STS Tire

★☆☆☆☆
  • 329-331 Route 22 East

    Green Brook Township, NJ 08812

    Map & Directions
  • 732-941-3721

About STS Tire

Categories
  • Tires
  • Automotive Repair
  • Auto Parts & Accessories
  • Brake Repair
  • Oil Changes
  • Car Batteries
Details
  • Brake Repair
Hours
M-W 8am-6pm, Th 8am-8:30pm, F 8am-6pm, Sa 8am-5pm, Su 9am-5pm (Closed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
Year Established
  • 1967
Products
  • Michelin
  • Goodyear
  • Continental
  • Cooper
  • Pirelli
  • Bridgestone
  • Firestone
  • General
  • BF Goodrich
  • Yokohama
  • All Brands for any Budget
Payment Options
  • Financing
  • Discover
  • American Express
  • MasterCard
  • Visa
  • Cash
Services
  • Brakes
  • Wheel Alignment
  • State Inspection (select locations)
  • Suspension (shocks/struts)
  • Oil Change
  • Tire Rotation & Balance
  • Batteries
  • Fluid Exchange
  • Maintenance

Automotive

Automotive
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I stopped at STS in Green Brook, NJ yesterday. Asked the receptionist if their business still gave FREE brake inspections. She said yes they did. I explained to her that I wanted a second inspection because I had just bought the car for my daughter and had it inspected elsewhere and was told the front and back brakes were very bad and should be replaced ASAP. I also explained that I would not be getting the brakes replaced because the car has a 2 month warranty. She said that was fine and it was still FREE. She called one of the mechanics over and I explained the situation to him too.

The brakes were inspected and the car was test-driven by STS and they came to the same conclusion as the VW service dept. did; the brakes were in bad condition & dangerous; they needed to be replaced.

The mechanic said they could replace the brakes right then & there. I explained that I just needed them inspected. He called Omar over who had a total change in attitude. He took me into the office and said the charge was $38.50. I told him the receptionist said it was free, just as they had advertised. He said I was wasting his time and the time of his mechanics; and that they turned away customers to look at my car; etc... He was loud and rude & I really thought I was talking to a totally different person then when I walked in the door. I also told Omar I was sitting there the entire time and did not see one customer pull in.

Even if the car dealer gives me the money to fix the brakes, I would NEVER take it to STS!!! If they don't like doing brake inspections for free than I suggest they DON'T OFFER THAT SERVICE!!! It's not the $38.50 because that's not a bad price, but if you say you'll do it for FREE than do it for FREE!

0
★☆☆☆☆

I stopped at STS in Green Brook, NJ yesterday. Asked the receptionist if their business still gave FREE brake inspections. She said yes they did. I explained to her that I wanted a second inspection because I had just bought the car for my daughter and had it inspected elsewhere and was told the front and back brakes were very bad and should be replaced ASAP. I also explained that I would not be getting the brakes replaced because the car has a 2 month warranty. She said that was fine and it was still FREE. She called one of the mechanics over and I explained the situation to him too.

The brakes were inspected and the car was test-driven by STS and they came to the same conclusion as the VW service dept. did; the brakes were in bad condition & dangerous; they needed to be replaced.

The mechanic said they could replace the brakes right then & there. I explained that I just needed them inspected. He called Omar over who had a total change in attitude. He took me into the office and said the charge was $38.50. I told him the receptionist said it was free, just as they had advertised. He said I was wasting his time and the time of his mechanics; and that they turned away customers to look at my car; etc... He was loud and rude & I really thought I was talking to a totally different person then when I walked in the door. I also told Omar I was sitting there the entire time and did not see one customer pull in.

Even if the car dealer gives me the money to fix the brakes, I would NEVER take it to STS!!! If they don't like doing brake inspections for free than I suggest they DON'T OFFER THAT SERVICE!!! It's not the $38.50 because that's not a bad price, but if you say you'll do it for FREE than do it for FREE!

Cons: Bad attitude if you don't use their service

Message from STS Tire

STS Tire & Auto Centers was founded in 1958 and built on providing quality customer service. STS offers a full range of automotive maintenance and repair services and inventories a large selection of brand name tires at prices that won't be beat. Come visit us at STS Tire & Auto in Green Brook Township, New Jersey today or at http://www.mavistire.com/STS

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