Smoky Mountain Escapes

★★★★☆
  • 2046 Upper Middle Creek Rd

    Sevierville, TN 37876

    Map & Directions
  • 865-774-7893

About Smoky Mountain Escapes

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Hotels & Travel

Hotels & Travel
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The Resort at Governor's Crossing

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Sugar Maple Cabins

1735 Upper Middle Creek Rd Sevierville, TN

4.25 4
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Both my wife's family and my family like the cabins that Ann and Bill rent. Every other year we rent a couple of their larger cabins for family reunions. We are retired, so whenever we are in the Smoky Mnt area on a road trip, we like to

3
★★★★★

Both my wife's family and my family like the cabins that Ann and Bill rent. Every other year we rent a couple of their larger cabins for family reunions. We are retired, so whenever we are in the Smoky Mnt area on a road trip, we like to

.

We have been coming to the Smoky Mountains several times a year for well over 10 years. Each time we have rented cabins through Smoky Mountain Escapes. Lately we have stayed at either Enchanted Evening or Happily Ever After. The cabins

3
★★★★★

We have been coming to the Smoky Mountains several times a year for well over 10 years. Each time we have rented cabins through Smoky Mountain Escapes. Lately we have stayed at either Enchanted Evening or Happily Ever After. The cabins

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I must say our cabin was absolutely beautiful. We enjoyed it very much. However, we were very disappointed with the hot tub. It was green from not being cleaned and we were not happy. We called housekeeping and they told us it was due to the well water used to fill it - ?heavy metals and minerals that have settled? they said. I am a pharmacist and my fiance (who was with me) has a dual-degree in chemistry and biology and is in the process of getting a degree in environmental sciences... We know the difference in ugly well water and pond water. This was algae. The hot tub had obviously not been cleaned before we arrived and had apparently not been cleaned in some time. When housekeeping refused to come look at it, we emptied it, used some disinfecting wipes that I had in my car, and cleaned it. We the refilled it.

After refilling the tub, it went into sleep mode ? apparently we accidentally pressed the jet and clean button together. We again called housekeeping and asked them what we needed to do to get it to turn on. They said it was too much trouble to tell us how to do it over the phone but they would send someone out Sunday to fix it.

We were thoroughly disappointed with the service that we received. I have stayed in many cabins in the Smokies and this was by far our worst experience. It was also the most expensive cabin in which I have stayed. If the hot tub is not going to be serviced and maintained appropriately, you should make note of this on your website.

Please know that we will never use your company to rent a cabin from again. Additionally, when we recommend somewhere to stay in the area, we will be recommending your competition and advising our friends and colleagues to avoid your accommodations.

0
★☆☆☆☆

I must say our cabin was absolutely beautiful. We enjoyed it very much. However, we were very disappointed with the hot tub. It was green from not being cleaned and we were not happy. We called housekeeping and they told us it was due to the well water used to fill it - ?heavy metals and minerals that have settled? they said. I am a pharmacist and my fiance (who was with me) has a dual-degree in chemistry and biology and is in the process of getting a degree in environmental sciences... We know the difference in ugly well water and pond water. This was algae. The hot tub had obviously not been cleaned before we arrived and had apparently not been cleaned in some time. When housekeeping refused to come look at it, we emptied it, used some disinfecting wipes that I had in my car, and cleaned it. We the refilled it.

After refilling the tub, it went into sleep mode ? apparently we accidentally pressed the jet and clean button together. We again called housekeeping and asked them what we needed to do to get it to turn on. They said it was too much trouble to tell us how to do it over the phone but they would send someone out Sunday to fix it.

We were thoroughly disappointed with the service that we received. I have stayed in many cabins in the Smokies and this was by far our worst experience. It was also the most expensive cabin in which I have stayed. If the hot tub is not going to be serviced and maintained appropriately, you should make note of this on your website.

Please know that we will never use your company to rent a cabin from again. Additionally, when we recommend somewhere to stay in the area, we will be recommending your competition and advising our friends and colleagues to avoid your accommodations.

Pros: Beautiful

Cons: Nasty Hot Tub, Many Wasps and ladybugs

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Smoky Mountain Escapes is one of many cabin rentals in the Sevierville, Wears Valley area.

They can range from $100 to $200 a night.

Very nice cabins and far from the hustle and busle of the surrounding areas.

4
★★★★☆

Smoky Mountain Escapes is one of many cabin rentals in the Sevierville, Wears Valley area.

They can range from $100 to $200 a night.

Very nice cabins and far from the hustle and busle of the surrounding areas.

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