Garden Nail & Spa

★★★☆☆
  • 623 Broadway

    Saugus, MA 01906

    Map & Directions
  • 781-233-7811

About Garden Nail & Spa

Categories
Hours
Mon-Sat: 9:30am-8:30pm, Sun: 10am-6pm

Personal Services

Personal Services
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I have stopped in many times at the location in Stoneham for a quick manicure, but most of the time it is for a pedicure. During my last manicure I made an appointment for my son's girlfriend to have a manicure and a pedicure for her birthday and a pedicure for myself. I thought it would be fun to go together. When we arrived they brought both of us back to the spa area, sat us side by side, filled the tubs, and we began to relax and enjoy our time together. One of the women began the pedicure on my son's girlfriend but I was still waiting with my feet in the water. The water began to get cold and I had to ask the employee to add some hot water to the tub. She was now half way done with the pedicure she was doing on my son's girlfriend. She actually completed the pedicure and proceded to bring my son's girlfriend up to the front for her manicure. I was still sitting with my feet in the tub and not one person acknowledged me. After about 5 minutes more I dried my feet and put my socks and shoes back on and began to walk to the front of the salon. It was then that someone ran over to me and began to apologize stating that she could begin my pedicure. At this point my birthday girl was just about complete with her manicure and we missed the opportunity to enjoy this time together. Though I have always received good customer service there before, this experience has left me looking for a new place for future pedicures. There does not appear to be an avenue to share this with the owner or manager that I could find, so for the first time I am sharing my discontent in this format. Too bad it has to be for poor customer service....

2
★★☆☆☆

I have stopped in many times at the location in Stoneham for a quick manicure, but most of the time it is for a pedicure. During my last manicure I made an appointment for my son's girlfriend to have a manicure and a pedicure for her birthday and a pedicure for myself. I thought it would be fun to go together. When we arrived they brought both of us back to the spa area, sat us side by side, filled the tubs, and we began to relax and enjoy our time together. One of the women began the pedicure on my son's girlfriend but I was still waiting with my feet in the water. The water began to get cold and I had to ask the employee to add some hot water to the tub. She was now half way done with the pedicure she was doing on my son's girlfriend. She actually completed the pedicure and proceded to bring my son's girlfriend up to the front for her manicure. I was still sitting with my feet in the tub and not one person acknowledged me. After about 5 minutes more I dried my feet and put my socks and shoes back on and began to walk to the front of the salon. It was then that someone ran over to me and began to apologize stating that she could begin my pedicure. At this point my birthday girl was just about complete with her manicure and we missed the opportunity to enjoy this time together. Though I have always received good customer service there before, this experience has left me looking for a new place for future pedicures. There does not appear to be an avenue to share this with the owner or manager that I could find, so for the first time I am sharing my discontent in this format. Too bad it has to be for poor customer service....

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I went in for a "Shellac" Manicure after seeing their sign for a $30 promotion. Not only did the manicure take over an hour-when the man doing it ASSURED me I would be done in 45min as to make it to an appointment-the water used to soak my nails was ice cold, the other employees who were not with customers listened to not relaxing music at all LOUDLY, and the tools used were not cleaned in bacitride (the blue liquid) until I requested it. My $35 manicure (yes that's right $5 more than the sign, "the sign is wrong") lasted all of 3 minutes. When I got to my car I saw that the polish was bubbled and peeling off. Unfortunately I was already a half hour late for my next appointment so didn't have time for them to correct it. I went to another salon to see if they could correct it the following day and they said that it was the worst painting job they had ever seen and the shellac was not applied properly whatsover. Buyer beware.

1
★☆☆☆☆

I went in for a "Shellac" Manicure after seeing their sign for a $30 promotion. Not only did the manicure take over an hour-when the man doing it ASSURED me I would be done in 45min as to make it to an appointment-the water used to soak my nails was ice cold, the other employees who were not with customers listened to not relaxing music at all LOUDLY, and the tools used were not cleaned in bacitride (the blue liquid) until I requested it. My $35 manicure (yes that's right $5 more than the sign, "the sign is wrong") lasted all of 3 minutes. When I got to my car I saw that the polish was bubbled and peeling off. Unfortunately I was already a half hour late for my next appointment so didn't have time for them to correct it. I went to another salon to see if they could correct it the following day and they said that it was the worst painting job they had ever seen and the shellac was not applied properly whatsover. Buyer beware.

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I had gone to the one in Saugus on Rte. 1 South about 4 or 5 times and thought they did a nice job. However, now I am questioning this place. If you do NOT want a "spa" pedicure - make sure you tell them. They gave my daughter and I the spa pedicure - without even asking. It cost me $44 and her $36 (she's 10). This makes me feel like the place is somewhat "shady".

Just be careful and ask exactly what they're going to do and how much it will cost. I've never seen the prices listed anywhere - they should have the prices easily accessible to the clients, either in a brochure or on a sign.

3
★★★☆☆

I had gone to the one in Saugus on Rte. 1 South about 4 or 5 times and thought they did a nice job. However, now I am questioning this place. If you do NOT want a "spa" pedicure - make sure you tell them. They gave my daughter and I the spa pedicure - without even asking. It cost me $44 and her $36 (she's 10). This makes me feel like the place is somewhat "shady".

Just be careful and ask exactly what they're going to do and how much it will cost. I've never seen the prices listed anywhere - they should have the prices easily accessible to the clients, either in a brochure or on a sign.

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I have been going there every two weeks for over a year. Ben is the best! I only allow him to do my nails and they come out perfect every time. It's a relaxing experience and it's worth the higher price point. The spa is clean and everyone in there is very accommodating. -Alex K.

5
★★★★★

I have been going there every two weeks for over a year. Ben is the best! I only allow him to do my nails and they come out perfect every time. It's a relaxing experience and it's worth the higher price point. The spa is clean and everyone in there is very accommodating. -Alex K.

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I have been going to the Garden nails in Saugus for a couple months now every month to get my nails done. I get the acrylic tip and they last 3-4 weeks. The service and attention to detail are amazing! The cleanliness of the site and nice atmosphere is wonderful. I highly recommend this experience to others. I've never been to a salon to get my nails done this frequently but I am addicted. Ask for Ben or Lina!!

5
★★★★★

I have been going to the Garden nails in Saugus for a couple months now every month to get my nails done. I get the acrylic tip and they last 3-4 weeks. The service and attention to detail are amazing! The cleanliness of the site and nice atmosphere is wonderful. I highly recommend this experience to others. I've never been to a salon to get my nails done this frequently but I am addicted. Ask for Ben or Lina!!

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NOT VERY GOOD QUALITY
My sister and I both got manicures that lasted 2 days.... they did redo only to have that polish last 2 days again, So I called the other Garden Nails 358 Broadway rte 1N and they re did the manicure which lasted 2 weeks, nice of them to correct other salon's mistakes. Very impressed by that.otherwise not worth the money

2
★★☆☆☆

NOT VERY GOOD QUALITY
My sister and I both got manicures that lasted 2 days.... they did redo only to have that polish last 2 days again, So I called the other Garden Nails 358 Broadway rte 1N and they re did the manicure which lasted 2 weeks, nice of them to correct other salon's mistakes. Very impressed by that.otherwise not worth the money

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I went in as a walk-in and they took me - never said a word that they had run out of hot water. The water was ice cold. That should have been my first clue to get the hell out of there. The person who did my pedicure was annoying asking me if I wanted a manicure, any waxing, any this, any that. Everytime I said no thank-you, he would ask if I was sure. The entire experience lasted exactly 13 minutes. I paid but only gave him a $5 tip to which he looked at and said, oh. Yeah, buddy - my sentiments exactly. I would never go back and I would never recommend this place to anyone.

0
★☆☆☆☆

I went in as a walk-in and they took me - never said a word that they had run out of hot water. The water was ice cold. That should have been my first clue to get the hell out of there. The person who did my pedicure was annoying asking me if I wanted a manicure, any waxing, any this, any that. Everytime I said no thank-you, he would ask if I was sure. The entire experience lasted exactly 13 minutes. I paid but only gave him a $5 tip to which he looked at and said, oh. Yeah, buddy - my sentiments exactly. I would never go back and I would never recommend this place to anyone.

Pros: Location

Cons: Too many to list

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Very sketchy operation and not a relaxing experiance... Let me explain, I went for a relaxing pedicure in the afternoon after work only to have the pedi not be relaxing because the woman doing the pedi continued to ask if I wanted a manicure or my eye brows waxed or whatever. To make this encounter evern more aggravating, when I went home to check my online bank statement I saw that I was charged TWICE for the annoying pedicure that I recieved. I called the spa and explained the issue only to be told to come in with a copy of my bank statement showing this and a manager would call me back, which I did the next day. After two days of not hearing anything from the manager I called again and had to explain myself for a second time. I filed a claim with my bank and settled it thru them but I just wanted to express what horrible service I was given at this location... BUYER BEWARE!

1
★☆☆☆☆

Very sketchy operation and not a relaxing experiance... Let me explain, I went for a relaxing pedicure in the afternoon after work only to have the pedi not be relaxing because the woman doing the pedi continued to ask if I wanted a manicure or my eye brows waxed or whatever. To make this encounter evern more aggravating, when I went home to check my online bank statement I saw that I was charged TWICE for the annoying pedicure that I recieved. I called the spa and explained the issue only to be told to come in with a copy of my bank statement showing this and a manager would call me back, which I did the next day. After two days of not hearing anything from the manager I called again and had to explain myself for a second time. I filed a claim with my bank and settled it thru them but I just wanted to express what horrible service I was given at this location... BUYER BEWARE!

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I have gotten acrylics at numerous locations (mainly mall shops) over the years. While I never had issues with the service at those places, it may have only been because I had yet to discover Garden Nail & Spa. The atmosphere is amazing, you feel like you truly are at a spa, with the muted lighting, the wooden workstation and the layout as a whole. Not only was the quality of my acrylic application amazing, but the price was actually lower than any place I had been prior. This hidden jewel not only offers manicures, pedicures, acrylics, gel nails and airbrush designing, they have a full selection of pampering options available, including hair-coloring, massages, waxing & make-up application. Their level of cleanliness is far above par and the employees are friendly and accommodating. I have never had a better experience and never intend to go anywhere else

5
★★★★★

I have gotten acrylics at numerous locations (mainly mall shops) over the years. While I never had issues with the service at those places, it may have only been because I had yet to discover Garden Nail & Spa. The atmosphere is amazing, you feel like you truly are at a spa, with the muted lighting, the wooden workstation and the layout as a whole. Not only was the quality of my acrylic application amazing, but the price was actually lower than any place I had been prior. This hidden jewel not only offers manicures, pedicures, acrylics, gel nails and airbrush designing, they have a full selection of pampering options available, including hair-coloring, massages, waxing & make-up application. Their level of cleanliness is far above par and the employees are friendly and accommodating. I have never had a better experience and never intend to go anywhere else

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