Crown Wine & Spirits

★★★★☆
  • 121 South State Rd 7

    West Palm Beach, FL 33414

    Map & Directions
  • 561-296-9463

About Crown Wine & Spirits

Categories
  • Food Stores
  • Liquor Stores
  • Wine Stores
  • Gifts & Novelties
  • Cigarettes & Tobacco Stores
Details
  • Gourmet Foods

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Crown Wine & Spirits is a fantastic place to visit for knowledgeable employees who know their speciality wines

4
★★★★☆

Crown Wine & Spirits is a fantastic place to visit for knowledgeable employees who know their speciality wines

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This brand new store is beautiful inside and has a wonderful selection or wines, liquors, gourmet foods and more. However, their customer service is severely lacking. I went in to purchase some champagne and wine for a party I was attending and only one person was helping people on the salesfloor. I should have gotten his name, but I didn't...but, he was the best person theyhad working in this store. He was knowledgable and helpful. When I went up to the register to pay, there was only 1 person behind the counter and several others simply hanging around. I walked right past someone who was apparently supposed to be at a register, but he was too busy chatting with another employee about some football game, to pay attention to the customers. I got in line behind some people who had a VERY large order. Meanwhile, this cashier looks right at me and just ignores the fact that I'm standing in line. When he finally did decide to get to work and ring people up, instead od taking the next person in line, (me) he bypassed both me and the 3 people standing behind me, to take care of some guy who just walked right in front of everyone. I was very close to just walking out when a female staff member came along and saw the line and stepped up to help. Meanwhile, the other 4 guys who had been just hanging around, as well as this other cashier, were all still totally oblivious that there were customers waiting.

It doesn't matter how good a place is or how great a selection they have, customer service is a VERY important part of any business and the customer service here was very, very lacking. Next time, I'll think twice about going there.

3
★★★☆☆

This brand new store is beautiful inside and has a wonderful selection or wines, liquors, gourmet foods and more. However, their customer service is severely lacking. I went in to purchase some champagne and wine for a party I was attending and only one person was helping people on the salesfloor. I should have gotten his name, but I didn't...but, he was the best person theyhad working in this store. He was knowledgable and helpful. When I went up to the register to pay, there was only 1 person behind the counter and several others simply hanging around. I walked right past someone who was apparently supposed to be at a register, but he was too busy chatting with another employee about some football game, to pay attention to the customers. I got in line behind some people who had a VERY large order. Meanwhile, this cashier looks right at me and just ignores the fact that I'm standing in line. When he finally did decide to get to work and ring people up, instead od taking the next person in line, (me) he bypassed both me and the 3 people standing behind me, to take care of some guy who just walked right in front of everyone. I was very close to just walking out when a female staff member came along and saw the line and stepped up to help. Meanwhile, the other 4 guys who had been just hanging around, as well as this other cashier, were all still totally oblivious that there were customers waiting.

It doesn't matter how good a place is or how great a selection they have, customer service is a VERY important part of any business and the customer service here was very, very lacking. Next time, I'll think twice about going there.

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