Planet Bike

★★★☆☆
  • 1177 State Route 18

    East Brunswick, NJ 08816

    Map & Directions
  • 732-651-8080

Sports & Recreation

Sports & Recreation
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Planet Bike's owner and the bike shop overall has terrible customer service.

I had purchased a bike there years ago, and needed a warranty repair. My bike sat at the shop for weeks, and the owner ignored my calls.

I took the bike back and had Cycles 54 in Wall Twp help me. They were great to deal with and helped me even though I had never purchased anything there prior to.

1
★☆☆☆☆

Planet Bike's owner and the bike shop overall has terrible customer service.

I had purchased a bike there years ago, and needed a warranty repair. My bike sat at the shop for weeks, and the owner ignored my calls.

I took the bike back and had Cycles 54 in Wall Twp help me. They were great to deal with and helped me even though I had never purchased anything there prior to.

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.

My bike is prone to breaking down, so I have been in and out of this store all year. With that said, let me tell you that there really is nowhere else that can outdo what the people at Planet Bike can do.

The biggest problem with my bike is that tiny little things always break down. Whether it's my gears or my wheels, I've always brought it in to be fixed.

The best part is that unlike bigger stores, they'll tell you what's wrong and what you can do to fix it without telling you to pay up first. Their advice is free! When was the last time you went to get your bike fixed and they TELL you how to do it?

If your bike is beyond your personal abilities, then their staff will take it in and usually fix it within the hour. Many times, I drop off my bike, go to the supermarket, and then come back to pick it up. It's extremely convenient and it comes at very little cost! A typical repair (tires, gears, pedals) will run me around 20 dollars a trip.

4
★★★★☆

My bike is prone to breaking down, so I have been in and out of this store all year. With that said, let me tell you that there really is nowhere else that can outdo what the people at Planet Bike can do.

The biggest problem with my bike is that tiny little things always break down. Whether it's my gears or my wheels, I've always brought it in to be fixed.

The best part is that unlike bigger stores, they'll tell you what's wrong and what you can do to fix it without telling you to pay up first. Their advice is free! When was the last time you went to get your bike fixed and they TELL you how to do it?

If your bike is beyond your personal abilities, then their staff will take it in and usually fix it within the hour. Many times, I drop off my bike, go to the supermarket, and then come back to pick it up. It's extremely convenient and it comes at very little cost! A typical repair (tires, gears, pedals) will run me around 20 dollars a trip.

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