Once Upon a Child

★★☆☆☆
  • 253 grand heights drive

    Cary, NC 27512

    Map & Directions
  • 919-380-8768

About Once Upon a Child

Categories
  • Baby Clothes
  • Maternity Clothing
  • Second Hand Goods
  • Used Clothing

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I haven't been here in 2 yrs and now I remember why: the woman who appears to be the manager is absolutely terrible. She is so rude, unfriendly, condescending and seems totally unhappy with her job. It always surprises me that some stores hire the most un-customer service oriented people when that is in fact the nature of their business. I am particularly p.o.'d because I went there 2 days ago, brought a large bin, as I recall they require, and was told to shop until my clothes had been sorted and logged in if they accepted them. My child and I waited over an hour, wandering through the store which Is organized well but IMO a bunch of junk except for the rare quality piece here or there. I don't buy used clothing--just my preference and due to allergy/skin issues my child has. So we waited bored and my daughter was going nuts. They could offer a little play area or tv for the kids to keep them occupied.I was happy that they bought a good number of my clothes--I heard another shopper admiring them out loud to the store buyer. It got to be late and I needed to leave to get my child to a lesson across town. The buyer still had about 20 pieces stacked and ready to key into their computer as stock, in other words they were going to buy them. I said I had to go, could I return the next day with same items? The mgr stepped in and said there were no guarantees they would buy them again. I wasn't about to miss my Childs lesson over getting a little more cash right then so we left. I came back this morning and the nice girl who originally liked our clothes wasn't there and the rude mgr was. This time she bought 2 nice items only ( a fancy wool/angora sweater) and another item and I got $2.75! I felt she was "getting me back" for not being able to finish my transaction the first day. I told her she must have very different taste than the other buyer and she offered lame excuses like ; some things were too worn, they had too much stock in those sizes (4-6) Not from what I saw in the store. Just being selectively discriminatory toward me because I was frustrated at how long it took last time. There are so many options for buying inexpensive clothes, from craigslist to consignment sales to other stores that I will never sell here again and tell everyone I know to go elsewhere. I will take our Janie and Jack, Gymboree,and boutique clothes somewhere else. Leave the trash for this joy of a manager to deal with.What are the owners thinking keeping her?

1
★☆☆☆☆

I haven't been here in 2 yrs and now I remember why: the woman who appears to be the manager is absolutely terrible. She is so rude, unfriendly, condescending and seems totally unhappy with her job. It always surprises me that some stores hire the most un-customer service oriented people when that is in fact the nature of their business. I am particularly p.o.'d because I went there 2 days ago, brought a large bin, as I recall they require, and was told to shop until my clothes had been sorted and logged in if they accepted them. My child and I waited over an hour, wandering through the store which Is organized well but IMO a bunch of junk except for the rare quality piece here or there. I don't buy used clothing--just my preference and due to allergy/skin issues my child has. So we waited bored and my daughter was going nuts. They could offer a little play area or tv for the kids to keep them occupied.I was happy that they bought a good number of my clothes--I heard another shopper admiring them out loud to the store buyer. It got to be late and I needed to leave to get my child to a lesson across town. The buyer still had about 20 pieces stacked and ready to key into their computer as stock, in other words they were going to buy them. I said I had to go, could I return the next day with same items? The mgr stepped in and said there were no guarantees they would buy them again. I wasn't about to miss my Childs lesson over getting a little more cash right then so we left. I came back this morning and the nice girl who originally liked our clothes wasn't there and the rude mgr was. This time she bought 2 nice items only ( a fancy wool/angora sweater) and another item and I got $2.75! I felt she was "getting me back" for not being able to finish my transaction the first day. I told her she must have very different taste than the other buyer and she offered lame excuses like ; some things were too worn, they had too much stock in those sizes (4-6) Not from what I saw in the store. Just being selectively discriminatory toward me because I was frustrated at how long it took last time. There are so many options for buying inexpensive clothes, from craigslist to consignment sales to other stores that I will never sell here again and tell everyone I know to go elsewhere. I will take our Janie and Jack, Gymboree,and boutique clothes somewhere else. Leave the trash for this joy of a manager to deal with.What are the owners thinking keeping her?

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WORST CUSTOMER SERVICE AND RUDEST STAFF EVER!!!!! The owner/manager was extremely rude and very upset that I had the nerve to bring in more than two containers of stuff. She told me it was overwhelming and people just don't bring in so much stuff. She told me off and ordered me around while I did my best to remain calm and polite. She does not recognize upscale name brand clothes but took stuff I was sure was only fit to donate to goodwill. She required me wait in the store while she went through everything and from time to time she ordered me not to just stand but to shop around. While I waited I witnessed her being rude to two other customers resulting with them both walking out confused and angry by the way they were treated. Hands down the rudest person I have ever encountered! I would rather give my kids used clothes away than ever step foot in that store again.

1
★☆☆☆☆

WORST CUSTOMER SERVICE AND RUDEST STAFF EVER!!!!! The owner/manager was extremely rude and very upset that I had the nerve to bring in more than two containers of stuff. She told me it was overwhelming and people just don't bring in so much stuff. She told me off and ordered me around while I did my best to remain calm and polite. She does not recognize upscale name brand clothes but took stuff I was sure was only fit to donate to goodwill. She required me wait in the store while she went through everything and from time to time she ordered me not to just stand but to shop around. While I waited I witnessed her being rude to two other customers resulting with them both walking out confused and angry by the way they were treated. Hands down the rudest person I have ever encountered! I would rather give my kids used clothes away than ever step foot in that store again.

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EXTREMELY RUDE ON THE PHONE. I called to ask about some products I had over the phone and she was EXTREMELY rude and when I asked why she was coming across so rude she said I can take my business elswhere and hung up the phone. I called back to ask to speak to the manager and she said she was. She again was very rude. I WILL NOT DO BUSINESS THERE. I agree with the other posts.

1
★☆☆☆☆

EXTREMELY RUDE ON THE PHONE. I called to ask about some products I had over the phone and she was EXTREMELY rude and when I asked why she was coming across so rude she said I can take my business elswhere and hung up the phone. I called back to ask to speak to the manager and she said she was. She again was very rude. I WILL NOT DO BUSINESS THERE. I agree with the other posts.

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I brought 4 bags of items to this location. I had 2 bags of toys & 2 bags of clothes. The owner was rude & very unprofessional. My 10 year old was sitting in the car (parked right in front of the store window) becasue my 2 year old was sleeping. I told her I would wait in the car & just come back in & she would not allow me to. She told me to bring my kids in & I told her no because my son was sleeping. She then told me if I was going to go outside & I could take my stuff and come back another time!! I could not believe this! After getting my kids out of the car & waiting for an hour & 20 minutes to go through the stuff, she gave me almost everything back. The clothes I brought were BRAND NEW!!! My 2 year old never got a chance to wear them so instead of taking to them to the salvation army, I brought them there. When I asked why she didn't take the clothes she stated she had an overabundance of clothes. I had just seen the commercial the day before & thats why I brought them there. Overall unsatisfied. I ended up walking out of there with a $20 bill. Unbelieveable. Even if this woman gave me $200 I would not return because her customer service skills suck. She's rude, unprofessional & a nasty person. Try another location!!!

1
★☆☆☆☆

I brought 4 bags of items to this location. I had 2 bags of toys & 2 bags of clothes. The owner was rude & very unprofessional. My 10 year old was sitting in the car (parked right in front of the store window) becasue my 2 year old was sleeping. I told her I would wait in the car & just come back in & she would not allow me to. She told me to bring my kids in & I told her no because my son was sleeping. She then told me if I was going to go outside & I could take my stuff and come back another time!! I could not believe this! After getting my kids out of the car & waiting for an hour & 20 minutes to go through the stuff, she gave me almost everything back. The clothes I brought were BRAND NEW!!! My 2 year old never got a chance to wear them so instead of taking to them to the salvation army, I brought them there. When I asked why she didn't take the clothes she stated she had an overabundance of clothes. I had just seen the commercial the day before & thats why I brought them there. Overall unsatisfied. I ended up walking out of there with a $20 bill. Unbelieveable. Even if this woman gave me $200 I would not return because her customer service skills suck. She's rude, unprofessional & a nasty person. Try another location!!!

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I have to agree with the other posted reviews about the rudeness. The owner is very rude and the clothes look outdated there. I was given only $30 for tons of brand new stuff I brought in. I wasted my time and drove a good distance to have this experience at this store. I would advise going elsewhere!!

1
★☆☆☆☆

I have to agree with the other posted reviews about the rudeness. The owner is very rude and the clothes look outdated there. I was given only $30 for tons of brand new stuff I brought in. I wasted my time and drove a good distance to have this experience at this store. I would advise going elsewhere!!

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1 out of 1 people found this review helpful.

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This store is horrible!! Save your time. The owner is really disrespectful and makes you feel like she's doing you a favor... I have tried this place 3 times and the last one was it for me!! I will NEVER go back there again! So rude and lack of customer service... Just Horrible!!

1
★☆☆☆☆

This store is horrible!! Save your time. The owner is really disrespectful and makes you feel like she's doing you a favor... I have tried this place 3 times and the last one was it for me!! I will NEVER go back there again! So rude and lack of customer service... Just Horrible!!

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1 out of 1 people found this review helpful.

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The owner of this store has customer service issues, very rude and unprofessional. My friends told me they didn't like this store and I should have listened! I'm amazed they stay in business.

1
★☆☆☆☆

The owner of this store has customer service issues, very rude and unprofessional. My friends told me they didn't like this store and I should have listened! I'm amazed they stay in business.

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1 out of 1 people found this review helpful.

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This store is great, their prices are the best in town. If you're on a budget I recommend you shop here. Also, you don't need an appointment to bring in your items unlike the other local consignment shops!

5
★★★★★

This store is great, their prices are the best in town. If you're on a budget I recommend you shop here. Also, you don't need an appointment to bring in your items unlike the other local consignment shops!

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1 out of 1 people found this review helpful.

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I have been to every consignment store in the area and this is the BEST consignment store in my opinion. WHY? You don't need an appointment, you just bring your stuff in, whatever season too. Other stores I have called don't have appointments for MONTHS!! The prices are GREAT, very reasonable for everything. I have been to other consignment stores and they are selling baby items and clothes for $5 less than what I can get it brand new for. I have saved my hubby so much money shopping at Once Upon a Child. As far as the other comments about the staff being rude, I have no idea what they are talking about because people working there are great! They are friendly and very helpful. I recommend this consignment store to all my family and friends and will continue shopping there to keep saving money for my family. Also, they are a consignment store so they will pay you $16 and sell it for more, that is what they do. If you want more than that then you can sell it yourself at a yard sale where you will be lucky to get even that! If you don't have time for a yard sale and don't want to drop it off at Goodwill where they are also going to sell it for a profit and you want a little money yourself than bring them your items and get some cash or store credit. Don't bring your items in trash bags though and don't bring outdated baby items (more than 5 years).

5
★★★★★

I have been to every consignment store in the area and this is the BEST consignment store in my opinion. WHY? You don't need an appointment, you just bring your stuff in, whatever season too. Other stores I have called don't have appointments for MONTHS!! The prices are GREAT, very reasonable for everything. I have been to other consignment stores and they are selling baby items and clothes for $5 less than what I can get it brand new for. I have saved my hubby so much money shopping at Once Upon a Child. As far as the other comments about the staff being rude, I have no idea what they are talking about because people working there are great! They are friendly and very helpful. I recommend this consignment store to all my family and friends and will continue shopping there to keep saving money for my family. Also, they are a consignment store so they will pay you $16 and sell it for more, that is what they do. If you want more than that then you can sell it yourself at a yard sale where you will be lucky to get even that! If you don't have time for a yard sale and don't want to drop it off at Goodwill where they are also going to sell it for a profit and you want a little money yourself than bring them your items and get some cash or store credit. Don't bring your items in trash bags though and don't bring outdated baby items (more than 5 years).

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0 out of 1 people found this review helpful.

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I have been a long time customer at this location. I have never had a problem with any of the staff. They are all very friendly and polite. They even remember my kids names and always greet us when we enter the store. I have sold my used kids stuff many times and find it is very easy. It is much better selling my items here because I can come in anytime and shop while they go over my things. Plus they give you extra when you use store credit! The store is organized and they always have a great selection. It's the only store of its kind I would ever shop at. I would recommend any one with kids shop here.

5
★★★★★

I have been a long time customer at this location. I have never had a problem with any of the staff. They are all very friendly and polite. They even remember my kids names and always greet us when we enter the store. I have sold my used kids stuff many times and find it is very easy. It is much better selling my items here because I can come in anytime and shop while they go over my things. Plus they give you extra when you use store credit! The store is organized and they always have a great selection. It's the only store of its kind I would ever shop at. I would recommend any one with kids shop here.

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0 out of 2 people found this review helpful.

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I've shopped at the location in Goldsboro several times as well as Greenville and the staff were very nice, patient, welcoming and helpful. At the Grande Heights, Cary location... I don't know what it is... The staff is very rude and unfriendly and the OWNER is beyond horrible! She is very disrespectful and unprofessional to sum it up! If you are in the business of customer service (ESPECIALLY AS THE OWNER) representing your establishment, you are to set an example for your employees. Make people want to come back to your business! The store is great... The selection and organization, but it's not worth the hassle! I'll drive to one of the other locations FIRST! This woman has her daughter who can't be over 10 years old acting just like her! It is very sad! I've been treated the same way more than once and I will not make excuses for an ADULT acting that way! I will not support her business!

1
★☆☆☆☆

I've shopped at the location in Goldsboro several times as well as Greenville and the staff were very nice, patient, welcoming and helpful. At the Grande Heights, Cary location... I don't know what it is... The staff is very rude and unfriendly and the OWNER is beyond horrible! She is very disrespectful and unprofessional to sum it up! If you are in the business of customer service (ESPECIALLY AS THE OWNER) representing your establishment, you are to set an example for your employees. Make people want to come back to your business! The store is great... The selection and organization, but it's not worth the hassle! I'll drive to one of the other locations FIRST! This woman has her daughter who can't be over 10 years old acting just like her! It is very sad! I've been treated the same way more than once and I will not make excuses for an ADULT acting that way! I will not support her business!

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2 out of 2 people found this review helpful.

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Have sold and bought many items at this. They give you $16 for a swing and then sell for $45. Cloths selection ok, but staff is very rude except for salesperson named Mary-I guess because they have little or no competition. Each location is franchise and their is no one to complain to about the lack of customer service (also the owner is the one who is rude).

1
★☆☆☆☆

Have sold and bought many items at this. They give you $16 for a swing and then sell for $45. Cloths selection ok, but staff is very rude except for salesperson named Mary-I guess because they have little or no competition. Each location is franchise and their is no one to complain to about the lack of customer service (also the owner is the one who is rude).

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2 out of 2 people found this review helpful.

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I have never brought my used clothing or toys to them so I have no review on that part but I do know how much I have bought and saved tons of money on for my 3 small kids. The store is set up well and you typically have no trouble finding what you came for. No guarantees you will find what you need but I have never had an issue with that.

The staff has always been friendly and helpful. I have never once felt they were unwelcoming or rude in anyway. They even have a safe enclosed play area next to the register section for the kids to hang out in with a fun movie playing on a small tv.

Go visit this store.. you'll be glad you did!

5
★★★★★

I have never brought my used clothing or toys to them so I have no review on that part but I do know how much I have bought and saved tons of money on for my 3 small kids. The store is set up well and you typically have no trouble finding what you came for. No guarantees you will find what you need but I have never had an issue with that.

The staff has always been friendly and helpful. I have never once felt they were unwelcoming or rude in anyway. They even have a safe enclosed play area next to the register section for the kids to hang out in with a fun movie playing on a small tv.

Go visit this store.. you'll be glad you did!

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I got a decent amount of $ for my gently used clothing. It is unclear what their criteria is, though, and they would not tell me how much they were buying specific items for. They rejected about 50% of my clothing and toys. They take no stuffed animals.

Their prices on used goods are quite reasonable. Definitely, they are better than other similar shops such as Kid to Kid.

4
★★★★☆

I got a decent amount of $ for my gently used clothing. It is unclear what their criteria is, though, and they would not tell me how much they were buying specific items for. They rejected about 50% of my clothing and toys. They take no stuffed animals.

Their prices on used goods are quite reasonable. Definitely, they are better than other similar shops such as Kid to Kid.

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Overall, good selection of children's clothing and toys. If selling clothing to them, beware they are very picky. Rejected brand new clothing with tags. I would recommend donating your gently used clothing instead! Biggest complaint is how unfriendly the staff is. Been there a few times and staff is always unwelcoming and a bit hostile in their conversation.

2
★★☆☆☆

Overall, good selection of children's clothing and toys. If selling clothing to them, beware they are very picky. Rejected brand new clothing with tags. I would recommend donating your gently used clothing instead! Biggest complaint is how unfriendly the staff is. Been there a few times and staff is always unwelcoming and a bit hostile in their conversation.

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1 out of 2 people found this review helpful.

 

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