Honda Of Kingston

★★★★☆
  • 738 E Chester St

    Kingston, NY 12401

    Map & Directions
  • 877-834-3333

About Honda Of Kingston

Hours
Mon-Thu 9am-8pm, Fri 9am-6pm, Sat 9am-5pm
4.4286 7
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I bought my first Honda from Honda of Kingston (HoK) in 1988. That car was retired last year with more than 400K miles on it. HoK performed most service on it for the first 380K miles or so. On the rare occasion when something was wrong

3
★★★★★

I bought my first Honda from Honda of Kingston (HoK) in 1988. That car was retired last year with more than 400K miles on it. HoK performed most service on it for the first 380K miles or so. On the rare occasion when something was wrong

.

bought a used ridgeline in june. within 1 week the radiator went and the engine was knocking. dealer refuses to fix engine knock. i returned it 3 times w/o success. \r
\r
Now i find out the vehicle was traded in with engine issues and was

3
★★★★★

bought a used ridgeline in june. within 1 week the radiator went and the engine was knocking. dealer refuses to fix engine knock. i returned it 3 times w/o success. \r
\r
Now i find out the vehicle was traded in with engine issues and was

.

I was ripped off by Honda of Kingston on one occasion and almost on a second! They repaired my air conditioner and then the car (otherwise fine) stalled in the middle of an intersection. "Squirrels" were blamed for eating my car wires and

3
★★★★★

I was ripped off by Honda of Kingston on one occasion and almost on a second! They repaired my air conditioner and then the car (otherwise fine) stalled in the middle of an intersection. "Squirrels" were blamed for eating my car wires and

.

Please be careful with these people.

I was completely lied to about the pre-owned inventory, (told me all 21 cars that i saw online were "just sold" until i agreed that i might have to pay more they magically appeared"

They said the Fit had worse gas mileage than the civic....that is a risky lie, all i had to do was check.

They decide what car they can make the most money off you and do anything and everything to get you in it.

I will never go there again

I did not buy from them

1
★☆☆☆☆

Please be careful with these people.

I was completely lied to about the pre-owned inventory, (told me all 21 cars that i saw online were "just sold" until i agreed that i might have to pay more they magically appeared"

They said the Fit had worse gas mileage than the civic....that is a risky lie, all i had to do was check.

They decide what car they can make the most money off you and do anything and everything to get you in it.

I will never go there again

I did not buy from them

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Business Response:

Honda of Kingston has been proudly serving the area for decades. Since the day our doors opened, we have taken customer service very seriously, and our concern for delivering 100% satisfaction has never wavered. The comments youβ??ve made in this review are alarming because they do not represent at all what one should expect when visiting Honda of Kingston. Please call or email me at your earliest convenience to discuss your visit to the store in more detail. Sincerely, Jeremy A. Abramson General Manager JeremyAbramson@aol.com (888) 430-4134
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The sales force at Honda of Kingston is always helpful, never leaving me standing, wanting service. The sales guys are very busy, especially Saturdays (so try to avoid Saturdays), but that is a sign of known good sales service when

3
★★★★★

The sales force at Honda of Kingston is always helpful, never leaving me standing, wanting service. The sales guys are very busy, especially Saturdays (so try to avoid Saturdays), but that is a sign of known good sales service when

.

The beginning of my process was like many others I had during my new car search. I would build a car at a company's website and submit my email address for communication. I built a car online through Honda's website and I submitted my information to my local Honda dealerships.

I bantered back and forth through email for several days on prices, features, accessories, etc. with several dealerships. Pretty standard, easy-going stuff. I printed up the emails from each dealerships and stopped in to say "hello" and get a "feel" for the people at each dealership and to let them know of my communication with their "internet" staff. Again, pretty standard stuff this day in age.

Some visits were okay, some were swell, some where not.

Honda of Kingston was "not" a good visit.

I went to the Kingston dealership and they tried the old bait-and-switch technique with me once I was there. They switched the price to a higher price. The salesman mentioned to me that I was still "getting a good deal and it's the best the sales manager can do."

Whatever. I still gave them another shot because the online price via email was, according to the salesman, a "typo." Fine, I understand mistakes happen. I'm okay with that. But something felt fishy. The situation didn't sit well with me and I left feeling a bit leery of what had transpired. I turned a blind eye in hopes of a getting a good deal.

After several email/face-to-face discussions with multiple dealerships, I decided to go with another dealership that was upfront, honest, professional, and just downright awesome from the beginning.

And yes, I ended up buying my Honda at the "awesome" dealership.

If I'm going to invest $25,000-$30,000 in a vehicle, it's going to be with someone I trust

Anyways, the salesman at Kingston had called me and asked me to keep him in the loop in regards to my new car purchase, whether it was a Honda or another vehicle. I had mentioned to him that I was considering other cars as well, like a Maxima (but that's another story).

Like I did with each Honda dealerships I dealt with, I spoke with each salesmen that had helped me. I thanked each person for their time and effort and told them that I appreciated their hard work, but that I ultimately decided to go elsewhere and purchase my vehicle. Each salesman stated "good luck" with the new car and welcome to the "Honda family." Most expressed themselves cordially and then, as expected, plugged their dealership for other services that I may need in the future.

Then, I called Honda of Kingston, I should have known better.

Again, out of common courtesy, I called back the Kingston Honda salesman to let him that I decided to go in another direction. I thanked him for his time and effort and told him that I appreciated his hard work, but that I ultimately decided to go elsewhere.

Like I had should have known with this dealership from the beginning, he was unprofessional, rude, and just downright nasty with me. He had a few choice words for me that I will not leave in this review and proceeded to hang on me.

End of discussion.

Well done Honda of Kingston, well done. If this salesman is the reflection of your dealership, then I feel nothing but pity for you. And to think, nearly 50% of a dealership's income comes from the services they provide after you buy the car. I was considering bringing my car there for any work that needed to be done. Not anymore!

Whatever you do, go to another dealership for your new Honda ... go south of Kingston Honda, go north of Kingston Honda ... drive an hour or two away if need be ... but don't go Kingston Honda.

Again, if you're going to invest $25,000-$30,000 in a vehicle, it needs to be with someone you trust and feel comfortable with, which Honda of Kingston was neither.

Take care of your family and go to a real dealership and give them your hard earned money instead of these clowns!

Trust me! You'll thank me later!

0
★☆☆☆☆

The beginning of my process was like many others I had during my new car search. I would build a car at a company's website and submit my email address for communication. I built a car online through Honda's website and I submitted my information to my local Honda dealerships.

I bantered back and forth through email for several days on prices, features, accessories, etc. with several dealerships. Pretty standard, easy-going stuff. I printed up the emails from each dealerships and stopped in to say "hello" and get a "feel" for the people at each dealership and to let them know of my communication with their "internet" staff. Again, pretty standard stuff this day in age.

Some visits were okay, some were swell, some where not.

Honda of Kingston was "not" a good visit.

I went to the Kingston dealership and they tried the old bait-and-switch technique with me once I was there. They switched the price to a higher price. The salesman mentioned to me that I was still "getting a good deal and it's the best the sales manager can do."

Whatever. I still gave them another shot because the online price via email was, according to the salesman, a "typo." Fine, I understand mistakes happen. I'm okay with that. But something felt fishy. The situation didn't sit well with me and I left feeling a bit leery of what had transpired. I turned a blind eye in hopes of a getting a good deal.

After several email/face-to-face discussions with multiple dealerships, I decided to go with another dealership that was upfront, honest, professional, and just downright awesome from the beginning.

And yes, I ended up buying my Honda at the "awesome" dealership.

If I'm going to invest $25,000-$30,000 in a vehicle, it's going to be with someone I trust

Anyways, the salesman at Kingston had called me and asked me to keep him in the loop in regards to my new car purchase, whether it was a Honda or another vehicle. I had mentioned to him that I was considering other cars as well, like a Maxima (but that's another story).

Like I did with each Honda dealerships I dealt with, I spoke with each salesmen that had helped me. I thanked each person for their time and effort and told them that I appreciated their hard work, but that I ultimately decided to go elsewhere and purchase my vehicle. Each salesman stated "good luck" with the new car and welcome to the "Honda family." Most expressed themselves cordially and then, as expected, plugged their dealership for other services that I may need in the future.

Then, I called Honda of Kingston, I should have known better.

Again, out of common courtesy, I called back the Kingston Honda salesman to let him that I decided to go in another direction. I thanked him for his time and effort and told him that I appreciated his hard work, but that I ultimately decided to go elsewhere.

Like I had should have known with this dealership from the beginning, he was unprofessional, rude, and just downright nasty with me. He had a few choice words for me that I will not leave in this review and proceeded to hang on me.

End of discussion.

Well done Honda of Kingston, well done. If this salesman is the reflection of your dealership, then I feel nothing but pity for you. And to think, nearly 50% of a dealership's income comes from the services they provide after you buy the car. I was considering bringing my car there for any work that needed to be done. Not anymore!

Whatever you do, go to another dealership for your new Honda ... go south of Kingston Honda, go north of Kingston Honda ... drive an hour or two away if need be ... but don't go Kingston Honda.

Again, if you're going to invest $25,000-$30,000 in a vehicle, it needs to be with someone you trust and feel comfortable with, which Honda of Kingston was neither.

Take care of your family and go to a real dealership and give them your hard earned money instead of these clowns!

Trust me! You'll thank me later!

Pros: Nothing

Cons: Everything

.

Honda of Kingston has always taken care of our service needs. They are friendly, reliable, and actually do what they say they will do and have the car ready when they say it will be ready.

We've been very happy there.

5
★★★★★

Honda of Kingston has always taken care of our service needs. They are friendly, reliable, and actually do what they say they will do and have the car ready when they say it will be ready.

We've been very happy there.

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Business Response:

Thank you for taking the time to write about your experience with us! At Honda of Kingston, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Jeremy A. Abramson General Manager JeremyAbramson@aol.com (888) 430-4134
 

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