Icc

★★★★☆
  • 519 8TH Ave Ste 4

    New York, NY 10018

    Map & Directions
  • 212-699-3200

Business Services

Business Services
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3.5 2
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It is a good two months since I first contacted (and paid) this company to install a door phone. It's a fairly routine job but the first guy who came in used a closed circuit instead of an open one (or something to that effect) and the

3
★★★★★

It is a good two months since I first contacted (and paid) this company to install a door phone. It's a fairly routine job but the first guy who came in used a closed circuit instead of an open one (or something to that effect) and the

Pros: nothing comes to mind

Cons: read everything above

.

I just employed these guys to put in a doorbell in the office where I work and from start to finish, they have done nothing but a horrible job. I take that back, when I needed to know where to send the 50% down payment, they were very prompt and courteous in getting back to me with the necessary information. Other than that, they could do no right. On the day that they were supposed to come in no one did so I called to see what was going on. The very rude person that I talked to said that a part hadn't come in yet which caused the delay. She offered no explanation why I wasn't notified of this. She said that I should call back periodically to check on its status. Isn't that what their customer service should be doing?! From the time that they were supposed to install the doorbell to the actual installation, one month had transpired. They ofered me 3 free service calls when I brought this up and asked for my money back so I decided to give them a chance to redeem themselves; afterall, word of mouth is priceless. So, here goes. DO NOT USE THEM! I don't care if their quote is half of the other companies, the money saved is not worth it. The doorphone shorted the electrical lock on the door and they now say it's not their problem so we have to get a locksmith to come in and undo the damage. Their work was slipshod and messy and their "workers" did a lot of standing around. So now we have a doorbell but the door has to stay open because if it closes, we're locked inside until someone lets us out from the outside. Not exactly what we paid for.

0
★☆☆☆☆

I just employed these guys to put in a doorbell in the office where I work and from start to finish, they have done nothing but a horrible job. I take that back, when I needed to know where to send the 50% down payment, they were very prompt and courteous in getting back to me with the necessary information. Other than that, they could do no right. On the day that they were supposed to come in no one did so I called to see what was going on. The very rude person that I talked to said that a part hadn't come in yet which caused the delay. She offered no explanation why I wasn't notified of this. She said that I should call back periodically to check on its status. Isn't that what their customer service should be doing?! From the time that they were supposed to install the doorbell to the actual installation, one month had transpired. They ofered me 3 free service calls when I brought this up and asked for my money back so I decided to give them a chance to redeem themselves; afterall, word of mouth is priceless. So, here goes. DO NOT USE THEM! I don't care if their quote is half of the other companies, the money saved is not worth it. The doorphone shorted the electrical lock on the door and they now say it's not their problem so we have to get a locksmith to come in and undo the damage. Their work was slipshod and messy and their "workers" did a lot of standing around. So now we have a doorbell but the door has to stay open because if it closes, we're locked inside until someone lets us out from the outside. Not exactly what we paid for.

Pros: I have nothing positive to say

Cons: they ignore you when they have your money and do bad work

 

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