Town Fair Tire

★☆☆☆☆
  • 2012 Revere Beach Pkwy

    Everett, MA 02149

    Map & Directions
  • 617-394-9192

About Town Fair Tire

Hours
Mon. 8am - 7pm;Tue. - Fri. 8am - 6pm;Sat. 8am - 4pm;Sun. CLOSED

Automotive

Automotive
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1.0 4
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Wheels and tires aren't cheap, especially in this economy, which is why when I managed to save enough money for the much needed combo I was excited to have the chance to make my car look good. I arrive at 10:45am, the time at which I made my appointment. I wake up excited and arrive on time. There's a line that takes 20 minutes, no biggie. I finally get to the front where i'm not evem verbally greeted, much less spoken a single solitary word by an obvious stoner named William. Dude looks as though he just ripped a huge bowl. So I take the initiative and say im here to have tires and wheels installed. He says nothing and looks at my paperwork, prints some papers, still nothing, and walks off. Im left standing there for what seems like 10 minutes before someone else comes up and says "key." Thats it."key." The only word anyone here has muttered to me. It is now 1230 and im still sitting here and no one's said crap to me. In fact my car hasnt even been moved yet. If i hadnt already paid for the package or invested the time i have already id get up and leave. TFT might uave the best prices and guarantees but their laxk or customer service ALL TOGETHER makes this a place to avoid. This needs to be corrected. I just paid near $1000 to be treated like crap.

1
★☆☆☆☆

Wheels and tires aren't cheap, especially in this economy, which is why when I managed to save enough money for the much needed combo I was excited to have the chance to make my car look good. I arrive at 10:45am, the time at which I made my appointment. I wake up excited and arrive on time. There's a line that takes 20 minutes, no biggie. I finally get to the front where i'm not evem verbally greeted, much less spoken a single solitary word by an obvious stoner named William. Dude looks as though he just ripped a huge bowl. So I take the initiative and say im here to have tires and wheels installed. He says nothing and looks at my paperwork, prints some papers, still nothing, and walks off. Im left standing there for what seems like 10 minutes before someone else comes up and says "key." Thats it."key." The only word anyone here has muttered to me. It is now 1230 and im still sitting here and no one's said crap to me. In fact my car hasnt even been moved yet. If i hadnt already paid for the package or invested the time i have already id get up and leave. TFT might uave the best prices and guarantees but their laxk or customer service ALL TOGETHER makes this a place to avoid. This needs to be corrected. I just paid near $1000 to be treated like crap.

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I ordered one tire from Town Fair Tire on a Saturday, was promised that it would be delivered by Monday by 11am. I called TFT on Monday morning to confirm that the tire had arrived, I was told it had not. The manager on duty was the same one who took my order on Saturday, he didn't even bother to call me that morning to tell me the tire did not come in. When I called, he told me he would "call around to find the same tire for me and call me back in 15 minutes." He never called back! Not only did the tire not arrive, but no one even cared enough to fix the situation. Go to another place-there is a total lack of customer service at TFT.

1
★☆☆☆☆

I ordered one tire from Town Fair Tire on a Saturday, was promised that it would be delivered by Monday by 11am. I called TFT on Monday morning to confirm that the tire had arrived, I was told it had not. The manager on duty was the same one who took my order on Saturday, he didn't even bother to call me that morning to tell me the tire did not come in. When I called, he told me he would "call around to find the same tire for me and call me back in 15 minutes." He never called back! Not only did the tire not arrive, but no one even cared enough to fix the situation. Go to another place-there is a total lack of customer service at TFT.

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today i went to town fair tire and got the worst experience ever in my life first of all i bought 4 band new tire and had them mount them . everything was fine and dandy till i get my car back and i see that my low tire singal was on so ti went back in and pete the store manager told me thats normal u need to drive on the highway for 20 minutes it will reset it self. i said ok i start to drive with my 2 month old son and wife in the car towards the high way 5 minutes down the road thank god we didnt make it to the high way the car starts to shack so i looked out my window and see that i was riding on the rim the tire came right off. if that wasnt bad enough pete decided to be rude on the phone even hung-up on me when i was explaining how upset i was. i will never go there again unless somebody does something about the bad service there

1
★☆☆☆☆

today i went to town fair tire and got the worst experience ever in my life first of all i bought 4 band new tire and had them mount them . everything was fine and dandy till i get my car back and i see that my low tire singal was on so ti went back in and pete the store manager told me thats normal u need to drive on the highway for 20 minutes it will reset it self. i said ok i start to drive with my 2 month old son and wife in the car towards the high way 5 minutes down the road thank god we didnt make it to the high way the car starts to shack so i looked out my window and see that i was riding on the rim the tire came right off. if that wasnt bad enough pete decided to be rude on the phone even hung-up on me when i was explaining how upset i was. i will never go there again unless somebody does something about the bad service there

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Business Response:

Dear Orlando, I sincerely apologize for your poor experience at our store in Everett. The associate's behavior was unacceptable to say the least and I will be sure to address this with him at the store. Safety has always been our top priority and the associate should have done all he could to help rectify the issue. I would like to discuss this issue with you further so I can properly address this in the store and as well as see what i can do to better rectify this issue with you. Please contact me at your convenience at 1-800-972-2245 Ext. 213. I look forward to speaking with you and working with you on this matter. Sincerely, Rich A. TFT Customer Service
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The worst service I ever got from the auto shop. I went over there to get four new tires for my car. I was told by the sales department that it?s going to take 2 hours tops to putt new tires on my car, and I should wait. After four patiently waiting hours I asked, where is my car and how much longer I have to wait?? With out any gilt they said, ?your car is next?. An hour later I finally got my car back with out any apologies. Five hours for tires replacement is wait to long.

0
★☆☆☆☆

The worst service I ever got from the auto shop. I went over there to get four new tires for my car. I was told by the sales department that it?s going to take 2 hours tops to putt new tires on my car, and I should wait. After four patiently waiting hours I asked, where is my car and how much longer I have to wait?? With out any gilt they said, ?your car is next?. An hour later I finally got my car back with out any apologies. Five hours for tires replacement is wait to long.

 

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