R C I Discount Appliance

★★★☆☆
  • 2599 Broadway

    New York, NY 10025

    Map & Directions
  • 212-864-6000

About R C I Discount Appliance

Hours
Sun 12pm-5pm, Mon-Fri 9am-7pm, Sat 9am-6pm

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This place is an unmitigated disaster. I wouldn't buy anything beyond vacuum cleaner bags from them. I would give them zero stars if I could.

My recent dishwasher purchase was an unending fiasco. First, the salesperson told me that all built-in dishwashers were, thankfully, 24" wide. Turns out I had a Viking that was 23.5". Not his fault, but his answer should have been, "Most are 24" but some may be different. You should check or have us check."

Delivery was promised in 7 days. After 7 days I was told that the model number had changed and they had to replace the order so I spent another 9 days doing my dishes by hand.

When the dishwasher finally did arrive the installer unpacked the crate on top of a good rug. When he worked in the kitchen he put no protection on the floor and proceeded to scratch the floor. When I complained he told me it would clean up easily. Two hose clamps were left off of the hoses resulting in a leak.

The machine was a panel-ready model. The method of attachment for the new model was not the same as for the old model. The installer spent 20 minutes explaining to me how I would have to drill the dishwasher door to install the panel and that would probably void the warrantee. After I threw him out of the house I looked at the installation instructions which clearly explained how to install the panel on this particular machine.

When I called the owner, Kenny, about what had happened he was more concerned about the fact that I had cussed out his installer (after discovering the floor scratches and he telling me that I should have told him to put down protection) than the fact that his company had totally fallen down on the job.

Shop here at your own peril.

1
★☆☆☆☆

This place is an unmitigated disaster. I wouldn't buy anything beyond vacuum cleaner bags from them. I would give them zero stars if I could.

My recent dishwasher purchase was an unending fiasco. First, the salesperson told me that all built-in dishwashers were, thankfully, 24" wide. Turns out I had a Viking that was 23.5". Not his fault, but his answer should have been, "Most are 24" but some may be different. You should check or have us check."

Delivery was promised in 7 days. After 7 days I was told that the model number had changed and they had to replace the order so I spent another 9 days doing my dishes by hand.

When the dishwasher finally did arrive the installer unpacked the crate on top of a good rug. When he worked in the kitchen he put no protection on the floor and proceeded to scratch the floor. When I complained he told me it would clean up easily. Two hose clamps were left off of the hoses resulting in a leak.

The machine was a panel-ready model. The method of attachment for the new model was not the same as for the old model. The installer spent 20 minutes explaining to me how I would have to drill the dishwasher door to install the panel and that would probably void the warrantee. After I threw him out of the house I looked at the installation instructions which clearly explained how to install the panel on this particular machine.

When I called the owner, Kenny, about what had happened he was more concerned about the fact that I had cussed out his installer (after discovering the floor scratches and he telling me that I should have told him to put down protection) than the fact that his company had totally fallen down on the job.

Shop here at your own peril.

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We outfitted our new condo with high end kitchen appliances, washer/dryer and lots of air conditioners. We spent what was for us a lot of money, and it could have been a very stressful situation. RCI made it easy and convenient. RCI's owner Kenny and his team helped us select the models that best suited our home and lifestyle, and Kenny himself came to our home to evaluate the best air conditioner sizes and specifications for our home.
All products were delivered and installed as promised, with excellent communication throughout the process.
Prices were competitive with the big chain stores where you are just another number -- at RCI you feel like a valued customer, and are treated like one. We will definitely shop here again.

5
★★★★★

We outfitted our new condo with high end kitchen appliances, washer/dryer and lots of air conditioners. We spent what was for us a lot of money, and it could have been a very stressful situation. RCI made it easy and convenient. RCI's owner Kenny and his team helped us select the models that best suited our home and lifestyle, and Kenny himself came to our home to evaluate the best air conditioner sizes and specifications for our home.
All products were delivered and installed as promised, with excellent communication throughout the process.
Prices were competitive with the big chain stores where you are just another number -- at RCI you feel like a valued customer, and are treated like one. We will definitely shop here again.

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I would really recomend this store it has reasonable prices and they really know what they are selling and even though they dont have a big display they carry everything they even give advices on what is best for you and any problem they try their best to help you

4
★★★★☆

I would really recomend this store it has reasonable prices and they really know what they are selling and even though they dont have a big display they carry everything they even give advices on what is best for you and any problem they try their best to help you

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I ordered multiple appliances from this store - and NEVER received one!!! They 'claimed' that the model was no longer in stock - after spending my own time and effort, I found a distributor who had PLENTY. Instead of working with me and this distributor to solve the problem, I had to re-purchase the appliance from the 3rd party. Well, I STILL haven't received the money back from RCI for the appliance I never received (it's been months!!), not too mention any consideration for all the extra time and cost of finding it elsewhere!!!!
DON'T BE FOOLED AS I WAS!!!! DO NOT PURCHASE ANYTHING FROM THEM!!!!

0
★☆☆☆☆

I ordered multiple appliances from this store - and NEVER received one!!! They 'claimed' that the model was no longer in stock - after spending my own time and effort, I found a distributor who had PLENTY. Instead of working with me and this distributor to solve the problem, I had to re-purchase the appliance from the 3rd party. Well, I STILL haven't received the money back from RCI for the appliance I never received (it's been months!!), not too mention any consideration for all the extra time and cost of finding it elsewhere!!!!
DON'T BE FOOLED AS I WAS!!!! DO NOT PURCHASE ANYTHING FROM THEM!!!!

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