Liner Tire

★☆☆☆☆
  • 144 Boylston St

    Brookline, MA 02445

    Map & Directions
  • 617-277-2255

Automotive

Automotive
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Beware of these guys.....very unprofessional and careless in their work. First time I went to them to mount four tires on a high end Mercedes AMG, i had to return the next day because they neglected to add a standard sealant that would prevent the tires from deflating. The third time I went was much worse...

One friday I got a flat tire. I purchased a replacement online, to be delivered to Liner Tire the following day at an $80 overnight delivery surcharge. I called Liner Tire immediately after ordering because I am a very precise person and I like everything to be well planned out. I tell them the tire would arrive at noon the next day, and ask if i could come by between 12 and 2pm...they said sure, no problem. The next day I call at 12:15 only to find that they are closed. Their website says they are open till 3pm on Saturdays, a sign on their door says 1pm, but apparently they closed at noon. I was furious for not being told about this, because now my $400 tire was locked in their garage until Monday. On Monday, I go to their shop and speak with the owner, explaining that based on the false information one of their employees provided me (by saying it was fine to come between 12 and 2pm), I had essentially paid an $80 overnight fee for nothing. I asked to be reimbursed for this cost because it was their mistake which made the $80 pointless. He straight up told me that because I had never bought tires from him, he really didn't care that I had spent the $80 and that it was not his problem. I told him that it was his problem because his employee had misled me. I was very civil even in protesting his remarks, but it was exceedingly clear that the man couldn't care less about the frustration he had caused me. There was no apology at all, in fact he outright told me I could go to x, y, z competitors for all he cared--this in response to me saying I'd have no problem purchasing my $1600 set of tires from them each year if they would only demonstrate fair customer servicel by correcting the issue they created. It was clear to me that that they really do not care about their customers. I changed to Sullivan Tires over on Comm Ave....those guys are amazing.....very skilled and a much wider selection of tires. There is a reason that despite being "Massachusett's oldest tire dealer (1910)", Liner Tire still has only one small location. Avoid these guys at all costs and save yourself a very poor customer experience.

1
★☆☆☆☆

Beware of these guys.....very unprofessional and careless in their work. First time I went to them to mount four tires on a high end Mercedes AMG, i had to return the next day because they neglected to add a standard sealant that would prevent the tires from deflating. The third time I went was much worse...

One friday I got a flat tire. I purchased a replacement online, to be delivered to Liner Tire the following day at an $80 overnight delivery surcharge. I called Liner Tire immediately after ordering because I am a very precise person and I like everything to be well planned out. I tell them the tire would arrive at noon the next day, and ask if i could come by between 12 and 2pm...they said sure, no problem. The next day I call at 12:15 only to find that they are closed. Their website says they are open till 3pm on Saturdays, a sign on their door says 1pm, but apparently they closed at noon. I was furious for not being told about this, because now my $400 tire was locked in their garage until Monday. On Monday, I go to their shop and speak with the owner, explaining that based on the false information one of their employees provided me (by saying it was fine to come between 12 and 2pm), I had essentially paid an $80 overnight fee for nothing. I asked to be reimbursed for this cost because it was their mistake which made the $80 pointless. He straight up told me that because I had never bought tires from him, he really didn't care that I had spent the $80 and that it was not his problem. I told him that it was his problem because his employee had misled me. I was very civil even in protesting his remarks, but it was exceedingly clear that the man couldn't care less about the frustration he had caused me. There was no apology at all, in fact he outright told me I could go to x, y, z competitors for all he cared--this in response to me saying I'd have no problem purchasing my $1600 set of tires from them each year if they would only demonstrate fair customer servicel by correcting the issue they created. It was clear to me that that they really do not care about their customers. I changed to Sullivan Tires over on Comm Ave....those guys are amazing.....very skilled and a much wider selection of tires. There is a reason that despite being "Massachusett's oldest tire dealer (1910)", Liner Tire still has only one small location. Avoid these guys at all costs and save yourself a very poor customer experience.

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Stay Away - Came in with tires I bought online at 5pm on 4/18/06. \nI paid $100 to mount and balance the new tires and went to my car to \ngrab my bag, after a minute the manger came running out saying he can't \ndo the job for two reasons in a very rude manner: \n1) it was to late in the day. 2) I paid to little.\nNow for the record, I drove in and they immediately approached me\nand didnt say anything about it being to late.\nAs for payment I paid exactly what they asked - $25 per tire which seems reasonable.\nLEARN HOW TO TREAT YOUR CUSTOMERS.\nThe other staff is mostly nice though.\nI left and got the mount and balance done at my dealer for $55.\nLike I said - Stay Away.

0
★☆☆☆☆

Stay Away - Came in with tires I bought online at 5pm on 4/18/06. \nI paid $100 to mount and balance the new tires and went to my car to \ngrab my bag, after a minute the manger came running out saying he can't \ndo the job for two reasons in a very rude manner: \n1) it was to late in the day. 2) I paid to little.\nNow for the record, I drove in and they immediately approached me\nand didnt say anything about it being to late.\nAs for payment I paid exactly what they asked - $25 per tire which seems reasonable.\nLEARN HOW TO TREAT YOUR CUSTOMERS.\nThe other staff is mostly nice though.\nI left and got the mount and balance done at my dealer for $55.\nLike I said - Stay Away.

Message from Liner Tire

No one can beat the experience of our technicians at Liner Tire. We specialize in getting your car back out on the road where it belongs. Our online automotive service catalog includes every one of our repair services, from oil changes and brakes to exhaust systems and preventive maintenance services. If it breaks, we will fix it! We offer towing and roadside assistance to our customers, so you won??t have to leave your vehicle anywhere. Be sure to get your A/C charged before the summer as well. Don??t let a broken or cracked piece of your suspension affect the drivability of your vehicle. Come to us for every repair! We??re open Monday through Friday 8am to 5pm and Saturday 8am to 2pm. Come experience the Liner Tire difference today!

More about Liner Tire

we are the leading tire dealer and auto repair shop in Brookline, MA. Please visit our website for deals on tires, wheels, and auto repair services.

 

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