Metro Bicycles

★☆☆☆☆
  • 332 E 14 At 2nd Ave

    New York, NY 10001

    Map & Directions
  • 212-228-4344

About Metro Bicycles

Categories
  • Action Sports
  • Bicycles
  • Bicycle Dealers
  • Bicycle Repair
Details
  • Bike Rental

Sports & Recreation

Sports & Recreation
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I've finally learned my lesson and will never go back to ANY Metro Bicycle location for a repair. The 14th street location fixed a flat and it exploded five minutes later when I was locking it up. When I took it back, I got no apologies and they treated me like a jerk for bringing it back. At the 6th ave location, I paid them to fix my gear shift. The charged me for a new cable and labor, and didn't fix it. When I brought it back, they first said they couldn't fix it because my bike was "too old." Then told me my derailer was bad. Literally half an hour after telling me I had a bad cable and replacing it. When I pointed this out, they again treated me like I was some sort of jerk for complaining, and told me my bike was too old and the problem couldn't be fixed. They have the TERRIBLE CUSTOMER SERVICE.

1
★☆☆☆☆

I've finally learned my lesson and will never go back to ANY Metro Bicycle location for a repair. The 14th street location fixed a flat and it exploded five minutes later when I was locking it up. When I took it back, I got no apologies and they treated me like a jerk for bringing it back. At the 6th ave location, I paid them to fix my gear shift. The charged me for a new cable and labor, and didn't fix it. When I brought it back, they first said they couldn't fix it because my bike was "too old." Then told me my derailer was bad. Literally half an hour after telling me I had a bad cable and replacing it. When I pointed this out, they again treated me like I was some sort of jerk for complaining, and told me my bike was too old and the problem couldn't be fixed. They have the TERRIBLE CUSTOMER SERVICE.

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