Maxxels Restaurant

★★☆☆☆

About Maxxels Restaurant

Categories
Hours
Mon - Fri, Sun, 11:30am - 9:30pm; Sat, 11:30am - 10pm

Food

Food
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2.0 2
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These four words pretty much sum it up: worst dining experience. Ever. Went there for my and my brother's joint birthday celebration based on positive Zagat reviews and a friend's recommendation. The evening started out innocently enough when we arrived and were promptly seated at a table in the back near the kitchen. The restaurant itself was well decorated if somewhat cramped, and the trouble began with our waiter who seemed off from the very beginning. First off, he gave everyone at the table a menu except me and then rushed away, leaving me to flag down another waiter who was passing by. Secondly, he kept us waiting an hour between our appetizers (which were the only part of the evening my family and I actually enjoyed) and entres. When we asked what was taking so long a shocked look came over his face and we saw him glance at the table to our right whose occupants had been SEATED AFTER us but were somehow mysteriously enjoying their entres BEFORE us. It was clear that he'd completely forgotten about us, but instead of apologizing, he blamed his error on the kitchen and promised us our meals were on the way. Twenty minutes later we were still waiting and literally on the verge of getting up from the table and leaving when our food finally arrived. Our dishes were decent but nothing to write home about, and to make matters worse, we actually had to ASK for our water glasses to be refilled; when this person finally arrived to do it, he filled up everyone's glasses with water except mine and then left! I was so upset by the whole experience that I decided to complain to the owner, something I've never done before in my life. His response was to shrug his shoulders and say that it was a busy night and that he was sure our waiter's negligence was unintentional. That's it. I pretty much seethed the entire way home and stayed mad for good portion of the evening afterwards.

Take my advice-do not make the mistake of eating at this restaurant. You'll only regret wasting your time and money, especially when they are so many other quality places on the Island where the food is worth it and the word service actually means something.

0
★☆☆☆☆

These four words pretty much sum it up: worst dining experience. Ever. Went there for my and my brother's joint birthday celebration based on positive Zagat reviews and a friend's recommendation. The evening started out innocently enough when we arrived and were promptly seated at a table in the back near the kitchen. The restaurant itself was well decorated if somewhat cramped, and the trouble began with our waiter who seemed off from the very beginning. First off, he gave everyone at the table a menu except me and then rushed away, leaving me to flag down another waiter who was passing by. Secondly, he kept us waiting an hour between our appetizers (which were the only part of the evening my family and I actually enjoyed) and entres. When we asked what was taking so long a shocked look came over his face and we saw him glance at the table to our right whose occupants had been SEATED AFTER us but were somehow mysteriously enjoying their entres BEFORE us. It was clear that he'd completely forgotten about us, but instead of apologizing, he blamed his error on the kitchen and promised us our meals were on the way. Twenty minutes later we were still waiting and literally on the verge of getting up from the table and leaving when our food finally arrived. Our dishes were decent but nothing to write home about, and to make matters worse, we actually had to ASK for our water glasses to be refilled; when this person finally arrived to do it, he filled up everyone's glasses with water except mine and then left! I was so upset by the whole experience that I decided to complain to the owner, something I've never done before in my life. His response was to shrug his shoulders and say that it was a busy night and that he was sure our waiter's negligence was unintentional. That's it. I pretty much seethed the entire way home and stayed mad for good portion of the evening afterwards.

Take my advice-do not make the mistake of eating at this restaurant. You'll only regret wasting your time and money, especially when they are so many other quality places on the Island where the food is worth it and the word service actually means something.

Pros: Decent food and decor

Cons: Pretty much everything else

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We had a terrific dinner the food had an elegant flare. The place is very small and crowded. The noise level is rather high and the tables are rather close so if its an intiment evening you are planning this is not the place. However the food is delicious and portions are average as well as the price.

3
★★★☆☆

We had a terrific dinner the food had an elegant flare. The place is very small and crowded. The noise level is rather high and the tables are rather close so if its an intiment evening you are planning this is not the place. However the food is delicious and portions are average as well as the price.

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