Skin Solutions Dermatology & Skin Cancer Surgery P C

★★★☆☆
35.9409 -86.8361
Map and Directions to Skin Solutions Dermatology & Skin Cancer Surgery P C

615-771-7546

200 Cool Springs Boulevard

Franklin, TN

37067

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About Skin Solutions Dermatology & Skin Cancer Surgery P C

Health & Medical

Health & Medical
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Dana L. Latour, MD

740 Cool Springs Boulevard Franklin, TN

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Pena, Julie M, Md - Skin Solutions

200 Cool Springs Blvd Franklin, AL

3.0 19
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Reviews 1 - 19 of 19.
.

I love that the office was able to see me immediately! I called some other local dermatologists, and it was going to be a two month wait for a new patient!!! I had a skin rash that needed to be seen right away, and I was able to get in the next day. I saw Michelle at the Nashville location, and she really took the time to listen to my concerns. I didn't feel rushed, and I could tell she really cared about my discomfort. I actually scheduled another appointment to have my moles checked out. I'm so glad I found this dermatologist!

5
★★★★★

I love that the office was able to see me immediately! I called some other local dermatologists, and it was going to be a two month wait for a new patient!!! I had a skin rash that needed to be seen right away, and I was able to get in the next day. I saw Michelle at the Nashville location, and she really took the time to listen to my concerns. I didn't feel rushed, and I could tell she really cared about my discomfort. I actually scheduled another appointment to have my moles checked out. I'm so glad I found this dermatologist!

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.

I have seen JoEllyn in the past and she is great. I recently called and wanted to make an appointment with her but she was going to be out for a few days so the lady, Ashley, on the phone recommended I see Walt. She was extremely nice and listened to my concerns. I made the appointment with Walt and was very pleased! I wanted a few moles removed on my back and he was able to do it during the office visit by shaving them off. He along with his nurse were very friendly. Walt was very upbeat and positive. He was more than willing to answer any of my questions and concerns. The places he shaved have healed wonderfully!! The front office staff was great too! I'm very happy I decided to see Walt. Now I know I will be in great hands with JoEllyn or Walt! I love Skin Solutions :)

5
★★★★★

I have seen JoEllyn in the past and she is great. I recently called and wanted to make an appointment with her but she was going to be out for a few days so the lady, Ashley, on the phone recommended I see Walt. She was extremely nice and listened to my concerns. I made the appointment with Walt and was very pleased! I wanted a few moles removed on my back and he was able to do it during the office visit by shaving them off. He along with his nurse were very friendly. Walt was very upbeat and positive. He was more than willing to answer any of my questions and concerns. The places he shaved have healed wonderfully!! The front office staff was great too! I'm very happy I decided to see Walt. Now I know I will be in great hands with JoEllyn or Walt! I love Skin Solutions :)

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.

The office staff were amazing and beautiful!! They all had gorgeous skin which means to me that they know what theyre talking about. I have seen both walt sims and joellen dyson about acne problems. Both of them are GREAT. Recently I saw walt who was able to put me on a medicine called duac, but knowing it would dry my skin out, he led me to their product girl who was very knowledgable! She was able to match me up with prodoucts that counteracted the dryness from the medicine and it has worked wonders!! My face has started to clear up and im so excited and relieved! Go see them, theyre like a family there and treat you like family as well. Very professional.

5
★★★★★

The office staff were amazing and beautiful!! They all had gorgeous skin which means to me that they know what theyre talking about. I have seen both walt sims and joellen dyson about acne problems. Both of them are GREAT. Recently I saw walt who was able to put me on a medicine called duac, but knowing it would dry my skin out, he led me to their product girl who was very knowledgable! She was able to match me up with prodoucts that counteracted the dryness from the medicine and it has worked wonders!! My face has started to clear up and im so excited and relieved! Go see them, theyre like a family there and treat you like family as well. Very professional.

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.

I had been battling adult acne for too many years and have tried everything from antibiotics to Accutane. But once I went to Skin Solutions and spoke with the PA JoEllyn she told me exactly what I needed. I was apprehensive at first, but after 2 months, my skin looks great! They sell products in the office, so if I need a specific face wash, it's conveniently there instead of having to run around town looking for it. The front staff isn't pushy or rude and are very personable. JoEllyn even squeezed me in when she was really busy which I am impressed by. Also, Dr. Pena is all about skin cancer prevention which is a plus!!

5
★★★★★

I had been battling adult acne for too many years and have tried everything from antibiotics to Accutane. But once I went to Skin Solutions and spoke with the PA JoEllyn she told me exactly what I needed. I was apprehensive at first, but after 2 months, my skin looks great! They sell products in the office, so if I need a specific face wash, it's conveniently there instead of having to run around town looking for it. The front staff isn't pushy or rude and are very personable. JoEllyn even squeezed me in when she was really busy which I am impressed by. Also, Dr. Pena is all about skin cancer prevention which is a plus!!

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.

The best dermatology office by far! Dr. Julie Pena is a dedicated professional. I recently began to read the articles on the Pena MD Studio website and the are very helpful, I look forward to the next one!

5
★★★★★

The best dermatology office by far! Dr. Julie Pena is a dedicated professional. I recently began to read the articles on the Pena MD Studio website and the are very helpful, I look forward to the next one!

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.

Hands down the worst dermatology office I've ever been to. The doctor looked at me for maybe a minute and told me they would call a prescription for a topical antibiotic to my local pharmacy and respond to a fax from my mailorder pharmacy requesting a refill of another prescription. They never responded to the fax and the mail-order pharmacy, and they called in a prescription to my local pharmacy for something they said I didn't need. I called over a week ago requesting they give me the prescription for the topical antibiotic they said they were going to give me, and my pharmacy has yet to hear anything from them. Worst customer service I've ever experienced.

In addition, they don't put any medication you're taking on your chart unless they consider it immediately relevant to the skin issue you're there for. I am on a very strong medication, which I told the nurse about, and it wasn't even included on my chart. The doctor didn't even know I was taking it.

Never have I experienced such a disregard for a patient's health or money. These people are completely incompetent. Avoid at all costs!

1
★☆☆☆☆

Hands down the worst dermatology office I've ever been to. The doctor looked at me for maybe a minute and told me they would call a prescription for a topical antibiotic to my local pharmacy and respond to a fax from my mailorder pharmacy requesting a refill of another prescription. They never responded to the fax and the mail-order pharmacy, and they called in a prescription to my local pharmacy for something they said I didn't need. I called over a week ago requesting they give me the prescription for the topical antibiotic they said they were going to give me, and my pharmacy has yet to hear anything from them. Worst customer service I've ever experienced.

In addition, they don't put any medication you're taking on your chart unless they consider it immediately relevant to the skin issue you're there for. I am on a very strong medication, which I told the nurse about, and it wasn't even included on my chart. The doctor didn't even know I was taking it.

Never have I experienced such a disregard for a patient's health or money. These people are completely incompetent. Avoid at all costs!

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0 out of 1 people found this review helpful.

.

I have never felt more like a number just shuffled in and shuffled out! I was referred to this place and thought I would give them a try but I feel like the $$$ ranks much higher than the person here.

1
★☆☆☆☆

I have never felt more like a number just shuffled in and shuffled out! I was referred to this place and thought I would give them a try but I feel like the $$$ ranks much higher than the person here.

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.

I think that Dr. Pena and her staff are wonderful! They cleared up a skin condition on my arms called KP!

5
★★★★★

I think that Dr. Pena and her staff are wonderful! They cleared up a skin condition on my arms called KP!

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.

I suffered from Adult Acne for over 10 years and not one Dermatologist could help me until I found Dr. Pena. She prescribed two RX items and in 3 months, my skin and back was free from breakouts. I have not had a problem with acne since then and that was 5 years ago. Dr. Pena did not push or suggest any of the products she sells. I have since been to the office for routine skin checks and, recently, a skin reaction (allergy?)...and Jo Ellyn, the PA, was wonderful. She made her RX recommendations and, within 3 days, the reaction I was experiencing had cleared up. Front desk reps/service has greatly improved! Prior "customer service" at the front desk was not pleasant and often made me wonder why I would continue going there, but it was easy to remember Dr. Pena and Jo Ellyn, PA were/are well worth the visit!

5
★★★★★

I suffered from Adult Acne for over 10 years and not one Dermatologist could help me until I found Dr. Pena. She prescribed two RX items and in 3 months, my skin and back was free from breakouts. I have not had a problem with acne since then and that was 5 years ago. Dr. Pena did not push or suggest any of the products she sells. I have since been to the office for routine skin checks and, recently, a skin reaction (allergy?)...and Jo Ellyn, the PA, was wonderful. She made her RX recommendations and, within 3 days, the reaction I was experiencing had cleared up. Front desk reps/service has greatly improved! Prior "customer service" at the front desk was not pleasant and often made me wonder why I would continue going there, but it was easy to remember Dr. Pena and Jo Ellyn, PA were/are well worth the visit!

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.

I had a wonderful experience at this office - they seemed well organized and very caring. The office was extremely busy - but, I felt they took they time that they needed with me.

Happy Customer!

4
★★★★☆

I had a wonderful experience at this office - they seemed well organized and very caring. The office was extremely busy - but, I felt they took they time that they needed with me.

Happy Customer!

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.

This practice is horrible. Their fees are ridiculous. They charged $2000 to remove 3 moles. Would never recommend. Dealing with the billing department was awful. I was told I signed a consent form and therefore had no justification to complain.

1
★☆☆☆☆

This practice is horrible. Their fees are ridiculous. They charged $2000 to remove 3 moles. Would never recommend. Dealing with the billing department was awful. I was told I signed a consent form and therefore had no justification to complain.

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1 out of 1 people found this review helpful.

.

I have seen Dr Pena off and on for quite a few years, for both medical and cosmetic reasons. For the most part her staff are very knowledgeable and helpful. Sometimes I do experience a wait time but the benefits from her office visits are worth it. Her PAs, I have also found very knowledgeable and easy to understand. The products that I have used that are sold in her office have all worked great for me and I don't feel like her office is run in an unprofessional manner because of this. I did get any negative feeling from purchasing these products, I understood that she had done her job by finding products that she trusted before offering them in her office.

4
★★★★☆

I have seen Dr Pena off and on for quite a few years, for both medical and cosmetic reasons. For the most part her staff are very knowledgeable and helpful. Sometimes I do experience a wait time but the benefits from her office visits are worth it. Her PAs, I have also found very knowledgeable and easy to understand. The products that I have used that are sold in her office have all worked great for me and I don't feel like her office is run in an unprofessional manner because of this. I did get any negative feeling from purchasing these products, I understood that she had done her job by finding products that she trusted before offering them in her office.

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.

I had been a patient for several years. The office staff has become increasingly disorganized. After waiting more than 1 hour in the waiting room and then more than one hour in the actual office I had to remind a staff person I was there. When Dr. Pena finally arrived, she passed off the wait as my fault for making an appointment at 11:30. I have has problems in the past and will be looking for a Dermatologist and not a botox clinic.

1
★☆☆☆☆

I had been a patient for several years. The office staff has become increasingly disorganized. After waiting more than 1 hour in the waiting room and then more than one hour in the actual office I had to remind a staff person I was there. When Dr. Pena finally arrived, she passed off the wait as my fault for making an appointment at 11:30. I have has problems in the past and will be looking for a Dermatologist and not a botox clinic.

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.

After listing three times what I was allergic to, they sent me to the pharmacy to fill my six perscriptions and two of them were what I listed as being allergic to!

1
★☆☆☆☆

After listing three times what I was allergic to, they sent me to the pharmacy to fill my six perscriptions and two of them were what I listed as being allergic to!

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.

I thought this place was great!!!

I've seen Dr. Pena and Walt Sims - they both were great. My wait time was a little long when I saw Dr. Pena - but well worth it once I got back to the room. I've had acne for many years - and Dr. Pena is the only dermatologist that has been able to successfully treat it.

Thanks Dr. Pena!!!

5
★★★★★

I thought this place was great!!!

I've seen Dr. Pena and Walt Sims - they both were great. My wait time was a little long when I saw Dr. Pena - but well worth it once I got back to the room. I've had acne for many years - and Dr. Pena is the only dermatologist that has been able to successfully treat it.

Thanks Dr. Pena!!!

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.

I found Skin Solutions to be a great place. The entire staff worked very hard to provide excellent service starting with the front office staff and ending with a followup visit after surgery. The PA in their office called the evening after my surgery to check on me.

I found the billing department to be very kind and helpful. I had surgery there in her office and they were willing to work out payment arrangements for my very large deductible. They offered the 15% reduction for payment made within 10 days, but I wasn't able to take advantage of this :-(

4
★★★★☆

I found Skin Solutions to be a great place. The entire staff worked very hard to provide excellent service starting with the front office staff and ending with a followup visit after surgery. The PA in their office called the evening after my surgery to check on me.

I found the billing department to be very kind and helpful. I had surgery there in her office and they were willing to work out payment arrangements for my very large deductible. They offered the 15% reduction for payment made within 10 days, but I wasn't able to take advantage of this :-(

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1 out of 1 people found this review helpful.

.

Sadly, we have had a run of terrible experiences with Dr. Pena's office staff. While Dr. Pena provided fine medical help to us, her office staff is unethical, unprofessional, inept and dishonest. In dealing with an insurance claim discrepancy, her billing department claimed to have called my insurance company-I checked, and they keep detailed phone records on each account-NO call ever was recorded. Upon request of a discount due to insurance denial, I was offered a 15% discount one day, and it was refused the next. I finally had to have my insurance company explain via 3-way call that non covered expenses are not applied to deductibles. The billing supervisor at Dr. Pena's office touted her 30 years in the industry, but claimed my insurance company would apply non covered charges to my deductible. This is absolutely UNTRUE and my insurance company had to explain this to her. At long last when I settled the bill, the billing agent at the Dr.'s office ASKED ME to figure out what 15% off would be because it was late in the day and she was tired!
We will of course NEVER be comfortable in this office again, though we are happy with Dr. Pena's services.

1
★☆☆☆☆

Sadly, we have had a run of terrible experiences with Dr. Pena's office staff. While Dr. Pena provided fine medical help to us, her office staff is unethical, unprofessional, inept and dishonest. In dealing with an insurance claim discrepancy, her billing department claimed to have called my insurance company-I checked, and they keep detailed phone records on each account-NO call ever was recorded. Upon request of a discount due to insurance denial, I was offered a 15% discount one day, and it was refused the next. I finally had to have my insurance company explain via 3-way call that non covered expenses are not applied to deductibles. The billing supervisor at Dr. Pena's office touted her 30 years in the industry, but claimed my insurance company would apply non covered charges to my deductible. This is absolutely UNTRUE and my insurance company had to explain this to her. At long last when I settled the bill, the billing agent at the Dr.'s office ASKED ME to figure out what 15% off would be because it was late in the day and she was tired!
We will of course NEVER be comfortable in this office again, though we are happy with Dr. Pena's services.

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1 out of 1 people found this review helpful.

.

I have been to several dermatologists for my acne problem, and I was very pleased with the service and solutions presented here. I do not have insurance, and every other dermo has prescribed me with about 4 or 5 products (topical and oral antibiotics) that are about $200 a month and only work so so. Dr. Pena was the first one to even suggest getting off antibiotics (which can be harmful if taken for too long - 5 years for me!) and she suggested trying an oral hormone to see if my problem was a hormonal imbalance. My skin hasn't looked this good in years AND I'm not spending a fortune!

4
★★★★☆

I have been to several dermatologists for my acne problem, and I was very pleased with the service and solutions presented here. I do not have insurance, and every other dermo has prescribed me with about 4 or 5 products (topical and oral antibiotics) that are about $200 a month and only work so so. Dr. Pena was the first one to even suggest getting off antibiotics (which can be harmful if taken for too long - 5 years for me!) and she suggested trying an oral hormone to see if my problem was a hormonal imbalance. My skin hasn't looked this good in years AND I'm not spending a fortune!

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.

I was new to the area and recently saw Dr. Pena for a recent acne flare-up. It had been two years since I had had acne, and knew I needed some prescriptions just as in the past. I was extremely disappointed with her. Dr. Pena totally ignored me when I told her what prescriptions worked for me and what didn't in the past. Instead, she "prescribed" me nearly $200 worth of products that she sells in her office! Does this sound ethical to you? Of course, I didn't buy them. How could anyone trust a doctor that runs their professional office as a Macy's cosmetic counter? I'm going to schedule an appointment with another dermatologist and the first question I ask will be, "Do you sell any products out of your office?'

PROS: Location
CONS: A pitiful way to run a professional medical practice

1
★☆☆☆☆

I was new to the area and recently saw Dr. Pena for a recent acne flare-up. It had been two years since I had had acne, and knew I needed some prescriptions just as in the past. I was extremely disappointed with her. Dr. Pena totally ignored me when I told her what prescriptions worked for me and what didn't in the past. Instead, she "prescribed" me nearly $200 worth of products that she sells in her office! Does this sound ethical to you? Of course, I didn't buy them. How could anyone trust a doctor that runs their professional office as a Macy's cosmetic counter? I'm going to schedule an appointment with another dermatologist and the first question I ask will be, "Do you sell any products out of your office?'

PROS: Location
CONS: A pitiful way to run a professional medical practice

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