Spa Newbury

I had a pretty good experience there. The person who was supposed to perform my services had called out sick and nobody told me until I had already arrived. They scrambled to get someone else to do it and ended up finding someone but I had to wait a bit. It was relaxing and comfortable, but I wouldn't say the atmosphere justified the price.

I had the absolute worst customer service experience of life. After I forked over a huge amount of money, the services were not that great. I get much better service and more welcoming staff at La Dolce a Vita for less money! When I asked to speak to a manger about my shortened services, the person rudely said that she was the owner. She was horrible to me. How can this woman still be in business? I will never go to Spa Newbury again. I wish I had read the other reviews before going.

Bad Experience -- horrific customer service. The owner is the rudest woman I have ever encountered. The services are just average, but the place is cramped and not inviting.

We scheduled a party of 4 for this spa's mini spa retreats. It was hard to believe that any spa on Newbury Street would actually offer Spa Packages for $95 each....we thought it was too good to be true but we couldn't resist trying. The owner spent about half an hour describing the different services to us which was impressive because these are the cheapest packages they offer. I was impressed at their high level of service before we even walked through the door. The services were exactly as described and perfect for the price. I had a Warm Java Back Neck Shoulder Scrub Massage with an express facial which was YUMMY. Highly recommened!

My girlfriend and I had a fantastic Spa Day here. We got quick appointments with only a couple days notice. Our facials were phenominal. I recommend the hot rock massage. We had a lot of fun in their lounge for our manis and pedis. Fabulous selection of colors. We will definitely be back. The staff were friendly and knowledgeable. Everyone in the lounge was enjoying themselves. The stress just melted off.