Cakes By Kim

★☆☆☆☆
  • 15 Germay Dr # 200

    Wilmington, DE 19804

    Map & Directions
  • 302-252-9995

About Cakes By Kim

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Food

Food
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I had worst experience with these people recently. I ordered a birthday cake for my friend's daughter's first birthday 11 days in advance. That was my gift for her. I was expecting everything would be right. They were very nice when I was ordering it and I paid the amount in full.

They called a day before the party and said they don't have the decoration for the cake and they will do the cake without the decoration. They didn't even apologize for their mistake. They charged extra $$$ for the decoration and delivery. After a long argument they decided to return the decoration money back. I requested to call me before the delivery. They left the cake unattended at the birthday venue 2 hrs before the requested time when no one was there. They didn't even care to call me. To my surprise the cake was totally different from the one I saw in the catalog (wish I had an option to upload pictures here). The icing and finishing was so bad. It looked so cheap. It didn't look like the cake for the price I paid for. My friends planned the whole theme based on the cake decoration, It was very disappointing and embarrassing in front of my friends They are very unprofessional. Please don't go there and repent later.

1
★☆☆☆☆

I had worst experience with these people recently. I ordered a birthday cake for my friend's daughter's first birthday 11 days in advance. That was my gift for her. I was expecting everything would be right. They were very nice when I was ordering it and I paid the amount in full.

They called a day before the party and said they don't have the decoration for the cake and they will do the cake without the decoration. They didn't even apologize for their mistake. They charged extra $$$ for the decoration and delivery. After a long argument they decided to return the decoration money back. I requested to call me before the delivery. They left the cake unattended at the birthday venue 2 hrs before the requested time when no one was there. They didn't even care to call me. To my surprise the cake was totally different from the one I saw in the catalog (wish I had an option to upload pictures here). The icing and finishing was so bad. It looked so cheap. It didn't look like the cake for the price I paid for. My friends planned the whole theme based on the cake decoration, It was very disappointing and embarrassing in front of my friends They are very unprofessional. Please don't go there and repent later.

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