T-Mobile The Cell Phone Store - Hudson Valley Mall

★☆☆☆☆
  • 1300 ULSTER AVE SPC K-24

    Kingston, NY 12401

    Map & Directions
  • 845-382-2800

About T-Mobile The Cell Phone Store - Hudson Valley Mall

Categories
  • Cellular Phone Companies

Communications & Utilities

Communications & Utilities
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We have a family cell phone plan from T-Mobile, with 5 phones, 1000 peak minutes/month. We had had 4 phones for about a year, no problem. The trouble started when we added the fifth phone. The sales person assured us it would be added on to the same account, would just get us another phone and more minutes. They didn't add it on the same account, and they charged us $30 a month extra for 6 months, and wouldn't fix it. Got nasty on the phone, threatened to send us to collection- over their mistake! Now we're locked in for two years, can't change without incurring charge of $250/phone. Never again!

STAY AWAY!!!!!

PROS: ??
CONS: Poor customer service

1
★☆☆☆☆

We have a family cell phone plan from T-Mobile, with 5 phones, 1000 peak minutes/month. We had had 4 phones for about a year, no problem. The trouble started when we added the fifth phone. The sales person assured us it would be added on to the same account, would just get us another phone and more minutes. They didn't add it on the same account, and they charged us $30 a month extra for 6 months, and wouldn't fix it. Got nasty on the phone, threatened to send us to collection- over their mistake! Now we're locked in for two years, can't change without incurring charge of $250/phone. Never again!

STAY AWAY!!!!!

PROS: ??
CONS: Poor customer service

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