Citi Fitness

★☆☆☆☆
  • 242 E 14th St

    New York, NY 10003

    Map & Directions
  • 212-598-9800

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The cardio situation is atrocious. At least 6-8 of the machines have something on them that is broken and there aren't that many to begin with. And there are only about 30 machines.....so you do the math. That's about 20-25% broken at any given time.

Two ellipticals are outright broken, another has buttons that don't work so you only workout on level one, TWO MORE also have TVs that don't work, an additional bike has a non-working TV, one of the hydro row machiens leaks, and two of the stair machines are unusable to work out on cause they don't work.

And, oh yea, for three months straight all 38 channels had the same thing on.....they kept saying "oh DirectTV has to fix it on their end." For three months??!?

On top of that, management and staff have been notified about these problems multiple times and no response is ever given other than "oh thanks, we're fixing that." It never gets fixed. I emailed the "manager" three times and got absolutely no response. Not even an "I got your email" letter!!!!!

On top of that usually at least one weight machine on any given day is broken. Most times more than one.

If that weren't enough, now that it's summer the AC drips all over the machines on the floor and the lat machine is usually out or you have to workout next to a bucket of nasty brown water.

The only reason I give one star is because a half star isn't available. I'd give it a half star, b/c the price is indeed cheap and the free weights are fine. But free weights are like boiling pasta....you can't screw those up.

Oh, and when we were given extension for a few months to cover us before a move, by Nicholas.....red hair, you can't miss him.....lied to us about the cancellation fees. He swore there were no cancellation fees since we were members for a year.

Shawn in the front office really could care less about you or any problem you have when you call up.

Stay away from this place unless you WANT to go somewhere where management doesn't give a hoot about clients, staff lies, and the machines are broken constantly.

0
★☆☆☆☆

The cardio situation is atrocious. At least 6-8 of the machines have something on them that is broken and there aren't that many to begin with. And there are only about 30 machines.....so you do the math. That's about 20-25% broken at any given time.

Two ellipticals are outright broken, another has buttons that don't work so you only workout on level one, TWO MORE also have TVs that don't work, an additional bike has a non-working TV, one of the hydro row machiens leaks, and two of the stair machines are unusable to work out on cause they don't work.

And, oh yea, for three months straight all 38 channels had the same thing on.....they kept saying "oh DirectTV has to fix it on their end." For three months??!?

On top of that, management and staff have been notified about these problems multiple times and no response is ever given other than "oh thanks, we're fixing that." It never gets fixed. I emailed the "manager" three times and got absolutely no response. Not even an "I got your email" letter!!!!!

On top of that usually at least one weight machine on any given day is broken. Most times more than one.

If that weren't enough, now that it's summer the AC drips all over the machines on the floor and the lat machine is usually out or you have to workout next to a bucket of nasty brown water.

The only reason I give one star is because a half star isn't available. I'd give it a half star, b/c the price is indeed cheap and the free weights are fine. But free weights are like boiling pasta....you can't screw those up.

Oh, and when we were given extension for a few months to cover us before a move, by Nicholas.....red hair, you can't miss him.....lied to us about the cancellation fees. He swore there were no cancellation fees since we were members for a year.

Shawn in the front office really could care less about you or any problem you have when you call up.

Stay away from this place unless you WANT to go somewhere where management doesn't give a hoot about clients, staff lies, and the machines are broken constantly.

Pros: They have machines and weights..the minimum

Cons: Poor quality. Staff lies about fees. Little or no service

 

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