Reeder Chevrolet

★★★★☆
  • 4301 Clinton Hwy

    Knoxville, TN 37912

    Map & Directions
  • 865-297-4310

Automotive

Automotive
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Took corvette to have blinker fixed - I received a called stating they fixed blinker but that my car cut off several times and that a part would need to be ordered to fix problem and would cost me $500!! After several unreturned phone calls to Service Dept and 2 weeks later we went to dealership and was told the part was ordered and wouldn't cost us anything. Another week goes by and we finally talk to technician we were told was working on our car the entire time and he knew nothing about our car!! Service Mgr was not helpful AT ALL! Was put on hold for 20 minutes to be told they didn't know what was going on and would call back, which they did not do. We called owner several times to inform him of the poor service but he never returned our calls either. He must train the staff not to return calls! We finally got our car back after alittle over a month. No apology or anything. I would not recommend having service done to your car here. This was one of the WORSE experiences I have ever had. We were basically lied too about the status of our car on several occasions. Have talked to 3 other people who stated they also had bad experiences with this service department. BEWARE!!

0
★☆☆☆☆

Took corvette to have blinker fixed - I received a called stating they fixed blinker but that my car cut off several times and that a part would need to be ordered to fix problem and would cost me $500!! After several unreturned phone calls to Service Dept and 2 weeks later we went to dealership and was told the part was ordered and wouldn't cost us anything. Another week goes by and we finally talk to technician we were told was working on our car the entire time and he knew nothing about our car!! Service Mgr was not helpful AT ALL! Was put on hold for 20 minutes to be told they didn't know what was going on and would call back, which they did not do. We called owner several times to inform him of the poor service but he never returned our calls either. He must train the staff not to return calls! We finally got our car back after alittle over a month. No apology or anything. I would not recommend having service done to your car here. This was one of the WORSE experiences I have ever had. We were basically lied too about the status of our car on several occasions. Have talked to 3 other people who stated they also had bad experiences with this service department. BEWARE!!

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i spent awhile online searching for the exact truck i wanted in a used Silverado. i inquired by e-mail and Brian Hobock sent me a detailed email including a CARFAX. when i arrived for my appointment the truck looked better in person than the pictures online. Brian had the truck parked out front ready for my inspection. He honored the price on my old trade in we previously discussed and there were no unpleasant surprises. i was already pre approved with TVA and the entire purchase process took less than an hour. i got the exact truck i wanted at a fair price and was treated professionally with no hassles. thanks Brian for making my purchase enjoyable.

2
★★★★★

i spent awhile online searching for the exact truck i wanted in a used Silverado. i inquired by e-mail and Brian Hobock sent me a detailed email including a CARFAX. when i arrived for my appointment the truck looked better in person than the pictures online. Brian had the truck parked out front ready for my inspection. He honored the price on my old trade in we previously discussed and there were no unpleasant surprises. i was already pre approved with TVA and the entire purchase process took less than an hour. i got the exact truck i wanted at a fair price and was treated professionally with no hassles. thanks Brian for making my purchase enjoyable.

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I just got a used Silverado and for a change it was fun to by a truck. The salesman was super patient and helped me find the perfect truck. I had been looking for 4 months. I took it to my mechanic and he said it was like new! They did all the work and gave me a good price. I will definately be back!

2
★★★★★

I just got a used Silverado and for a change it was fun to by a truck. The salesman was super patient and helped me find the perfect truck. I had been looking for 4 months. I took it to my mechanic and he said it was like new! They did all the work and gave me a good price. I will definately be back!

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I got a great deal with NO hassle. I had shopped at three other stores and Reeder gave me way more money for my trade and a great price on my Traverse! Chris Archer could not have been nicer. The whole thing was a great experience.

2
★★★★★

I got a great deal with NO hassle. I had shopped at three other stores and Reeder gave me way more money for my trade and a great price on my Traverse! Chris Archer could not have been nicer. The whole thing was a great experience.

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I just brought a new camaro from this dealer and it was the first great car buying expeience I ever had. I found the car I wanted on line and they told me everything before I even came in. When I got there everything was ready and it was exactly like they promised. i signed up and it was all done. They even gave me a little more for my trade then they said on the phone once they saw it. The owner Tom came over a thanked me personally for the busines. Great place

2
★★★★★

I just brought a new camaro from this dealer and it was the first great car buying expeience I ever had. I found the car I wanted on line and they told me everything before I even came in. When I got there everything was ready and it was exactly like they promised. i signed up and it was all done. They even gave me a little more for my trade then they said on the phone once they saw it. The owner Tom came over a thanked me personally for the busines. Great place

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i have bought 4 vehicles from Reeder's and i go back because i am treated like family. i recognize many of the employees in sales and service. they deal in a no pressure sales enviroment which makes me comfortable. i really enjoy my new Equinox. they had a good selection to choose from.

2
★★★★★

i have bought 4 vehicles from Reeder's and i go back because i am treated like family. i recognize many of the employees in sales and service. they deal in a no pressure sales enviroment which makes me comfortable. i really enjoy my new Equinox. they had a good selection to choose from.

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Sales staff was fine, typical dealership. I live out of state and was told they would send the title to my BMV so I could register the car. I called several times about 3 weeks after the purchase to check on the title and wasn't able to get through and did not receive any call backs. I finally got a call back on Jan 26 (a Thursday) to say the title was in the mail to the BMV. My BMV received it late Friday and my temp tags were set to expire on the following Monday. This basically gave me one day, Monday, to get this taken care of. My wife was out of town, so I had to drive with expired tags for a day before she returned. I've never had to wait so long to get the title in the past and wouldn't use this dealership again due to the lack of customer service AFTER the sale.

0
★☆☆☆☆

Sales staff was fine, typical dealership. I live out of state and was told they would send the title to my BMV so I could register the car. I called several times about 3 weeks after the purchase to check on the title and wasn't able to get through and did not receive any call backs. I finally got a call back on Jan 26 (a Thursday) to say the title was in the mail to the BMV. My BMV received it late Friday and my temp tags were set to expire on the following Monday. This basically gave me one day, Monday, to get this taken care of. My wife was out of town, so I had to drive with expired tags for a day before she returned. I've never had to wait so long to get the title in the past and wouldn't use this dealership again due to the lack of customer service AFTER the sale.

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i recently purchased a new equinox from Reeder Chevrolet. i did most of my research online. i contacted Chris Archer in the internet department. Reeder had the exact Equinox i was looking for. Chris was very straightforward and easy to deal with. he gave me a very fair price and there were no hassles when i came in to test drive the vehicle and later when i came in to purchase. everything was as we agreed to and it was actually very pleasant. i would highly recommend this dealership.

2
★★★★★

i recently purchased a new equinox from Reeder Chevrolet. i did most of my research online. i contacted Chris Archer in the internet department. Reeder had the exact Equinox i was looking for. Chris was very straightforward and easy to deal with. he gave me a very fair price and there were no hassles when i came in to test drive the vehicle and later when i came in to purchase. everything was as we agreed to and it was actually very pleasant. i would highly recommend this dealership.

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I WAS A FIRST TIME CAR BUYER WHEN I WENT TO REEDER...THEY LISTENED TO MY NEEDS AND EVEN GOT MY PAYMENT WHERE I NEEDED IT...SINCE BUYING MY HONDA FROM REEDER I HAVE BEEN IN FOR SERVICE SEVERAL TIMES. EVEN THOUGH I DID NOT BUY A CHEVY...THEY ARE STILL VERY COURTEOUS EVERYTIME I COME IN AND ALWAYS HAVE AN OIL FILTER FOR MY HONDA. I WOULD DEFINATELY RECOMMEND REEDER CHEVROLET.

2
★★★★★

I WAS A FIRST TIME CAR BUYER WHEN I WENT TO REEDER...THEY LISTENED TO MY NEEDS AND EVEN GOT MY PAYMENT WHERE I NEEDED IT...SINCE BUYING MY HONDA FROM REEDER I HAVE BEEN IN FOR SERVICE SEVERAL TIMES. EVEN THOUGH I DID NOT BUY A CHEVY...THEY ARE STILL VERY COURTEOUS EVERYTIME I COME IN AND ALWAYS HAVE AN OIL FILTER FOR MY HONDA. I WOULD DEFINATELY RECOMMEND REEDER CHEVROLET.

Pros: Courteous

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I spent two days in the market for a good reliable used car and barely had time for that, Reeder listened to my needs and helped me find a vehicle that fit my budget, they did not have exactly what I was looking for but found a vehicle for me the next day that was perfect. They were the only dealership to call me back out of the three I visited.\r
very good experiance!!!

2
★★★★★

I spent two days in the market for a good reliable used car and barely had time for that, Reeder listened to my needs and helped me find a vehicle that fit my budget, they did not have exactly what I was looking for but found a vehicle for me the next day that was perfect. They were the only dealership to call me back out of the three I visited.\r
very good experiance!!!

Pros: Professional, considerate of my time, and reasonable!!

Cons: none yet

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I'm a small business owner and I didn't have much time to shop or haggle over price. Reeder gave me the opportunity to do my purchase online. They gave me the best price and financing the first time! My paperwork and truck was waiting on me on the delivery date and I was in and out in no time at all. Best purchase experience ever. Way to go Reeder!!!

2
★★★★★

I'm a small business owner and I didn't have much time to shop or haggle over price. Reeder gave me the opportunity to do my purchase online. They gave me the best price and financing the first time! My paperwork and truck was waiting on me on the delivery date and I was in and out in no time at all. Best purchase experience ever. Way to go Reeder!!!

Pros: excellent customer service

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We purchased a 2008 Cobalt in February of 2009, it took them 6 months, if not longer to send the GM certification to HQ for the extended factory warranty. In additional to that, we've had to fight for almost every warranty repair that we've had to make and there have been quite a few.

Most recently we discovered that there was underbody structural damaged to the trunk pan. The car was in a rear end collision prior to us purchasing it, but according to the dealer it was ""fixed"". That was a complete lie. We confronted the dealership and they said it was ""fresh"" damaged even though I haven't hit a single thing since owning the vehicle. They were unwilling to work with us in attempting to fix the car, which I was unable to drive since according to the body shop and insurance it was unsafe to drive.

I filed several complaints about the dealership and the one from the BBB was the first to respond, the dealer completely lied in their response. I ending up getting the car fixed, but only after paying for it out of pocket. NEVER BUY A CAR FROM REEDER!

0
★☆☆☆☆

We purchased a 2008 Cobalt in February of 2009, it took them 6 months, if not longer to send the GM certification to HQ for the extended factory warranty. In additional to that, we've had to fight for almost every warranty repair that we've had to make and there have been quite a few.

Most recently we discovered that there was underbody structural damaged to the trunk pan. The car was in a rear end collision prior to us purchasing it, but according to the dealer it was ""fixed"". That was a complete lie. We confronted the dealership and they said it was ""fresh"" damaged even though I haven't hit a single thing since owning the vehicle. They were unwilling to work with us in attempting to fix the car, which I was unable to drive since according to the body shop and insurance it was unsafe to drive.

I filed several complaints about the dealership and the one from the BBB was the first to respond, the dealer completely lied in their response. I ending up getting the car fixed, but only after paying for it out of pocket. NEVER BUY A CAR FROM REEDER!

Pros: None

Cons: Crooks and Liars

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Staff was helpful and polite. They fixed my wife's car, but when they finished they realized the paint didn't exactly match (i didn't catch it). repainted it without charge. Took them 17 days to fix a headlight, fender and bumper. But it looks great. ALSO saved me $700 when they caught a mistake my insurance co. made on my pickup truck. Good guys. Good work. Be patient.

2
★★★★☆

Staff was helpful and polite. They fixed my wife's car, but when they finished they realized the paint didn't exactly match (i didn't catch it). repainted it without charge. Took them 17 days to fix a headlight, fender and bumper. But it looks great. ALSO saved me $700 when they caught a mistake my insurance co. made on my pickup truck. Good guys. Good work. Be patient.

Pros: Great work, perfect fix or no fix.

Cons: SLOOOOOOWWWWWW!!!!!!

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I just want to pass along my experience with Reeder Chevrolet. We bought a used van from them 18 months ago and we have had problems ever since we bought it. First of all they made us promises for things they never followed through on. We were supposed to get a fold down seat and we had to waste many hours bothering them for it and have STILL never recieved it. \r
The latest is that we purchased an extended warranty and they do not want to honor it. We have had to contact an attorney, who says we would definetly have a case. Finally, after much grief and phone calls by us, they did replcae the problem.\r
But, I will never, ever deal with these people again. I will never recommend them to anyone either. I will do my best to tell everyone I can how horrible their customer service is and how they DO NOT follow through on their promises!!

0
★☆☆☆☆

I just want to pass along my experience with Reeder Chevrolet. We bought a used van from them 18 months ago and we have had problems ever since we bought it. First of all they made us promises for things they never followed through on. We were supposed to get a fold down seat and we had to waste many hours bothering them for it and have STILL never recieved it. \r
The latest is that we purchased an extended warranty and they do not want to honor it. We have had to contact an attorney, who says we would definetly have a case. Finally, after much grief and phone calls by us, they did replcae the problem.\r
But, I will never, ever deal with these people again. I will never recommend them to anyone either. I will do my best to tell everyone I can how horrible their customer service is and how they DO NOT follow through on their promises!!

Cons: everything

Message from Reeder Chevrolet

Reeder Chevrolet of Knoxville

Established in 1912, Reeder Chevrolet is the oldest Knoxville Chevrolet dealer in the area. Our outstanding performance in sales and service has earned us the prestigious "Mark of Excellence" award from GM. We are committed to providing you with a great automotive experience whether you're looking for a Johnson City Chevrolet, Maryville, TN Chevrolet, Morristown Chevrolet dealer, Oak Ridge Chevrolet dealer or a Lenoir City Chevrolet dealer.

More about Reeder Chevrolet

  • Camaro - You'll be hard pressed to find a larger collection of the Chevrolet Camaro than our dealership in Knoxville.
  • Tahoe - And Families will appreciate our reasonable rates on the Tahoe.
  • Silverado - Finally, Truck lovers will be amazed by our extensive line of Silverado trucks as well as used trucks.

 

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