Tolland Bicycle

★★☆☆☆
  • 252 Merrow Rd

    Tolland, CT 06084

    Map & Directions
  • 860-872-8248

About Tolland Bicycle

Hours
Mon. - Fri., 10am - 6:30pm Sat., 10am - 4:30pm Sun. closed (gone riding

Sports & Recreation

Sports & Recreation
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1.5 4
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Tolland Bike Has A Problem

I don't usually write reviews but after stupidly ignoring the bad reviews for Tolland Bicycle 252 Merrow Rd Tolland, CT 06084, 860- 872-8248, I was so frustrated so here I am.

I brought my 8 yr old's bike in to have the rear derailleur replaced on Monday the 24th. They had the part in stock and I was told it would take 2 days and cost $35. The person I dealt with (small, bald male with glasses) was adamant that I not call them and that he would call me when it was ready.

So we waited............. No calls after 6 days so I went over to Tolland Bike to hopefully pick it up. After a few minutes, the lady helping me (pretty, short brown hair, French? accent) couldn't find the bike and brings me to the same guy who checked me in on Monday. He say's 3 words "not ready yet" and stares at me (they had actually not even started yet). I decided to just take the bike instead of waiting any longer.

Here's the real kicker! I took the bike to Pedal Power 520 Hartford Turnpike
Vernon, CT 06066, 860.347.3776, and they fixed it in approximately 30 minutes for $15 on a busy Saterday! I of course spent another $25 on accessories just to say thanks.

Here are my thoughts: Maybe the job was too small to warrant completion as they were very busy with more expensive repairs on other bikes. Totally understandable but a courtesy call would have went a long way in this situation.

Thought 2: I am also a retailer with 20 years experience. I know how hard it is to build and maintain a business. Why didn't they at least offer some kind of explanation? My 8 yr old was literally crying because she didn't have a bike to ride.

Thought 3: They didn't even try to sell me the derailleur so I could install it myself. I likely would not have bought it. But if they had given some kind of explanation and an offer to buy the part, I would likely have purchased it and installed it myself just to make my little girl happy.

Thought 4: No matter how much, or how little, Tolland Bike will make on a job should not dictate the order of the repairs. If you are busy, hire more help, become more efficient etc.

Thought 5: Don't make an 8 yr old wait in the dark about when their bike will be ready. Make a quick courtesy call. It would caused less frustration for all those involved.

The moral of the story is take internet reviews seriously. I would not have wasted a week waiting for Tolland Bike 252 Merrow Rd Tolland, CT 06084, 860- 872-8248, to do pretty much nothing if I had.

Also, if Tolland Bike happens to read this, you really need to up your game a little. If a competitor can do the same job in 30 minutes, why does it take you over a week to not even start the job?

Again, I must give a big thumbs up to the guys at Pedal Power who made me a hero in my little girls eyes!

1
★☆☆☆☆

Tolland Bike Has A Problem

I don't usually write reviews but after stupidly ignoring the bad reviews for Tolland Bicycle 252 Merrow Rd Tolland, CT 06084, 860- 872-8248, I was so frustrated so here I am.

I brought my 8 yr old's bike in to have the rear derailleur replaced on Monday the 24th. They had the part in stock and I was told it would take 2 days and cost $35. The person I dealt with (small, bald male with glasses) was adamant that I not call them and that he would call me when it was ready.

So we waited............. No calls after 6 days so I went over to Tolland Bike to hopefully pick it up. After a few minutes, the lady helping me (pretty, short brown hair, French? accent) couldn't find the bike and brings me to the same guy who checked me in on Monday. He say's 3 words "not ready yet" and stares at me (they had actually not even started yet). I decided to just take the bike instead of waiting any longer.

Here's the real kicker! I took the bike to Pedal Power 520 Hartford Turnpike
Vernon, CT 06066, 860.347.3776, and they fixed it in approximately 30 minutes for $15 on a busy Saterday! I of course spent another $25 on accessories just to say thanks.

Here are my thoughts: Maybe the job was too small to warrant completion as they were very busy with more expensive repairs on other bikes. Totally understandable but a courtesy call would have went a long way in this situation.

Thought 2: I am also a retailer with 20 years experience. I know how hard it is to build and maintain a business. Why didn't they at least offer some kind of explanation? My 8 yr old was literally crying because she didn't have a bike to ride.

Thought 3: They didn't even try to sell me the derailleur so I could install it myself. I likely would not have bought it. But if they had given some kind of explanation and an offer to buy the part, I would likely have purchased it and installed it myself just to make my little girl happy.

Thought 4: No matter how much, or how little, Tolland Bike will make on a job should not dictate the order of the repairs. If you are busy, hire more help, become more efficient etc.

Thought 5: Don't make an 8 yr old wait in the dark about when their bike will be ready. Make a quick courtesy call. It would caused less frustration for all those involved.

The moral of the story is take internet reviews seriously. I would not have wasted a week waiting for Tolland Bike 252 Merrow Rd Tolland, CT 06084, 860- 872-8248, to do pretty much nothing if I had.

Also, if Tolland Bike happens to read this, you really need to up your game a little. If a competitor can do the same job in 30 minutes, why does it take you over a week to not even start the job?

Again, I must give a big thumbs up to the guys at Pedal Power who made me a hero in my little girls eyes!

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I was a new customer now a lost customer. My family and I will go elsewhere for all future bike needs. Tolland Bicycle tuned up my bike and did some work, including replacing the seat. When I picked up the bike I asked for my old seat back, and I was asked to come back later for it. When I came back the owner told me they threw it out and never keep old parts. He was so amazingly rude it truly shocked me. He was argumentative and abrupt. He refunded my money and basically asked me to leave. Too bad, because the work seems OK and I will likely be in the market for a new road bike soon and also for the many bikes 3 young kids go through. The other staff seemed really nice, but I will not spend any money at a local shop with an owner with such a bad attitude. I thought the theory was to spend a bit more locally but get really good service.m NOT.

1
★☆☆☆☆

I was a new customer now a lost customer. My family and I will go elsewhere for all future bike needs. Tolland Bicycle tuned up my bike and did some work, including replacing the seat. When I picked up the bike I asked for my old seat back, and I was asked to come back later for it. When I came back the owner told me they threw it out and never keep old parts. He was so amazingly rude it truly shocked me. He was argumentative and abrupt. He refunded my money and basically asked me to leave. Too bad, because the work seems OK and I will likely be in the market for a new road bike soon and also for the many bikes 3 young kids go through. The other staff seemed really nice, but I will not spend any money at a local shop with an owner with such a bad attitude. I thought the theory was to spend a bit more locally but get really good service.m NOT.

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this is by far the worst bike shop i have ever come across,i have been riding for over 15 years and have not had a bike fail on me EVER and i have rode some crappy pieced together bicycles in my life. I now ride a very nice K2 which i had tuned up at tolland bicycle, not only was i treated like a piece of skat my bicycle wasn't repaired properly causing me to flip over, break my hand, and destroy the front and rear rim after i spent $130.00 to have the bike tuned up and the rear rim installed. I URGE U DO NOT GO HERE, unless you don't mind getting unnecessarily hurt and throw away needless money over and over again to line his pockets.

1
★☆☆☆☆

this is by far the worst bike shop i have ever come across,i have been riding for over 15 years and have not had a bike fail on me EVER and i have rode some crappy pieced together bicycles in my life. I now ride a very nice K2 which i had tuned up at tolland bicycle, not only was i treated like a piece of skat my bicycle wasn't repaired properly causing me to flip over, break my hand, and destroy the front and rear rim after i spent $130.00 to have the bike tuned up and the rear rim installed. I URGE U DO NOT GO HERE, unless you don't mind getting unnecessarily hurt and throw away needless money over and over again to line his pockets.

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Tolland Bicycle is a nice full service bike shop located near the UConn/Storrs campus. Great selection of all styles of bikes for new and old riders alike.

3
★★★☆☆

Tolland Bicycle is a nice full service bike shop located near the UConn/Storrs campus. Great selection of all styles of bikes for new and old riders alike.

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