Piazza Acura of West Chester

I could go to 100 places for my car's routine maintenance, but I always prefer to go to Piazza Acura of West Chester. Not only do they have express oil change service, but they make the wait comfortable and seem like no time at all. Everyone I encounter at the dealership is cordial and accommodating. I look forward to dealing with Piazza Acura of West Chester in the future for my future car purchases and service.

Was this review helpful to you?

My car had a difficult starting in the morning, so i took it straight to the dealership. They did not have a loaner available on such short notice, but told me that they could test if the problem was the battery, in which case the work would only take about an hour. The work was done much faster than the estimated hour. The staff was so very friendly, as always. Steve Sherskovitz explained everything and showed me the tire and brake inspection results. I appreciate the speedy and friendly service. All the work was covered under my warranty.

Was this review helpful to you?

Everyone at Piazza Acura in West Chester has been great. Whenever my car needs service, they are prompt, professional and caring. It is great to know that I am being cared for and they are looking to keep my best interest in mind.

Was this review helpful to you?

Customer service was fast and helpful. I waited while the service was done. It was quick and complimentary bottled water, soft drinks and coffee was available while I waited. The car was fully checked over and I didn't require anything special. on this visit.

Was this review helpful to you?

Just needed a PA state inspection. Couldn't get first two appointment dates, but they were apologetic and got me in as soon as they could. The staff is always as friendly as can be.

Was this review helpful to you?

I had a great experience - service complete within time estimate and professionally done, courteous staff, comfortable waiting area.

Was this review helpful to you?

As always, everything about Piazza is beyond expectations. Special thanks to Marie for being so helpful when I needed to reschedule three times.

Was this review helpful to you?

The service department went very well. John at the service desk was very helpful. He provided great service over the phone when I called last week and was great in person when I picked up the car as well.

Was this review helpful to you?

My recent service experience by far has been the best I ever received. This was my first visit to the West Chester location and I will be back if additional service is needed.

Was this review helpful to you?

I just purchased my TL as a CPO and this was my first time having it in for service. I will be glad to recommend Piazza Acura of West Chester, purely based on the exceptional service I received from Marie and service advisors, Gail and Stuart.

Was this review helpful to you?

My experience was excellent. I was very impressed with Bill. He was detail oriented and took his time explaining components of the service. He was polite, very professional and had a nice sense of humor. I will continue to work with him in the future.

Was this review helpful to you?

I always have confidence in their service department. Price is a little bit high, but the trade off is you get mechanics who only work on Acura's and have the right parts. One time I took the car to a non-dealer for a cheaper oil change and the filter leaked.

Was this review helpful to you?

This is my 4th Acura and I wouldn't drive anything else. One of the main reasons I am 100% please is the service department at Piazza Acura of West Chester. Darren Griffth is the most wonderful, accommodating employee at Acura could ever hope to have.

Was this review helpful to you?

Thanks to Lee and the service team for extraordinary care and maintenance work on my 2004 TL last Thursday. I had major timing belt and brake services performed and everything was done to perfection. I have been a customer of WCA since 1996 and your level of service never fails to impress someone like me who knows a bit about cars and even does a lot of his own service. But when the job requires professional care, I look forward to your dealership.

Was this review helpful to you?

I just purchased a 2012 MDX. I love the car and just wanted to send a quick note to compliment both the salesmen (Warren) and the sales manager (Kevin). It was a truly great experience overall. I have to say this is the 5th or 6th new car I have purchased and it was by far my best experience with a dealership.

Was this review helpful to you?

The service was excellent and one of the main reasons that I am on my second Acura from Piazza! I have already recommended numerous friends and family to Piazza Acura of West Chester! They have all received similar service, just like me.

Was this review helpful to you?

I was extremely pleased and happy that the service department was able to fit me into their busy schedule on such short notice. The work was performed promptly and professionally. I would like to entend my sincere thanks to the entire service crew, especially Maurizio Mertoli the service advisor, for the great help and assistance.

Was this review helpful to you?

I wanted to say thanks for making the deal work for the purchase of my new TL. The pinstripe and Glasscoat finish have been completed and the car looks great. I do not have much experience with Piazza's service team, but so far the entire service approach is first class and efficient. They make it easy to bring a vehicle in for service. Bob Ruhno was great to work with and was instrumental in making the deal happen. He kept looking for ways to make everything work for me so that I was happy with the end result.

Was this review helpful to you?

Our service was excellent. John Davenport and Gail always provide top-notch service and professional courtesy. Piazza has a great team of techs and service personnel.

Was this review helpful to you?

My service was great yesterday! I didn't have to wait long for them to work on my car and they hand washed it too.

Was this review helpful to you?

I am completely happy with the service, professionalism and friendliness of the service department. I am always acknowledged by name, Darren always comes out to say, "hello," and Zach is a joy to work with. Piazza Acura is the best agency I have dealt with in my 50+ years of driving.

Was this review helpful to you?

The service was great. I did believe I booked a wait appointment and when I checked in it was listed as a drop off. The service representative took care of it and I had all the work done that morning without having to make a second appointment. I was very pleased with him and the work overall.

Was this review helpful to you?

I had an excellent experience with Piazza Acura of West Chester's service department. I actually referred my boss, who also has an Acura. This dealer is very convenient for me, I can utilize during normal business hours instead of having to commit my Saturday mornings. It was a real pleasure dealing with all of the friendly staff.

Was this review helpful to you?

Great service. Fast, do not mess around. They washed my car,like they offer. I will do more business with them.

Was this review helpful to you?

John Brescia, the General Manager, is a very nice gentleman. He makes you laugh and you do not feel pressured into buying. I did quite a bit of research on the RL, so I had a number in mind. They actually came $50 below, so I was very impressed. The dealership is beautiful. Overall, it was a very, very pleasant car buying experience.

Was this review helpful to you?

the sales a this dealership are rude, arrogant and liars.
Go buy a car elsewhere. The prices are very high and the sales person I dealt with lied all the time and was not courteous.

Was this review helpful to you?

I have purchased Acura cars for 23 years since 1987 and I love Acuras. They are fun to drive, very comfortable and reliable. I have never had an Acura car stall or break down on the road. West Chester has a grat staff of people who are always very professional, very informative and courteous. Five star excellent experience. John Brescia who runs West Chester Acura is a very nice guy to deal with and always very professional. He has really looked out for me over the years and so has Darren the manager over at the Service Department. Thanks to everyone at Acura for making the purchase of my new Acura TSX a wonderful, outstanding experience.

Was this review helpful to you?

We own a tl and started to take our car there for service because it is closet dealership there. Staff is very professional and efficient. Would buy a car from them based on our experience.

Was this review helpful to you?

My husband has been taking his TL here for ten years and has always gotten excellent service. Acura stands by their cars. We have gotten warranty work when by any other standard we would have gotten a $1600 repair bill. The Acura TL is a solid car to begin with but when there are maintenance needs, the Piazza service department is world class.

Was this review helpful to you?