Hancock TV & Appliance

★☆☆☆☆
  • 115 Franklin St

    Quincy, MA 02169

    Map & Directions
  • 617-472-1710

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Worst experience I EVER had. It all started at the very beginning. I had to waited 45 minutes to buy my appliances (washer, dryer, frig). We were having a house built and wanted high end products. At delivery, they broke a hole in the wall. 6 months later, refrigerator broke (cabinet). Probably a stress crack from the man handling it went through (very rough). I fought for a new frig which was a step down model because they said it was based on depreciation of the orginal frig. This replacement frig came with a dent and a broken water dispenser. They tried their best to fix it, but still not functioning properly. They knocked off $50 for the end. How nice. 6 months later, our $1200 washer broke. Warranty just expired. Parts and labor was another $400. Service repairman (precision appliance, excellent, by the way), said it was the computer, probably caused by jostling during transportation. NEVER use Hancock TV and Appliance. VERY rude, and service, quality is horrendous!

1
★☆☆☆☆

Worst experience I EVER had. It all started at the very beginning. I had to waited 45 minutes to buy my appliances (washer, dryer, frig). We were having a house built and wanted high end products. At delivery, they broke a hole in the wall. 6 months later, refrigerator broke (cabinet). Probably a stress crack from the man handling it went through (very rough). I fought for a new frig which was a step down model because they said it was based on depreciation of the orginal frig. This replacement frig came with a dent and a broken water dispenser. They tried their best to fix it, but still not functioning properly. They knocked off $50 for the end. How nice. 6 months later, our $1200 washer broke. Warranty just expired. Parts and labor was another $400. Service repairman (precision appliance, excellent, by the way), said it was the computer, probably caused by jostling during transportation. NEVER use Hancock TV and Appliance. VERY rude, and service, quality is horrendous!

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