Dr. Celina Tsang

★★★☆☆

About Dr. Celina Tsang

Categories
  • Family Practice Doctors

Health & Medical

Health & Medical
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Where do I start? First off Dr Tsang was very nice and personable. It??s too bad the service that is provided afterwards does not match the impression she initially left me with.

I scheduled an apt for a physical I needed for work. I made it clear from day one that this was urgent. I spent over 4 hours there the day of the apt. (I spent 3 hours there last year for my physical). I had to go back for an x-ray in 2 days. I was told they would call me and send the results by mail in about one week. Numerous calls starting 8 days later were not returned or even acknowledged. They were contacted repeatedly over the course of the next few weeks by leaving voice messages. Phone calls were not returned, nothing in the mail - NOTHING at all from them. Not even the courtesy to let me know what was going on. I needed the results of my physical and was left with nothing after waiting for close to one month.

I had no alternative but to schedule an appointment with another Dr, knowing my insurance would not cover it. While explaining my problem to the staff of another Dr they gave me the number of the office manager of Physicians Group. Finally a sincere and conscientious person from Physicians Group contacted me about the terrible service. It wasn't until that time that I finally received a call from Dr Tsang's office. Almost One Month had passed.

I'm not sure if the problem lies with the Dr or the staff but regardless, there is a huge problem that needs to be addressed.

Needless to say, I will not be returning there nor will I recommend their un-service to anyone.

One more thing - I never did receive an apology for this inexcusable, unprofessional treatment and waste of my time.

1
★☆☆☆☆

Where do I start? First off Dr Tsang was very nice and personable. It??s too bad the service that is provided afterwards does not match the impression she initially left me with.

I scheduled an apt for a physical I needed for work. I made it clear from day one that this was urgent. I spent over 4 hours there the day of the apt. (I spent 3 hours there last year for my physical). I had to go back for an x-ray in 2 days. I was told they would call me and send the results by mail in about one week. Numerous calls starting 8 days later were not returned or even acknowledged. They were contacted repeatedly over the course of the next few weeks by leaving voice messages. Phone calls were not returned, nothing in the mail - NOTHING at all from them. Not even the courtesy to let me know what was going on. I needed the results of my physical and was left with nothing after waiting for close to one month.

I had no alternative but to schedule an appointment with another Dr, knowing my insurance would not cover it. While explaining my problem to the staff of another Dr they gave me the number of the office manager of Physicians Group. Finally a sincere and conscientious person from Physicians Group contacted me about the terrible service. It wasn't until that time that I finally received a call from Dr Tsang's office. Almost One Month had passed.

I'm not sure if the problem lies with the Dr or the staff but regardless, there is a huge problem that needs to be addressed.

Needless to say, I will not be returning there nor will I recommend their un-service to anyone.

One more thing - I never did receive an apology for this inexcusable, unprofessional treatment and waste of my time.

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Dr. Tsang is a fantastic physician. The wait time is long, but in order to see such a caring physician who takes the time to talk with you about what you are going through medically is so worth it. She is very intelligent and tries to determine what is wrong with you in a very concise manner. She does not take extraordinary measures, but yet logically determines what your diagnosis is. Her nurses are equally as caring and efficient. I am so grateful to have found them for my primary care!

5
★★★★★

Dr. Tsang is a fantastic physician. The wait time is long, but in order to see such a caring physician who takes the time to talk with you about what you are going through medically is so worth it. She is very intelligent and tries to determine what is wrong with you in a very concise manner. She does not take extraordinary measures, but yet logically determines what your diagnosis is. Her nurses are equally as caring and efficient. I am so grateful to have found them for my primary care!

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I'VE BEEN A PATIENT FOR 2 YEARS AND YES YOU DO HAVE TO WAIT A LONG TIME BUT SHE IS DEFINITELY WORTH THE WAIT. SHE SPENDS PLENTY OF TIME WITH YOU WHEN IT IS YOUR TURN TO MAKE IT WORTH THE WAIT.

5
★★★★★

I'VE BEEN A PATIENT FOR 2 YEARS AND YES YOU DO HAVE TO WAIT A LONG TIME BUT SHE IS DEFINITELY WORTH THE WAIT. SHE SPENDS PLENTY OF TIME WITH YOU WHEN IT IS YOUR TURN TO MAKE IT WORTH THE WAIT.

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I have gone to Dr. Tsang for over a year, and every time I've seen her (which hasn't been that often) I've had to wait over 2 hours. I went in a few months ago (with an appointment)and waited to see her for 3 1/2 HOURS! It was over 4 hours before I left the building. The last time I went in a few weeks ago, I had an appt. and waited an hour and a half in the waiting room and then left. Needless to say, I'm switching to someone else. I give her 2 stars instead of 1 only because she is a really good doctor, but who has that kind of time to waste?? It's ridiculous.

2
★★☆☆☆

I have gone to Dr. Tsang for over a year, and every time I've seen her (which hasn't been that often) I've had to wait over 2 hours. I went in a few months ago (with an appointment)and waited to see her for 3 1/2 HOURS! It was over 4 hours before I left the building. The last time I went in a few weeks ago, I had an appt. and waited an hour and a half in the waiting room and then left. Needless to say, I'm switching to someone else. I give her 2 stars instead of 1 only because she is a really good doctor, but who has that kind of time to waste?? It's ridiculous.

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