Preston Real Estate

★☆☆☆☆
  • 186 Ocean Blvd

    Seabrook, NH 03874

    Map & Directions
  • 603-474-3453

About Preston Real Estate

Hours
Mon 09:00 AM-05:00 PM;Tue 09:00 AM-05:00 PM;Wed 09:00 AM-05:00 PM;Thu 09:00 AM-05:00 PM;Fri 09:00 AM-05:00 PM;Sat 09:00 AM-05:00 PM;Sun 09:00 AM-05:00 PM

Real Estate

Real Estate
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My husband and I arrived at Dune Cottage, 171 Ocean Drive, on August 18th 2012, excited to begin our beach vacation. Unfortunately the cottage we rented was not as well maintained as we were expecting. There were serious problems with both the exterior and interior of the cottage and the rental agency was apathetic & rude as we tried to resolve the issues in the days following our arrival. We would like to address these concerns with the property owner personally but have no contact information. Preston Real Estate refused to provide any contact information although they said we could drop of a letter and they would get it to the property owner.

Exterior Issues:
Outdoor shower was overgrown with weeds and littered with cigarette butts
Deck furniture was broken
Cushions did not fit the lawn furniture, many were ripped.
Exterior ??grass? carpet was in bad repair and posed a tripping hazard
Key would not turn easily in exterior door
Grill filthy, rusted; Propane tank empty

Interior Issues:
Garbage can in the kitchen was filthy, as was the wall behind it
Extension cords ran across the living room floor to power the lamps, posing additional tripping hazards
Linoleum on the dining room floor was ripped in two places,
Bathroom towel racks kept falling off the wall mounts, also one shower handle kept falling off
The cabinet underneath bathroom sink is cluttered with cleaning supplies, thrown every which way.
In the bedrooms the area under the beds is extremely dusty , food that has fallen from previous tenants has not been cleaned in some time
Mirrors in the bedrooms have not been cleaned in some time; there are smudges and fingerprints over the surfaces
Furniture lamps have dust/cobwebs attached

Issues with Preston Real Estate:
Called on Saturday after moving in re: broken exterior furniture/lack of clean living space indoors, we were told ??they had trouble with that cleaning lady before? and advised us to call back the next day to speak with Robert Preston as he knows the owner of Dune Cottage and the cleaning lady was hired by her.
Called Sunday re: propane grill not working. Preston Real Estate advised us it is the tenants?? responsibility to provide propane and this is ??understood? for most rentals although it is not written anywhere.

Called Monday and talked to Robert Preston about our concerns, asked him to come down to see the condition of the cottage. He declined and explained that he would be in contact with the property owner. We expressed that we would like a partial refund based on the numerous issues encountered so far, he said he could not do that, he would have to talk to the owner, and would call us back. He did not.

Called Tuesday when we were unable to use the key to lock or unlock the door. Preston Real Estate advised we come down to them, pick up a can of WD40 they have there and attempt to fix the lock ourselves.

By Thursday morning we had not heard from anybody at the real estate office. My husband and I went down (with a door from the grill which fell off and two towels racks that had also fallen off). We spoke to staff that opened door, explain the situation (again). The staff on duty said he would give the message to Bob Preston. We expressed that we would be expecting his call shortly.

Upon arriving at the cottage a few minutes later, we received a call from Bob Preston. We again asked him to please come down and look at the areas of concern we had for the cottage as his office is just up the street, he replied he would not. Mr. Preston said he had sent notification of our concerns to the owner (who lives in Florida) and that there was nothing further he could do (but he wished us a nice vacation).

One additional note: When we arrived on Saturday the ??cleaning? lady??s vehicle was is the drive (although she was out on the beach). She advised us that she is available to clean/run errands at $20.00/hour.

Needless to say we would not rent through Preston Real Estate again and would urge others to look for alternative companies when arranging their vacations. We will not stay at Dune Cottage again. Although the cottage itself is charming and the location is incredible; the lack of care and maintenance that we observed and the apathy and rudeness of the Preston Real Estate staff have tainted the memories of a week we had been looking forward to since booking the cottage in February.

1
★☆☆☆☆

My husband and I arrived at Dune Cottage, 171 Ocean Drive, on August 18th 2012, excited to begin our beach vacation. Unfortunately the cottage we rented was not as well maintained as we were expecting. There were serious problems with both the exterior and interior of the cottage and the rental agency was apathetic & rude as we tried to resolve the issues in the days following our arrival. We would like to address these concerns with the property owner personally but have no contact information. Preston Real Estate refused to provide any contact information although they said we could drop of a letter and they would get it to the property owner.

Exterior Issues:
Outdoor shower was overgrown with weeds and littered with cigarette butts
Deck furniture was broken
Cushions did not fit the lawn furniture, many were ripped.
Exterior ??grass? carpet was in bad repair and posed a tripping hazard
Key would not turn easily in exterior door
Grill filthy, rusted; Propane tank empty

Interior Issues:
Garbage can in the kitchen was filthy, as was the wall behind it
Extension cords ran across the living room floor to power the lamps, posing additional tripping hazards
Linoleum on the dining room floor was ripped in two places,
Bathroom towel racks kept falling off the wall mounts, also one shower handle kept falling off
The cabinet underneath bathroom sink is cluttered with cleaning supplies, thrown every which way.
In the bedrooms the area under the beds is extremely dusty , food that has fallen from previous tenants has not been cleaned in some time
Mirrors in the bedrooms have not been cleaned in some time; there are smudges and fingerprints over the surfaces
Furniture lamps have dust/cobwebs attached

Issues with Preston Real Estate:
Called on Saturday after moving in re: broken exterior furniture/lack of clean living space indoors, we were told ??they had trouble with that cleaning lady before? and advised us to call back the next day to speak with Robert Preston as he knows the owner of Dune Cottage and the cleaning lady was hired by her.
Called Sunday re: propane grill not working. Preston Real Estate advised us it is the tenants?? responsibility to provide propane and this is ??understood? for most rentals although it is not written anywhere.

Called Monday and talked to Robert Preston about our concerns, asked him to come down to see the condition of the cottage. He declined and explained that he would be in contact with the property owner. We expressed that we would like a partial refund based on the numerous issues encountered so far, he said he could not do that, he would have to talk to the owner, and would call us back. He did not.

Called Tuesday when we were unable to use the key to lock or unlock the door. Preston Real Estate advised we come down to them, pick up a can of WD40 they have there and attempt to fix the lock ourselves.

By Thursday morning we had not heard from anybody at the real estate office. My husband and I went down (with a door from the grill which fell off and two towels racks that had also fallen off). We spoke to staff that opened door, explain the situation (again). The staff on duty said he would give the message to Bob Preston. We expressed that we would be expecting his call shortly.

Upon arriving at the cottage a few minutes later, we received a call from Bob Preston. We again asked him to please come down and look at the areas of concern we had for the cottage as his office is just up the street, he replied he would not. Mr. Preston said he had sent notification of our concerns to the owner (who lives in Florida) and that there was nothing further he could do (but he wished us a nice vacation).

One additional note: When we arrived on Saturday the ??cleaning? lady??s vehicle was is the drive (although she was out on the beach). She advised us that she is available to clean/run errands at $20.00/hour.

Needless to say we would not rent through Preston Real Estate again and would urge others to look for alternative companies when arranging their vacations. We will not stay at Dune Cottage again. Although the cottage itself is charming and the location is incredible; the lack of care and maintenance that we observed and the apathy and rudeness of the Preston Real Estate staff have tainted the memories of a week we had been looking forward to since booking the cottage in February.

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