Raymour & Flanigan Furniture and Mattress Store

★★★☆☆
Mon-Sat 10am - 9pm Sun 11am - 6pm E-mail: customerservice@raymourflanigan.com Toll Free: 1-866-383-4484
  • 531 US Highway 46

    Fairfield, NJ 07004

    Map & Directions
  • 973-227-2868

About Raymour & Flanigan Furniture and Mattress Store

Categories
  • Mattress Stores
  • Bedding
  • Children's Furniture
  • Furniture Stores
  • Outdoor Furniture
  • Home Furniture Sales
  • Beds
  • Bedroom Furniture
  • Interior Decoration & Design
  • Chairs
Details
  • Shop Online
  • Bookcases
  • Television Tables & Stands
  • Mattress Stores
  • Bunk Beds
  • Sofa Beds
  • Water Beds
  • Recliners
  • Tables
  • Chairs
  • Contemporary Furniture
  • Leather Furniture
  • Modern Furniture
Hours
M-Sa 10am-9pm, Su 11am-6pm
Emails
  • customerservice@raymourflanigan.com
Phones
  • Fax (973-227-2978)
Keywords
  • Kids Furniture
  • Mattress
  • Beds
  • Dining Room Furniture
  • Furniture Store
Products
  • High Quality Furniture
  • Living Room Furniture
  • Bedroom Furniture
  • Brand Name Furniture
  • Stylish Furniture
  • Affordable Furniture
  • Mattresses
  • Adjustable Mattress Bases
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
Services
  • Raymour & Flanigan Credit Card
  • Financing
  • Gift Cards
  • Lowest Price Guarantee
  • 3 Day Delivery
  • Platinum Protection
  • Wedding Registry
Languages
  • English

Home & Garden

Home & Garden
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Our Products
    2.75 4
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    .

    This isn't the fine, solid wood furniture of yesteryear, which has become unaffordable; it is particle-board covered with veneer. The styles are attractive & it is the best quality in the price range. Unfortunately, the furniture was damaged.

    We ordered a bed with headboard & footboard, 2 night stands, & a chest of drawers. The headboard had a silver-dollar sized circle finished in a different stain & indented. It was explained that the headboard width is made from two pieces of board bolted together & that the area over the bolt is then filled in.This explanation was supposed to justify the damage. The footboard was scratched & the chest was stained unevenly. In total three replacements were requested. I was told that I should have spotted all damage immediately (the pieces were extremely dusty) & rejected them. The chest contained instructions advising customers to repair the stain, if necessary, with a furniture marker from a hardware store.

    A repair order was put in for one night stand.

    The chest & footboard were exchanged. The second headboard had a poorly sanded area with a peeling glob of stain on it. The third headboard had an obvious silver-dollar sized area of unmatched stain (no dent). Warehouse personnel told me that I had rejected acceptable headboards.

    Meanwhile, a strip of veneer had started to lift from the second night stand; a customer service representative at the store added it to the repair order. The repairman touched up the first night stand & documented that the one with the peeling veneer needed to be replaced. When I phoned the warehouse about a replacement I was unable to convince the woman that the second night stand had been added to the repair order; despite the repairman's report, they didn't wish to replace it.

    It should be noted that each of the three deliveries, repair, & pick-up required that I clear a day on my calendar to be home, for a total of 5 days. (The previous day, a 4-hour "window" was provided.) One delivery team badly damaged the walls & when I complained to the deliverymen I was told that they had already been damaged, which wasn't the case.

    The furniture has a 30-day guarantee. I asked them to take it back for a refund & they agreed; their patience for a customer who wanted perfect furniture had worn thin. We ended up buying at a nearby higher-end store during a sale & unfortunately had a similar experience. Buying furniture seems to have turned into a hassle.

    2
    ★★☆☆☆

    This isn't the fine, solid wood furniture of yesteryear, which has become unaffordable; it is particle-board covered with veneer. The styles are attractive & it is the best quality in the price range. Unfortunately, the furniture was damaged.

    We ordered a bed with headboard & footboard, 2 night stands, & a chest of drawers. The headboard had a silver-dollar sized circle finished in a different stain & indented. It was explained that the headboard width is made from two pieces of board bolted together & that the area over the bolt is then filled in.This explanation was supposed to justify the damage. The footboard was scratched & the chest was stained unevenly. In total three replacements were requested. I was told that I should have spotted all damage immediately (the pieces were extremely dusty) & rejected them. The chest contained instructions advising customers to repair the stain, if necessary, with a furniture marker from a hardware store.

    A repair order was put in for one night stand.

    The chest & footboard were exchanged. The second headboard had a poorly sanded area with a peeling glob of stain on it. The third headboard had an obvious silver-dollar sized area of unmatched stain (no dent). Warehouse personnel told me that I had rejected acceptable headboards.

    Meanwhile, a strip of veneer had started to lift from the second night stand; a customer service representative at the store added it to the repair order. The repairman touched up the first night stand & documented that the one with the peeling veneer needed to be replaced. When I phoned the warehouse about a replacement I was unable to convince the woman that the second night stand had been added to the repair order; despite the repairman's report, they didn't wish to replace it.

    It should be noted that each of the three deliveries, repair, & pick-up required that I clear a day on my calendar to be home, for a total of 5 days. (The previous day, a 4-hour "window" was provided.) One delivery team badly damaged the walls & when I complained to the deliverymen I was told that they had already been damaged, which wasn't the case.

    The furniture has a 30-day guarantee. I asked them to take it back for a refund & they agreed; their patience for a customer who wanted perfect furniture had worn thin. We ended up buying at a nearby higher-end store during a sale & unfortunately had a similar experience. Buying furniture seems to have turned into a hassle.

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    .

    We ordered a sectional leather sofa, the sales clerk check stock and we were told it would be delivered 2 days later. The following day, the warehouse called to tell us the product was not in stock and it would take an additional 3 weeks...(this is after we cleared our living room of furniture)!!

    I called to complain and they offered no immediate remedy but ultimately threw in free delivery...which seemed reasonable.

    They missed the following delivery date and when it was delivered it was the incorrect color...Black instead of brown...We were then told it would take another week as delivery was backed up

    I called the store manager , who was extremely rude and told me to be patient.....I asked to speak to the regional manager and he said it was against his policy...I called the corp office and finally got through to the CEOs office and ultimately got the furniture out the next day...but without attachment brackets to hold the sections together.......

    At every point of customer contact they were rude, uncaring and decietful

    I would NEVER go bak

    0
    ★☆☆☆☆

    We ordered a sectional leather sofa, the sales clerk check stock and we were told it would be delivered 2 days later. The following day, the warehouse called to tell us the product was not in stock and it would take an additional 3 weeks...(this is after we cleared our living room of furniture)!!

    I called to complain and they offered no immediate remedy but ultimately threw in free delivery...which seemed reasonable.

    They missed the following delivery date and when it was delivered it was the incorrect color...Black instead of brown...We were then told it would take another week as delivery was backed up

    I called the store manager , who was extremely rude and told me to be patient.....I asked to speak to the regional manager and he said it was against his policy...I called the corp office and finally got through to the CEOs office and ultimately got the furniture out the next day...but without attachment brackets to hold the sections together.......

    At every point of customer contact they were rude, uncaring and decietful

    I would NEVER go bak

    Pros: Large Selection

    Cons: False promises and poor customer service

    .

    I've shopped for furniture in this store several times. Although I think their furniture is of good quality I feel they are very expensive. I would still shop around!

    4
    ★★★★☆

    I've shopped for furniture in this store several times. Although I think their furniture is of good quality I feel they are very expensive. I would still shop around!

    Was this review helpful to you?
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    .

    We recently made some purchases from Raymour & Flanigan and were very pleased with the quality of the furniture they offered. While in the store we didn't feel any pressure from the salesman; he simply answered our questions and helped us make a selection that was right for us. Their customer service area proved to be top notch as well when we ran into a minor issue with one of the pieces we purchased. We will definitely shop there again.

    4
    ★★★★☆

    We recently made some purchases from Raymour & Flanigan and were very pleased with the quality of the furniture they offered. While in the store we didn't feel any pressure from the salesman; he simply answered our questions and helped us make a selection that was right for us. Their customer service area proved to be top notch as well when we ran into a minor issue with one of the pieces we purchased. We will definitely shop there again.

    Was this review helpful to you?
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    Message from Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan offers the Northeast??s largest selection of brand name home furnishings. Shop Raymour & Flanigan Furniture for sofas, mattresses, beds, leather furniture, kids bedrooms and dining room sets. We have something to suit every style and budget with delivery in 3 days or less.

    More about Raymour & Flanigan Furniture and Mattress Store

    Mattresses, Living Room & Bedroom Furniture, Dining Room Furniture, Entertainment Centers, Office Furniture, Sofas, Chairs, Loveseats, Coffee Tables Sealy, La-Z-Boy, Natuzzi, Broyhill, Cindy Crawford Home, Tempur-Pedic, Rowe, Clayton Marcus, Berkline

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