Petco

★★☆☆☆
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  • 377 W Jackson St 11

    Cookeville, TN 38501

    Map & Directions
  • 931-526-8991

Pets & Animals

Pets & Animals
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Petco grooms my dog every month and so far they have done a wonderful job. They are nice when I drop him off and the customer service has been top notch. I appreciate the service.

4
★★★★☆

Petco grooms my dog every month and so far they have done a wonderful job. They are nice when I drop him off and the customer service has been top notch. I appreciate the service.

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I am the mommy of a solid white Schnauzer that I recently adopted from the Cookeville Animal Shelter and was considering Petco's grooming service for her, but after reading all the comments from customers AND the rude, disrespectful mouth and lack of professionalism and maturity from the employees (Jennifer in particular!), quite frankly, you ALL scare me and in no way would I feel comfortable leaving my baby in the hands of such people... she's been through enough!!! I also have a large goldfish aquarium in my home and with each Petco trip I've always dropped a minimum of $100 for fish, supplies and now doggie toys and such, but now I will NEVER be returning to shop there. Since I live in Smithville I can just as easily drive to Murfreesboro to Petsmart or another pet store for the supplies and services we need. I just hope if the Petco bosses are reading these remarks they're very ashamed of such employee conduct and the fact they are costing business should call for some major restructuring of their hiring practices along with a reevaluation of the people they've already got on their payroll!

1
★☆☆☆☆

I am the mommy of a solid white Schnauzer that I recently adopted from the Cookeville Animal Shelter and was considering Petco's grooming service for her, but after reading all the comments from customers AND the rude, disrespectful mouth and lack of professionalism and maturity from the employees (Jennifer in particular!), quite frankly, you ALL scare me and in no way would I feel comfortable leaving my baby in the hands of such people... she's been through enough!!! I also have a large goldfish aquarium in my home and with each Petco trip I've always dropped a minimum of $100 for fish, supplies and now doggie toys and such, but now I will NEVER be returning to shop there. Since I live in Smithville I can just as easily drive to Murfreesboro to Petsmart or another pet store for the supplies and services we need. I just hope if the Petco bosses are reading these remarks they're very ashamed of such employee conduct and the fact they are costing business should call for some major restructuring of their hiring practices along with a reevaluation of the people they've already got on their payroll!

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My expierences with the grooming salon have been similar. My animals look great. I did find a tick in my dogs ear the last time afterwards, which meant it was there on the way in, even with advantage flea/tick medication. Seeing employees outside smoking then just sitting around talking to be a turnoff especially when I've waited all day.

2
★★☆☆☆

My expierences with the grooming salon have been similar. My animals look great. I did find a tick in my dogs ear the last time afterwards, which meant it was there on the way in, even with advantage flea/tick medication. Seeing employees outside smoking then just sitting around talking to be a turnoff especially when I've waited all day.

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Jennifer, Mind your own business. No one said my dogs live outside. They live inside and are well taken care of. Both bathed and groomed. This probelm with their hair happened in a short span when I was deathly ill and unable to take care of them. IF my dogs were indeed neglected or abused, THEY SHOULD HAVE REPORTED IT AND NOT TAKEN MY MONEY. now SHUT UP!

1
★☆☆☆☆

Jennifer, Mind your own business. No one said my dogs live outside. They live inside and are well taken care of. Both bathed and groomed. This probelm with their hair happened in a short span when I was deathly ill and unable to take care of them. IF my dogs were indeed neglected or abused, THEY SHOULD HAVE REPORTED IT AND NOT TAKEN MY MONEY. now SHUT UP!

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Petco and the Petco Grooming Salon do an excellent job with the dogs and cats in their care. We have used them on several occassions for our personal pets, as well as foster pets. The staff is courteous and helpful, and truly care about the animals in their care. I cannot express in words how wonderful this team truly is. For the negative reviews above, yes, it does take some time depending on their schedules. And for the ones with the Shih Tzu's that live outdoors - leaving long haired dogs through the winter months to live outdoors and get matted is neglect. Part of this breed's care REQUIRES grooming...most people do not understand that matted fur can cause SERIOUS infection!!! I would have reported you for neglect if it were me.

5
★★★★★

Petco and the Petco Grooming Salon do an excellent job with the dogs and cats in their care. We have used them on several occassions for our personal pets, as well as foster pets. The staff is courteous and helpful, and truly care about the animals in their care. I cannot express in words how wonderful this team truly is. For the negative reviews above, yes, it does take some time depending on their schedules. And for the ones with the Shih Tzu's that live outdoors - leaving long haired dogs through the winter months to live outdoors and get matted is neglect. Part of this breed's care REQUIRES grooming...most people do not understand that matted fur can cause SERIOUS infection!!! I would have reported you for neglect if it were me.

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I have two young male shih tuzs that live on a farm, they love to play in the cow pastures. For years having been taking many dogs to PetCo I WAS always well pleased, but this last trip was my LAST trip!!!!! I phoned ahead to schedule appt, told them the dogs condition from the winter and their farming activities, the day of the appt, phoned to remind them of the mess they were in and needed extra time, was that okay. YES, no Problem was their reply we completely understand. I paid extra- $160.00 total for two and a 24.00 tip, before I left TWO employees comment on thier horriblel condition when they arrived and one even suggested I be reported for abuse. NONE of this was necessary, the boys are well taken care of, long hair, winter weather and cow manure does not mix well. They were warned and questioned about this circumstance BEFORE I left them. I WILL NEVER RETURN FOR ANY SERVICE OR PRODUCT.......

1
★☆☆☆☆

I have two young male shih tuzs that live on a farm, they love to play in the cow pastures. For years having been taking many dogs to PetCo I WAS always well pleased, but this last trip was my LAST trip!!!!! I phoned ahead to schedule appt, told them the dogs condition from the winter and their farming activities, the day of the appt, phoned to remind them of the mess they were in and needed extra time, was that okay. YES, no Problem was their reply we completely understand. I paid extra- $160.00 total for two and a 24.00 tip, before I left TWO employees comment on thier horriblel condition when they arrived and one even suggested I be reported for abuse. NONE of this was necessary, the boys are well taken care of, long hair, winter weather and cow manure does not mix well. They were warned and questioned about this circumstance BEFORE I left them. I WILL NEVER RETURN FOR ANY SERVICE OR PRODUCT.......

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It took them 5 hours to groom my dog. I was pleased with the cut but I do believe they should change the way they do business. I live out of town and 5 hours was a long wait for my dog to be groomed. I understand they start other dogs and take breaks, etc. while they are grooming your dog.

2
★★☆☆☆

It took them 5 hours to groom my dog. I was pleased with the cut but I do believe they should change the way they do business. I live out of town and 5 hours was a long wait for my dog to be groomed. I understand they start other dogs and take breaks, etc. while they are grooming your dog.

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I took my dog in to be groomed, I scheduled an appointment for first thing in the morning and was told my dog would be finished at a certain time and when I came back to pick my dog up he was not near ready. To me that is just terriable business for a franchise to conduct.

1
★☆☆☆☆

I took my dog in to be groomed, I scheduled an appointment for first thing in the morning and was told my dog would be finished at a certain time and when I came back to pick my dog up he was not near ready. To me that is just terriable business for a franchise to conduct.

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