Aqua Pennsylvania Inc

★★★☆☆
40.0199 -75.3158
Map and Directions to Aqua Pennsylvania Inc

484-525-1402

762 W Lancaster Ave

Bryn Mawr, PA

19010

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About Aqua Pennsylvania Inc

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Communications & Utilities

Communications & Utilities
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Reviews 1 - 21 of 21.
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MONOPOLY! Who cares though? They are horrible. The new smart water meters are forced on Pennsylvanians and there's is no opt out, thanks to politicians, no meter, they turn off your water. The WIFI being emitted from their smart meters will give me brain cancer and take me away this fascist country.

1
★☆☆☆☆

MONOPOLY! Who cares though? They are horrible. The new smart water meters are forced on Pennsylvanians and there's is no opt out, thanks to politicians, no meter, they turn off your water. The WIFI being emitted from their smart meters will give me brain cancer and take me away this fascist country.

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WORST COMPANY EVER!!!! I would not even give them a star if I could. Worst customer service, worst rates, worst fees, worst everything. There is no excuse for a company being this horrible.

1
★☆☆☆☆

WORST COMPANY EVER!!!! I would not even give them a star if I could. Worst customer service, worst rates, worst fees, worst everything. There is no excuse for a company being this horrible.

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I lived in Las vegas and because of sprinklers for the landscaping my water usage was about 5000 gallons a month. Which cost about 35 dollars a month, and there they have a threat of Lake Mead running dry. with AQUA my bill for only 16

6
★★★★★

I lived in Las vegas and because of sprinklers for the landscaping my water usage was about 5000 gallons a month. Which cost about 35 dollars a month, and there they have a threat of Lake Mead running dry. with AQUA my bill for only 16

.

Customer service representative would not give me her name even though I asked for it.

Her tone of voice was extremely rude and did not give me any assurance of my request.

I received a threatening phone call from a private contractor

6
★★★★★

Customer service representative would not give me her name even though I asked for it.

Her tone of voice was extremely rude and did not give me any assurance of my request.

I received a threatening phone call from a private contractor

.

Contact the Assistant to the VP she is very helpful and concerned about the company's customer's and their concerns. Trust me she will talk to you and take care of things for you.

Richard Fox Vice President Customer Services
Aqua

6
★★★★★

Contact the Assistant to the VP she is very helpful and concerned about the company's customer's and their concerns. Trust me she will talk to you and take care of things for you.

Richard Fox Vice President Customer Services
Aqua

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Just received 11 months of sewer bill at once due to their oversight. Of course the massive bill is due in a week and a half. Thanks Aqua. When I called to have them explain the bills to me (I received two sewer and two water within a

6
★★★★★

Just received 11 months of sewer bill at once due to their oversight. Of course the massive bill is due in a week and a half. Thanks Aqua. When I called to have them explain the bills to me (I received two sewer and two water within a

.

Aqua changed my indoor meter in Nov and ever since, they are saying that I am using 100,000 gal of water per month. My bill went from $24 to $960. I have no leaks and have contacted the PUC. Now, Bucks County Water and Sewer is saying

6
★★★★★

Aqua changed my indoor meter in Nov and ever since, they are saying that I am using 100,000 gal of water per month. My bill went from $24 to $960. I have no leaks and have contacted the PUC. Now, Bucks County Water and Sewer is saying

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I have never used Aqua PA's services ever before, but am receiving a bill from them. Hmm very interesting, don't know how that works. Well from all the comments below, I am really looking forward to contacting customer service & most

6
★★★★★

I have never used Aqua PA's services ever before, but am receiving a bill from them. Hmm very interesting, don't know how that works. Well from all the comments below, I am really looking forward to contacting customer service & most

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Did you know that you pay a fee for being a customer of Aqua PA. I want to know why I'm being charged a customer fee every month of $15.00. This is over and above my usage cost and all the taxes. They certainly have you over a barrel because you have no choice of companies to use.

I used to pay $35 for 3 months. Now I pay $39 for 1 month and $15.00 is a customer fee. What a rip-off.

1
★☆☆☆☆

Did you know that you pay a fee for being a customer of Aqua PA. I want to know why I'm being charged a customer fee every month of $15.00. This is over and above my usage cost and all the taxes. They certainly have you over a barrel because you have no choice of companies to use.

I used to pay $35 for 3 months. Now I pay $39 for 1 month and $15.00 is a customer fee. What a rip-off.

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I wish I could rate Aqua America with negative stars. Aqua America has the worst customer service I have seen.

Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. They wouldn't let us pay the builder's bill for our house or anything. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. When the builder didn't pay our bill, Aqua America cut off our water service. When we contacted them to get it started, they wouldn't work with us at all. They needed forms from the builder, etc. When we finally got ahold of someone that seemed like they gave a darn, she asked us to send our application directly to her and she would get it turned on "in a day or two." When the water still wasn't turned on, we called. They said, "well, we need proof of your closing to know when you were responsible for the water at this property." What?!? First, couldn't you call us to let us know this two days ago? Second, shouldn't you tell people this is a requirement with the application. As it turns out, no one else had to do this; just us. Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. What a crock of crap! Avoid Aqua America at all costs. As much as they charge, it will pay off to drill a well in just a few years anyway!

We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. While I usually say employees like this aren't good representations of their companies, I would have to say that of all I have learned of Aqua America, these types of disrespect are a perfect representation of Aqua America.

On another note, anyone know a good well digger?

1
★☆☆☆☆

I wish I could rate Aqua America with negative stars. Aqua America has the worst customer service I have seen.

Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. They wouldn't let us pay the builder's bill for our house or anything. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. When the builder didn't pay our bill, Aqua America cut off our water service. When we contacted them to get it started, they wouldn't work with us at all. They needed forms from the builder, etc. When we finally got ahold of someone that seemed like they gave a darn, she asked us to send our application directly to her and she would get it turned on "in a day or two." When the water still wasn't turned on, we called. They said, "well, we need proof of your closing to know when you were responsible for the water at this property." What?!? First, couldn't you call us to let us know this two days ago? Second, shouldn't you tell people this is a requirement with the application. As it turns out, no one else had to do this; just us. Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. What a crock of crap! Avoid Aqua America at all costs. As much as they charge, it will pay off to drill a well in just a few years anyway!

We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. While I usually say employees like this aren't good representations of their companies, I would have to say that of all I have learned of Aqua America, these types of disrespect are a perfect representation of Aqua America.

On another note, anyone know a good well digger?

.

AQUA PA keeps mailing me brochures touting the
" homeowner's water service line insurance" from
Home Service USA Repair Management Corp (Home Service). The brochure states that Home Service is not associated with AQUA. If that is so then why on earth is AQUA spending its effort and postage stamps in trying to promote sales for Home Services? Something funny is going on here.

4
★★★★☆

AQUA PA keeps mailing me brochures touting the
" homeowner's water service line insurance" from
Home Service USA Repair Management Corp (Home Service). The brochure states that Home Service is not associated with AQUA. If that is so then why on earth is AQUA spending its effort and postage stamps in trying to promote sales for Home Services? Something funny is going on here.

.

Monthly billing instead of quarterly billing. Which allows monthly service fees.

No way to pay online or by credit card without being charged a fee. Mailed check is required to avoid that charge: the stamp and the envelope is cheaper than the fee for using an online check or a credit card. More paper and waste! Or a trip to a payment center with the wasted gas and the FEE for doing that!

Can't get an account balance and review of payments online either. Put in user name and password: get a rejection that these are wrong. Ask for the cofrrect username and password to be sent to Email: nothing ever comes. Tell that to representative on the phone and the reaction is "so what" disinterest. In short, the Website doesn't work for customers and it seems that Aqua doesn't want it to work. Or doesn't care whether it works or not.

Service is in PA. But the billing center for posting payments is in Newark, NJ. Takes three days do get snail mail there and another day to post a payment. WHY? That is, if one can get into one's account to find that out. Since the phone line is always busy and one is told to call back another time, it's almost impossible to find out when payments have posted.

Payment arrangements for past due balances to help low income customers clear up an account? What a joke! There's a set charge per month based on past usage PLUS the current monthly billed amount which is due. In other words, "pay us in advance for what you haven't used yet plus what you have used." That's not a payment arrangement to help out low income customers get current. That's a collected deposit towards future use plus the current usage amount being called a "payment arrangement." As if someone won't notice!

Customer service: well, there isn't any. And three times out of five, calling the AQUA number gets one a message that the phone traffic is tied up and the call is never answered. Directions are given to call back another time. The rates -- and the revenues to AQUA -- go up and the service goes down!

Nowhere else to buy water. We're stuck! LIke everybody else who is forced to buy from AQUA!

Let's not kid ourselves: utility monopolies have political power and clout to do what they do and the PUC isn't going to respond to complaints. Any more than AQUA is going to respond.

1
★☆☆☆☆

Monthly billing instead of quarterly billing. Which allows monthly service fees.

No way to pay online or by credit card without being charged a fee. Mailed check is required to avoid that charge: the stamp and the envelope is cheaper than the fee for using an online check or a credit card. More paper and waste! Or a trip to a payment center with the wasted gas and the FEE for doing that!

Can't get an account balance and review of payments online either. Put in user name and password: get a rejection that these are wrong. Ask for the cofrrect username and password to be sent to Email: nothing ever comes. Tell that to representative on the phone and the reaction is "so what" disinterest. In short, the Website doesn't work for customers and it seems that Aqua doesn't want it to work. Or doesn't care whether it works or not.

Service is in PA. But the billing center for posting payments is in Newark, NJ. Takes three days do get snail mail there and another day to post a payment. WHY? That is, if one can get into one's account to find that out. Since the phone line is always busy and one is told to call back another time, it's almost impossible to find out when payments have posted.

Payment arrangements for past due balances to help low income customers clear up an account? What a joke! There's a set charge per month based on past usage PLUS the current monthly billed amount which is due. In other words, "pay us in advance for what you haven't used yet plus what you have used." That's not a payment arrangement to help out low income customers get current. That's a collected deposit towards future use plus the current usage amount being called a "payment arrangement." As if someone won't notice!

Customer service: well, there isn't any. And three times out of five, calling the AQUA number gets one a message that the phone traffic is tied up and the call is never answered. Directions are given to call back another time. The rates -- and the revenues to AQUA -- go up and the service goes down!

Nowhere else to buy water. We're stuck! LIke everybody else who is forced to buy from AQUA!

Let's not kid ourselves: utility monopolies have political power and clout to do what they do and the PUC isn't going to respond to complaints. Any more than AQUA is going to respond.

Pros: Water

Cons: Everything Else

.

First of all, I am not clear why we don't use Lake Michigan water. I live in Illinois. Most people in Illinois use Lake Michigan water. I don't appreciate having no options when it comes to my service provider. In addition to that their service is terrible. As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. The representatives are not knowledgeable and the water quality sucks. My water tastes like rust. I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. I can't believe I am paying such high prices for well water. They made a billing error which resulted in my water being shut off. My bill was paid and they could not 'find' the payment. My water was shut off before I even got the next bill. Customer service was not accomodating and acted like they were doing me a favor in talking to me. I had to wait for 2 WHOLE days before they turned my water back on, even after they told me it would be on the next day. I called the emeregency answering service. They are just as rude and ignorant as the day representatives. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. Thankfully, I live in a state where the water is usually supplied by the local municipality. This means that we should have OPTIONS! How is it that my city has allowed this out-of state company to monopolize our water supply. If EVER another option becomes available I am ditching aqua like a used Kleenex. Aqua is the worst, most expensive water service ever. I refuse to take this type of treatment laying down. I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. It is catching on quite well. Perhaps this can be a solution to those of you who are feeling trapped. Perhaps if does not accomplish getting a new service provider, it could make Aqua pay notice to their customers. Good luck everyone.

1
★☆☆☆☆

First of all, I am not clear why we don't use Lake Michigan water. I live in Illinois. Most people in Illinois use Lake Michigan water. I don't appreciate having no options when it comes to my service provider. In addition to that their service is terrible. As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. The representatives are not knowledgeable and the water quality sucks. My water tastes like rust. I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. I can't believe I am paying such high prices for well water. They made a billing error which resulted in my water being shut off. My bill was paid and they could not 'find' the payment. My water was shut off before I even got the next bill. Customer service was not accomodating and acted like they were doing me a favor in talking to me. I had to wait for 2 WHOLE days before they turned my water back on, even after they told me it would be on the next day. I called the emeregency answering service. They are just as rude and ignorant as the day representatives. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. Thankfully, I live in a state where the water is usually supplied by the local municipality. This means that we should have OPTIONS! How is it that my city has allowed this out-of state company to monopolize our water supply. If EVER another option becomes available I am ditching aqua like a used Kleenex. Aqua is the worst, most expensive water service ever. I refuse to take this type of treatment laying down. I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. It is catching on quite well. Perhaps this can be a solution to those of you who are feeling trapped. Perhaps if does not accomplish getting a new service provider, it could make Aqua pay notice to their customers. Good luck everyone.

Pros: NONE!!!!!

Cons: EVERYTHING!!!!

.

My average bill has been 800 gallons per month - yes, the usage seems outrageously low, but you have to understand that the number reflects only on a household of 1 with probably an occupancy of 1 week per month due to work. Last month, my bill went from 800 gallons usage, to 6, 900! I called the company, ahd said that the meter reading is correct, that there is probably a leak in my house - if there is, my house will be damaged - there is no leak! I was told that for me to have the meter checked to see if there is anything wrong with it - well, you guessed right, I have to pay for it. I cannot understand why I have to pay for them to check their meter? There is no use talking with them, because they insist that their reading is correct! How can i possibly go from 800 gallons to 6, 900 in a month!
We are trapped!

1
★☆☆☆☆

My average bill has been 800 gallons per month - yes, the usage seems outrageously low, but you have to understand that the number reflects only on a household of 1 with probably an occupancy of 1 week per month due to work. Last month, my bill went from 800 gallons usage, to 6, 900! I called the company, ahd said that the meter reading is correct, that there is probably a leak in my house - if there is, my house will be damaged - there is no leak! I was told that for me to have the meter checked to see if there is anything wrong with it - well, you guessed right, I have to pay for it. I cannot understand why I have to pay for them to check their meter? There is no use talking with them, because they insist that their reading is correct! How can i possibly go from 800 gallons to 6, 900 in a month!
We are trapped!

.

AQUA PA is one company that shoves bills, literally speaking, down customers' throat going by other reviews on this page. Their 'take it or leave it' attitude is plainly nauseating and it is absolutely unfair that there is not an alternative company that can provide better services. Among the worst companies one has dealt with!

1
★☆☆☆☆

AQUA PA is one company that shoves bills, literally speaking, down customers' throat going by other reviews on this page. Their 'take it or leave it' attitude is plainly nauseating and it is absolutely unfair that there is not an alternative company that can provide better services. Among the worst companies one has dealt with!

Pros: No alternative, so AQUA PA can thumb its nose at customers

Cons: Someone should start another water sypply company!!!

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Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. Or they will threat to shut off your service. They do not response to any complain. We are spending our summer somewhere else, and still get a bill with numbers I can not imagine. Worst customer service.

1
★☆☆☆☆

Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. Or they will threat to shut off your service. They do not response to any complain. We are spending our summer somewhere else, and still get a bill with numbers I can not imagine. Worst customer service.

Cons: I am wondering is there another local water company

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ABSOLUTELY WORST SERVICE EVER. I just got off the phone and the lady spoke to me like a child, I have never been more insulted by a company in my life.

1
★☆☆☆☆

ABSOLUTELY WORST SERVICE EVER. I just got off the phone and the lady spoke to me like a child, I have never been more insulted by a company in my life.

.

Please someone start a new business to compete with Aqua PA.
Worst customer service i have ever encountered and this company should have some cpmetition so they can treat their current customers better and also offer better rates because i have no other choice so are alots of people

1
★☆☆☆☆

Please someone start a new business to compete with Aqua PA.
Worst customer service i have ever encountered and this company should have some cpmetition so they can treat their current customers better and also offer better rates because i have no other choice so are alots of people

Pros: They control water that we need

Cons: They charge too much comparing to other states

.

Service was poor and prices extremely high. When we moved from PA to Delaware, my bill dropped about 80%. Currently having problems with Aqua having reported my final balance to a collection agency; even though this is paid, I cannot get it removed from my credit report after 3 months of trying.

1
★☆☆☆☆

Service was poor and prices extremely high. When we moved from PA to Delaware, my bill dropped about 80%. Currently having problems with Aqua having reported my final balance to a collection agency; even though this is paid, I cannot get it removed from my credit report after 3 months of trying.

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No online bill paying, no email contact options, user-unfriendly website - wow! What millenium is this water company in? Ever heard of going green? Please get with the program of saving our natural resources.

1
★☆☆☆☆

No online bill paying, no email contact options, user-unfriendly website - wow! What millenium is this water company in? Ever heard of going green? Please get with the program of saving our natural resources.

.

As if billing customers monthly instead of quarterly and receiving three times the service charge is not enough, Aqua PA has the nerve to have unprofressional customer service agents that like to play games with your livelihood. I cannot believe that I will not be able to have water service at my new address until the date that the lease starts, which is the middle of the week. I am moving into my home before the lease starts so I will not have to take off from work. Why can't the water be turned on when I am moving in? What is the problem? If I am paying for it, why can't I have it? I am just so digusted with the way that things are handled there. If you call with a problem or concern, you are treated as if they are not profitting from your business. I do not even want to think about how many times I have been put on hold for long periods of time. I am sure that they are all sitting next to each other conversing about the person on the phone. If there is another water company that I can use, please tell me, somebody, anybody. If you have a choice, don't choose Aqua!!!!!!!!!!!!!!!!!!!!

1
★☆☆☆☆

As if billing customers monthly instead of quarterly and receiving three times the service charge is not enough, Aqua PA has the nerve to have unprofressional customer service agents that like to play games with your livelihood. I cannot believe that I will not be able to have water service at my new address until the date that the lease starts, which is the middle of the week. I am moving into my home before the lease starts so I will not have to take off from work. Why can't the water be turned on when I am moving in? What is the problem? If I am paying for it, why can't I have it? I am just so digusted with the way that things are handled there. If you call with a problem or concern, you are treated as if they are not profitting from your business. I do not even want to think about how many times I have been put on hold for long periods of time. I am sure that they are all sitting next to each other conversing about the person on the phone. If there is another water company that I can use, please tell me, somebody, anybody. If you have a choice, don't choose Aqua!!!!!!!!!!!!!!!!!!!!

Pros: What can I say?

Cons: Poor Customer Service

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