Eyecare Plus

★★☆☆☆
  • 1911b Glen Echo Rd

    Nashville, TN 37215

    Map & Directions
  • 615-298-2681

2.3333 9
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Having used Eyecare Plus in Rivergate, I was a very satisfied customer. Then they moved to Hendersonville so I decided to give the Green Hills office a try, since I work downtown and it's so much more convenient than Hendersonville. When I Googled the Green Hills location, I was somewhat alarmed at the negative comments on Citysearch. But I decided to give them a try anyway since Eyecare Plus already had my prescription and insurance info in their system. To my pleasant surprise, I have not one negative comment. The staff greeted me instantly and already had my paperwork filled out from my appointment phone call. I was examined by a technician after a 2-3 minute wait, saw the doctor (who was awesome!) within a few minutes and was on my way back to work in a little over an hour. So, all you naysayers ... granted, I scheduled a 1:15 p.m. Wed. appointment so maybe you went on a Saturday or some peak time. There was only 1 other person waiting when I arrived. Maybe the staff has changed. All I ask is for you to give them another chance since your bad experience. But I will continue to get my eyewear/contacts from Eyecare Plus Green Hills for the foreseeable (pun intended) future. Thanks for a great office experience!

2
★★★★★

Having used Eyecare Plus in Rivergate, I was a very satisfied customer. Then they moved to Hendersonville so I decided to give the Green Hills office a try, since I work downtown and it's so much more convenient than Hendersonville. When I Googled the Green Hills location, I was somewhat alarmed at the negative comments on Citysearch. But I decided to give them a try anyway since Eyecare Plus already had my prescription and insurance info in their system. To my pleasant surprise, I have not one negative comment. The staff greeted me instantly and already had my paperwork filled out from my appointment phone call. I was examined by a technician after a 2-3 minute wait, saw the doctor (who was awesome!) within a few minutes and was on my way back to work in a little over an hour. So, all you naysayers ... granted, I scheduled a 1:15 p.m. Wed. appointment so maybe you went on a Saturday or some peak time. There was only 1 other person waiting when I arrived. Maybe the staff has changed. All I ask is for you to give them another chance since your bad experience. But I will continue to get my eyewear/contacts from Eyecare Plus Green Hills for the foreseeable (pun intended) future. Thanks for a great office experience!

Pros: No waiting, pleasant and knowledgeable staff

Cons: No cons

.

First the appt for a typical vision exam took 2 hours, within that two hours I listened to inappropriate personal conversations the staff had in front of a lobby full of patients, had the dr get my prescription wrong twice.... I know this b/c after putting in my "new" prescription, not only was it weaker than anything I'd ever had, but the letters were still blurry! DUH DR! After waiting 7 weeks for my contacts to arrive, I called only to be told that for them to send them to me they would charge me... this place is totally rediculous, I'm not sure how they've stayed in business, don't go here, use your insurance money to go somewhere they can be professional and get it right.... MOST AWFUL DRS OFFICE EXPERIENCE EVER!!!!

0
★☆☆☆☆

First the appt for a typical vision exam took 2 hours, within that two hours I listened to inappropriate personal conversations the staff had in front of a lobby full of patients, had the dr get my prescription wrong twice.... I know this b/c after putting in my "new" prescription, not only was it weaker than anything I'd ever had, but the letters were still blurry! DUH DR! After waiting 7 weeks for my contacts to arrive, I called only to be told that for them to send them to me they would charge me... this place is totally rediculous, I'm not sure how they've stayed in business, don't go here, use your insurance money to go somewhere they can be professional and get it right.... MOST AWFUL DRS OFFICE EXPERIENCE EVER!!!!

Pros: In Green Hills

Cons: Dr. sucks, Staff sucks, appointment took FOREVER

.

I am a customer there, the store is fine but the service is horrible. The people who work there don't help you and you will never find them smiling. One of the woman that I had went to,just sat there and didn't offer to help. Very rude behavior. I would give it a 1 for customer service and a 4 for the place.

0
★☆☆☆☆

I am a customer there, the store is fine but the service is horrible. The people who work there don't help you and you will never find them smiling. One of the woman that I had went to,just sat there and didn't offer to help. Very rude behavior. I would give it a 1 for customer service and a 4 for the place.

Pros: Nice place

Cons: Bad service

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I went to the Clarksville location and I had a wonderful experience! The staff was very friendly and outgoing. Dr. Howard did a great job. I purchased glasses and had both Ashley and Megan help me. They were an absolute blast. I would highly recommend this office!!

2
★★★★★

I went to the Clarksville location and I had a wonderful experience! The staff was very friendly and outgoing. Dr. Howard did a great job. I purchased glasses and had both Ashley and Megan help me. They were an absolute blast. I would highly recommend this office!!

Pros: Staff and Service

Cons: None

.

When I arrived at this location i was happliy greeted by a spunky red head and a little tiny brown haired girl. They were quite a hoot and pleasure to be around. The little brown haired girl turned out to be a doctors assitant and she was great at her job! she offered me a way not to be dilated and it was awesome. I think her name was Tabitha and she finished me up in my contacts and brought me back out to get glasses witht the spunky red head that I think her name was Meghan or Melissa, I am not sure. They had great customer service and I will continue to return. As a hard working indviual they gave me the most for my money and a few good laughs too! Thanks Ladies! Oh yeah the insurance ladies were awesome they offered me deals that saved more money in the end

2
★★★★★

When I arrived at this location i was happliy greeted by a spunky red head and a little tiny brown haired girl. They were quite a hoot and pleasure to be around. The little brown haired girl turned out to be a doctors assitant and she was great at her job! she offered me a way not to be dilated and it was awesome. I think her name was Tabitha and she finished me up in my contacts and brought me back out to get glasses witht the spunky red head that I think her name was Meghan or Melissa, I am not sure. They had great customer service and I will continue to return. As a hard working indviual they gave me the most for my money and a few good laughs too! Thanks Ladies! Oh yeah the insurance ladies were awesome they offered me deals that saved more money in the end

Pros: Great Team work

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I have been a customer for almost 2 years and have never had a good experience. I would show up for appointments only to find that an employee "must have accidentally deleated it from the system" and twas asked to reschedule. I was already in the office! They didnt even try to fit me in. Ridiculous! They have never gone out of the way to provide customer satisfaction. I have been waiting to hear back from them regarding a contact situation for 3 weeks!!! I will never do business with them again. They offer no apologies nor do they attempt to right any wrongs they have done.

0
★☆☆☆☆

I have been a customer for almost 2 years and have never had a good experience. I would show up for appointments only to find that an employee "must have accidentally deleated it from the system" and twas asked to reschedule. I was already in the office! They didnt even try to fit me in. Ridiculous! They have never gone out of the way to provide customer satisfaction. I have been waiting to hear back from them regarding a contact situation for 3 weeks!!! I will never do business with them again. They offer no apologies nor do they attempt to right any wrongs they have done.

Pros: none

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I've been trying for 1 month to receive my polarized Ray Ban sunglasses which I purchased.

After this month all I have is a pair of Ray Bans with a terribly ill-fitting set of frames which look as if they were cut from a coke bottle with a pocket knife.

It will be at least 10 days and AT LEAST 2 more trips to their office before this is resolved.

They have a couple of really nice ladies working the Green Hills location...but that's the ONLY positive I can see. This place is a total mismanaged joke.

0
★☆☆☆☆

I've been trying for 1 month to receive my polarized Ray Ban sunglasses which I purchased.

After this month all I have is a pair of Ray Bans with a terribly ill-fitting set of frames which look as if they were cut from a coke bottle with a pocket knife.

It will be at least 10 days and AT LEAST 2 more trips to their office before this is resolved.

They have a couple of really nice ladies working the Green Hills location...but that's the ONLY positive I can see. This place is a total mismanaged joke.

Pros: 2 really nice appologetic ladies in Green Hills

Cons: poor selection, not very professional, just a bad experience overall

.

I believe they need to hire more help, and need to have Customer Service training. I'm not sure if Valu Vision stores in Nashville have new Management but they are going down rapidly.

0
★☆☆☆☆

I believe they need to hire more help, and need to have Customer Service training. I'm not sure if Valu Vision stores in Nashville have new Management but they are going down rapidly.

Pros: They are in a good area

Cons: Stop is unclean and unorganized

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Last year I went to the Doctor's Value Vision on Hillsboro Road and was unimpressed with the shewroom of eyewear and was shocked at how dirty the cases were. This year I decided to try Eyecare Plus in the Talbots shopping center and was even less impressed. I went in to get sunglasses this year since last years frames are still fine. The had 9 pairs to choose from! I mentioned this meager selection to the staff and was told I could get sunglasses in any frame. I personally like the beefy sides and rims of traditional sunglasses- their remedy would not do for me. I also looked at the other frames for regular glasses and they were not what I expect to see in a shop in Green Hills. I left and went to lenscrafters in Green Hills Mall and bought my frames and lenses out of pocket (they don't take my insurance).

To make a long story short, DON'T GO TO EYECARE PLUS if you want a good selection of glasses, you are wasting your time.

0
★☆☆☆☆

Last year I went to the Doctor's Value Vision on Hillsboro Road and was unimpressed with the shewroom of eyewear and was shocked at how dirty the cases were. This year I decided to try Eyecare Plus in the Talbots shopping center and was even less impressed. I went in to get sunglasses this year since last years frames are still fine. The had 9 pairs to choose from! I mentioned this meager selection to the staff and was told I could get sunglasses in any frame. I personally like the beefy sides and rims of traditional sunglasses- their remedy would not do for me. I also looked at the other frames for regular glasses and they were not what I expect to see in a shop in Green Hills. I left and went to lenscrafters in Green Hills Mall and bought my frames and lenses out of pocket (they don't take my insurance).

To make a long story short, DON'T GO TO EYECARE PLUS if you want a good selection of glasses, you are wasting your time.

 

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