month have noticeably better skin. Staff is extremely knowledgeable about skin and product. Amazing eyebrow waxing makes all the difference!

2
★★★★★

I have been getting facials at Tropez for about five months now. Had regular outbreaks but since going once a month have noticeably better skin. Staff is extremely knowledgeable about skin and product. Amazing eyebrow waxing makes all the difference!

Pros: Excellent Facials

from CitySearch
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From a professional salon with lack of talent to comic relief with no one having any idea what is going on. Elan had the resources to make this a fine spa but now their are many better choices for a professional attitude

2
★★☆☆☆

From a professional salon with lack of talent to comic relief with no one having any idea what is going on. Elan had the resources to make this a fine spa but now their are many better choices for a professional attitude

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I have been going to Tropez since then ownership has switched over. The people there are so friendly they cater to you every need. I get my hair cut by Megan and adore everyone in there. You can tell their professionals by how they talk to you and help you around the salon. It is the most comforting and relaxing salon and spa i have been to in years.

2
★★★★★

I have been going to Tropez since then ownership has switched over. The people there are so friendly they cater to you every need. I get my hair cut by Megan and adore everyone in there. You can tell their professionals by how they talk to you and help you around the salon. It is the most comforting and relaxing salon and spa i have been to in years.

Pros: a++ in every area

from CitySearch
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I was looking for an aveda salon because i love the products and i found Tropez. It is physically a beautiful space and everyone that works there wants to make your experience a positive one. I love the haircuts i have received their and the spa treatments are fabulous. I have had facials and manicures and i can't wait to go back. It is a place where you can have all your beauty treatment needs met and never have to go anywhere else.

2
★★★★★

I was looking for an aveda salon because i love the products and i found Tropez. It is physically a beautiful space and everyone that works there wants to make your experience a positive one. I love the haircuts i have received their and the spa treatments are fabulous. I have had facials and manicures and i can't wait to go back. It is a place where you can have all your beauty treatment needs met and never have to go anywhere else.

Pros: It is a full service salon with great spa treatments as well

from CitySearch
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We moved from Toronto a couple of years ago and bounced around the Wellesley Salon circuit until we found Tropez. Jen and her staff are top notch and we always coming away feeling and looking great.

2
★★★★★

We moved from Toronto a couple of years ago and bounced around the Wellesley Salon circuit until we found Tropez. Jen and her staff are top notch and we always coming away feeling and looking great.

Pros: Suitable for entire family

from CitySearch
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Right after I walked in the door I was greeted by a friendly staff. Everyone was friendly and the haircut was great! The salon itself is a great, beautiful establishment and I would highly recommend it to anyone!

2
★★★★★

Right after I walked in the door I was greeted by a friendly staff. Everyone was friendly and the haircut was great! The salon itself is a great, beautiful establishment and I would highly recommend it to anyone!

Pros: Very, very friendly. Great work. Very professional

from CitySearch
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i know it sounds crazy, but i am in Boston about once every 6 weeks and scehdul an apppointmet at Tropez. I leave feeling up and my wife says it is they are the best cuts i have ever recieves.

2
★★★★★

i know it sounds crazy, but i am in Boston about once every 6 weeks and scehdul an apppointmet at Tropez. I leave feeling up and my wife says it is they are the best cuts i have ever recieves.

Pros: Great people

Cons: long plane flight

from CitySearch
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After recently moving to Boston from Manhattan, I was searching for a new Aveda Salon. While I wasn't anticipating finding a better salon than the one in SOHO, I was pleasantly surprized. It's a full service salon, and the staff is very well educated and professional. Also, it's one of the most beautiful spas I have every seen (and I have been to many 5 Star spas). I have found my new home....headed back next Saturday for a facial and body wrap!

2
★★★★★

After recently moving to Boston from Manhattan, I was searching for a new Aveda Salon. While I wasn't anticipating finding a better salon than the one in SOHO, I was pleasantly surprized. It's a full service salon, and the staff is very well educated and professional. Also, it's one of the most beautiful spas I have every seen (and I have been to many 5 Star spas). I have found my new home....headed back next Saturday for a facial and body wrap!

Pros: Full Service Salon & Spa

Cons: None that I can think of...

from CitySearch
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I have followed the owner from salon to salon since she is such an amazing hairdresser. I had my haircut by someone else in between and they did a terrible job. I called her up and she fixed it. I have been having my haircut by her for years now.

Since I am in the salon I have also treated myself to their other amenities. The spa is great. Amazing massages, facials, waxing, nails.

Basically if I feel the need to pamper myself this is the place to be. It is very upscale with reasonable prices. Great spa packages.

Anyhow, if you need a spa with wonderful service Tropez is the place to go.

2
★★★★★

I have followed the owner from salon to salon since she is such an amazing hairdresser. I had my haircut by someone else in between and they did a terrible job. I called her up and she fixed it. I have been having my haircut by her for years now.

Since I am in the salon I have also treated myself to their other amenities. The spa is great. Amazing massages, facials, waxing, nails.

Basically if I feel the need to pamper myself this is the place to be. It is very upscale with reasonable prices. Great spa packages.

Anyhow, if you need a spa with wonderful service Tropez is the place to go.

from CitySearch
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The staff is professional and provides personalized service in a friendly way. The atmosphere is welcoming, the space is roomy and spotless. Why not treat yourself to a color and cut, facial, and manicure?

2
★★★★★

The staff is professional and provides personalized service in a friendly way. The atmosphere is welcoming, the space is roomy and spotless. Why not treat yourself to a color and cut, facial, and manicure?

Pros: Outstanding staff; friendly service; relaxing atmosphere

Cons: None

from CitySearch
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The staff are very friendly and make you feel welcome. I've seen Jen multiple times for cuts and colors have never been disappointed! She really listens to what you are looking for and values your input. The space itself is large and well decorated to make you feel relaxed from the moment you step in.

2
★★★★★

The staff are very friendly and make you feel welcome. I've seen Jen multiple times for cuts and colors have never been disappointed! She really listens to what you are looking for and values your input. The space itself is large and well decorated to make you feel relaxed from the moment you step in.

Pros: Friendly staff, great products and great atmosphere

Cons: None!

from CitySearch
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Visited this new salon on my last visit to the Boston area....Wonderful experience!! The salon is beautiful, the staff top notch, and the services provided exceeded my expectations. The salon I use when home is a nationally recognized Aveda salon and the experience here rivaled that on all levels. Would highly recommend to anyone looking for a premier spa/salon experience.

2
★★★★★

Visited this new salon on my last visit to the Boston area....Wonderful experience!! The salon is beautiful, the staff top notch, and the services provided exceeded my expectations. The salon I use when home is a nationally recognized Aveda salon and the experience here rivaled that on all levels. Would highly recommend to anyone looking for a premier spa/salon experience.

Pros: Beautiful, upscale salon

from CitySearch
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I went here for a bridal party. You could tell they were very experienced and loved what they were doing. My manicurist Colleen was adorable and gave me the best pedicure I've ever had. We had a lot of fun with them and the facility itself was stunning. Not to mention I love Aveda products and thats all they use...

2
★★★★★

I went here for a bridal party. You could tell they were very experienced and loved what they were doing. My manicurist Colleen was adorable and gave me the best pedicure I've ever had. We had a lot of fun with them and the facility itself was stunning. Not to mention I love Aveda products and thats all they use...

Pros: Very friendly staff and great pedicures

Cons: A little confusing to get to from speen street

from CitySearch
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Previous owners paid little attention to this location & focused mainly on their other two salons.
Be sure to check it out in February/March 2009 when it reinvents itself....

5
★★★★★

Previous owners paid little attention to this location & focused mainly on their other two salons.
Be sure to check it out in February/March 2009 when it reinvents itself....

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My massage therapist, Neubia (sp) was horrible. She walked in with a coffee mug and for the first 15 minutes she was working on my neck and shoulders, all I could smell was her coffee breath. Not relaxing. Her hands were rough, which made the massage uncomfortable and she didn't use any of typical massage techniques that have been used in the last 20 massages I've had. I could have had my husband give me the same massage for free. When I felt like she was going inappropriately high on my leg, I asked her not too and when she got to the next leg she only worked on my calf muscle. No clue how to give a massage or why I thought she was being inappropriate. When I left I told the receptionist it was the worst massage I had ever had and I was incredibly uncomfortable during it.

The worst part is, when I called to talk with a manager the next day, the receptionist told me she would have to call me back. I gave my name, number, and reason for calling and never heard back from anyone. Clearly I should have read the other postings on this website before scheduling my appointment. I'm disgusted that a professional salon would hire someone so unprofessional and not return calls to clients. They are less expensive than other salons in the area, and there is a reason why.

0
★☆☆☆☆

My massage therapist, Neubia (sp) was horrible. She walked in with a coffee mug and for the first 15 minutes she was working on my neck and shoulders, all I could smell was her coffee breath. Not relaxing. Her hands were rough, which made the massage uncomfortable and she didn't use any of typical massage techniques that have been used in the last 20 massages I've had. I could have had my husband give me the same massage for free. When I felt like she was going inappropriately high on my leg, I asked her not too and when she got to the next leg she only worked on my calf muscle. No clue how to give a massage or why I thought she was being inappropriate. When I left I told the receptionist it was the worst massage I had ever had and I was incredibly uncomfortable during it.

The worst part is, when I called to talk with a manager the next day, the receptionist told me she would have to call me back. I gave my name, number, and reason for calling and never heard back from anyone. Clearly I should have read the other postings on this website before scheduling my appointment. I'm disgusted that a professional salon would hire someone so unprofessional and not return calls to clients. They are less expensive than other salons in the area, and there is a reason why.

Pros: none

Cons: horrible service, next to Guitar Center and you can hear the guitars (not relaxing)

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This salon is extremely unprofessional. The only person with any professionalism is the aesthetician. I have had 3 appointments messed up. The first two time's they scheduled me on the wrong days. The third time I sat outside for a half an hour and nobody even showed up to open the door. I don't know how this place even still has clients. I would rather look like a shriveled up prune then to go back to that place!

0
★☆☆☆☆

This salon is extremely unprofessional. The only person with any professionalism is the aesthetician. I have had 3 appointments messed up. The first two time's they scheduled me on the wrong days. The third time I sat outside for a half an hour and nobody even showed up to open the door. I don't know how this place even still has clients. I would rather look like a shriveled up prune then to go back to that place!

Pros: Great facial!

Cons: Bad staff, rude, not helpful, very unprofessional!

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DO NOT GO HERE. WORST EXPERIENCE EVER. I was going here with my bridesmaids and after we confirmed with them 4 times we go there and they had no reservations at all for us and only one person working that day. I had people driving from other states to come down and share this special day and they completely screwed up everything. All they would say was, i don't know what to tell you. Even the manager was awful who said well come back during the week or next weekend. Not offering anything else but for us to inconvenience everyone and do that, I dont think so. They never even took responsibility for THEIR mistake. We took our business elsewhere.. but how many times should you have to call and confirm your appointments, i guess more than 5 times to get it right with a business full of MORONS.

1
★☆☆☆☆

DO NOT GO HERE. WORST EXPERIENCE EVER. I was going here with my bridesmaids and after we confirmed with them 4 times we go there and they had no reservations at all for us and only one person working that day. I had people driving from other states to come down and share this special day and they completely screwed up everything. All they would say was, i don't know what to tell you. Even the manager was awful who said well come back during the week or next weekend. Not offering anything else but for us to inconvenience everyone and do that, I dont think so. They never even took responsibility for THEIR mistake. We took our business elsewhere.. but how many times should you have to call and confirm your appointments, i guess more than 5 times to get it right with a business full of MORONS.

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I made an appointment for myself and 2 close friends for Three half days of beauty packages at the beginning of April. When I didn't get my confirmation call from the salon I decided to call and confirm. They had no record of me in the system and there was no receptionist in the office (or manager) at 2pm on a Friday afternoon. The hairdresser I spoke to said she couldn't help me and she took my name and number and told me someone would call me back. I never heard a word from anyone. The woman on the phone didn't seem to care or want to even try to reschedule. All she said was "I can't do that."
Absurd!! I would NOT recommend this place to anyone. They lost a lot of business (and money) by not trying to reschedule or fit us in. Those packages are not cheap!

Don't go here..there are so many other salons worth trying.

0
★☆☆☆☆

I made an appointment for myself and 2 close friends for Three half days of beauty packages at the beginning of April. When I didn't get my confirmation call from the salon I decided to call and confirm. They had no record of me in the system and there was no receptionist in the office (or manager) at 2pm on a Friday afternoon. The hairdresser I spoke to said she couldn't help me and she took my name and number and told me someone would call me back. I never heard a word from anyone. The woman on the phone didn't seem to care or want to even try to reschedule. All she said was "I can't do that."
Absurd!! I would NOT recommend this place to anyone. They lost a lot of business (and money) by not trying to reschedule or fit us in. Those packages are not cheap!

Don't go here..there are so many other salons worth trying.

Pros: Rude and unaccommodating.

Cons: none

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I just stumbled upon a spa in Natick that was so accomidating it left me feeling like I just went on a vacation. The personalized facial was very relaxing as well as the rest of my services. It's a beautiful new spa to discover in boston.

2
★★★★★

I just stumbled upon a spa in Natick that was so accomidating it left me feeling like I just went on a vacation. The personalized facial was very relaxing as well as the rest of my services. It's a beautiful new spa to discover in boston.

Pros: location, prices, staff

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I can't even say that my experience was average. I started with deep tissue massage, which wasn't bad, but I could feel that she was unexperienced. Then I went to have a personalized facial, which supposed to last 1 hr, but went on for 30 minites. My skin felt clean, but not highly nourished. Lastly I had a body expoliation with vichi shower, which left me full of scrub, including on my hair. I was not offered a shower cap by the way. Nor was I offered a towel when I said I was going to take a shower because I had a scrub all over me. There was no toilet paper in ladies room, no light in the shower, no tissues anywhere or like I said no towels. And my skin did not feel very smooth - it was okay. I was there for 3 hr, and I was not offered anything to drink. So the bottom line, is it was a waste of my time and the $250 dollars that my husband gave me for my b-day gift.

0
★☆☆☆☆

I can't even say that my experience was average. I started with deep tissue massage, which wasn't bad, but I could feel that she was unexperienced. Then I went to have a personalized facial, which supposed to last 1 hr, but went on for 30 minites. My skin felt clean, but not highly nourished. Lastly I had a body expoliation with vichi shower, which left me full of scrub, including on my hair. I was not offered a shower cap by the way. Nor was I offered a towel when I said I was going to take a shower because I had a scrub all over me. There was no toilet paper in ladies room, no light in the shower, no tissues anywhere or like I said no towels. And my skin did not feel very smooth - it was okay. I was there for 3 hr, and I was not offered anything to drink. So the bottom line, is it was a waste of my time and the $250 dollars that my husband gave me for my b-day gift.

Pros: The place looks nice and new - but that is about it.

Cons: staff, lack of experience

Message from Tropez Salon and Spa

Murad skin care exclusive spa - Find the new Professional Line at all Elan Salon & Day Spa's

More about Tropez Salon and Spa

Spa Packages Facials Therpeutic massage Beauty Essentials Body Wraps Manicure and Pedicures Styling, Cutting and Coloring

 

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