Silver Heron

★★☆☆☆
  • 2320 Columbia Mall

    Highland, MD 20777

    Map & Directions
  • 301-596-5116

About Silver Heron

Categories
Hours
Mon. - Sat. 10am - 9:30pm;Sun. 11am - 6pm

Shopping

Shopping
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I received a pair of earrings as a gift in March. One of the hoops did not fasten in the back. I didn't want to force it so I took it out to the store to see if they could fix it. I was told basically that it was my problem by the female clerk and that she wouldn't fix it. She didn't even offer to look at it other than to glance and say they didn't carrry that style anymore. (purchased in Dec.) I did not want to return or exchange them, just be able to wear them. I walked out, said I will never buy anything in here, told the friend who gave them to me and as many others as I possibly can..to not shop there. What has happened to customer service? I carefully worked on the earring and was able to wear them... 3 times and then the earring fell out and was lost.

1
★☆☆☆☆

I received a pair of earrings as a gift in March. One of the hoops did not fasten in the back. I didn't want to force it so I took it out to the store to see if they could fix it. I was told basically that it was my problem by the female clerk and that she wouldn't fix it. She didn't even offer to look at it other than to glance and say they didn't carrry that style anymore. (purchased in Dec.) I did not want to return or exchange them, just be able to wear them. I walked out, said I will never buy anything in here, told the friend who gave them to me and as many others as I possibly can..to not shop there. What has happened to customer service? I carefully worked on the earring and was able to wear them... 3 times and then the earring fell out and was lost.

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I have been to this store 3-4 times over the past few years and have found the staff to be very rude at all times. I discounted the first few times as bad luck but after my last experience I believe that all of the sales people are rude. I am a customer not an inconvenience. I will never walk into that store again.

1
★☆☆☆☆

I have been to this store 3-4 times over the past few years and have found the staff to be very rude at all times. I discounted the first few times as bad luck but after my last experience I believe that all of the sales people are rude. I am a customer not an inconvenience. I will never walk into that store again.

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The Silver Heron is a small shop in Columbia Mall specializing in silver jewelry. The items in the store are not that unusual but they do have a large and interesting collection of earrings. I have purchased some charms in this store that I was unable to find in other stores.

3
★★★☆☆

The Silver Heron is a small shop in Columbia Mall specializing in silver jewelry. The items in the store are not that unusual but they do have a large and interesting collection of earrings. I have purchased some charms in this store that I was unable to find in other stores.

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