Facchianos

★★★★☆
  • 71ST AND GARNETT

    Broken Arrow, OK 74012

    Map & Directions
  • 918-461-8697

About Facchianos

Categories
  • Party Planners
  • Wedding Planners
  • Formal Wear Rental
  • Bridal Shops
  • Invitations & Announcements

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4.0 12
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Absolutely dismal experience. They refused to do tuxedo alterations as requested and the staff was rude, rude, rude. Especially the owner. I would NEVER recommend this business to anyone. Go somewhere else. ANYWHERE else!!

1
★☆☆☆☆

Absolutely dismal experience. They refused to do tuxedo alterations as requested and the staff was rude, rude, rude. Especially the owner. I would NEVER recommend this business to anyone. Go somewhere else. ANYWHERE else!!

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0 out of 1 people found this review helpful.

Business Response:

In Response to the review above. This is the owner of Facchianos and we did not refuse to alter the tuxedo this person rented. They called at 4:40 on a Friday afternoon to tell us of a problem, I told them to bring it right away because we close at 6PM so we can have it fixed and ready for the Saturday wedding, we were told "She lived in South Tulsa and was so busy she couldn't bring it" to which I responded if we cannot get it today before we close we cannot have it ready for tomorrow, not an unreasonable request considering she had one hour and 20 minutes to get to our store, we are also in South Tulsa? The caller hung up on me and immediately posted this review instead of bringing the tuxedo for us to fix. This could have easily been resolved if the poster would have brought us the tuxedo so we could have had the time to fix it. By the way Sal B.from the same wedding party returned his tuxedo Monday and said how great all the tuxedos were, he said we were fantastic.
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Facchianos is fantastic! After seeing the review about someone trying to price haggle, I had to leave a review! My fiance found out he is moving to texas last week, giving us only one free weekend before the move to search for his and the wedding party tuxes (because he wanted to be there). We are obviously in the middle of prom season, so the first shop we went to was a chain, where we not only waited in line 20 minutes, but the lady was very rude to us and didn't believe us when we told her we paid $10 at the wedding show to get a special deal (we even had the receipt!). Needless to say, we left stressed out, disgruntled, and defeated. We went to lunch near Facchianos and decided to check it out, even though we thought it might be out of our price range. The atmosphere was a breath of fresh air when we walked in!! It took them a few minutes to get to us, which was fine because we were looking around and weren't waiting in some line. The girl that helped us was so sweet, and gave me so much great feedback when I asked if she thought what I was choosing would work. Needless to say, a night and day experience!! It ended up being a tiny bit more to go through Facchiano's,but like the owner noted, it is for the experience and service, which my fiance and I feel is MORE than worth it! especially since many of our groomsmen are from out of town, and they are sending us a sheet so they know what measurements to send in! I would recommend them 100%!! (and honestly, they have great "deals" just like the chains. we're getting two tuxes free!)

5
★★★★★

Facchianos is fantastic! After seeing the review about someone trying to price haggle, I had to leave a review! My fiance found out he is moving to texas last week, giving us only one free weekend before the move to search for his and the wedding party tuxes (because he wanted to be there). We are obviously in the middle of prom season, so the first shop we went to was a chain, where we not only waited in line 20 minutes, but the lady was very rude to us and didn't believe us when we told her we paid $10 at the wedding show to get a special deal (we even had the receipt!). Needless to say, we left stressed out, disgruntled, and defeated. We went to lunch near Facchianos and decided to check it out, even though we thought it might be out of our price range. The atmosphere was a breath of fresh air when we walked in!! It took them a few minutes to get to us, which was fine because we were looking around and weren't waiting in some line. The girl that helped us was so sweet, and gave me so much great feedback when I asked if she thought what I was choosing would work. Needless to say, a night and day experience!! It ended up being a tiny bit more to go through Facchiano's,but like the owner noted, it is for the experience and service, which my fiance and I feel is MORE than worth it! especially since many of our groomsmen are from out of town, and they are sending us a sheet so they know what measurements to send in! I would recommend them 100%!! (and honestly, they have great "deals" just like the chains. we're getting two tuxes free!)

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1 out of 1 people found this review helpful.

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I recently purchased my perfect wedding dress from Facchianos. When my dress came in it was a size too small. I immediately started stressing out and Rachel(asst. manager) and Jen(Manager) were beyond wonderful. They never made me feel bad or self conscious about it and they assured me this was not a big deal and the problem could be easily fixed. I left feeling so much better and two weeks later I received my new dress that fit perfectly! I could not imagine having a better experience than I did at Facchianos. I was also fortunate to find dresses for my 9 bridesmaids that were perfect and looked wonderful on all of their different body types.
- I can't wait to take my dress in to start fittings because I trust Facchianos 100% and know that it will be perfect!

5
★★★★★

I recently purchased my perfect wedding dress from Facchianos. When my dress came in it was a size too small. I immediately started stressing out and Rachel(asst. manager) and Jen(Manager) were beyond wonderful. They never made me feel bad or self conscious about it and they assured me this was not a big deal and the problem could be easily fixed. I left feeling so much better and two weeks later I received my new dress that fit perfectly! I could not imagine having a better experience than I did at Facchianos. I was also fortunate to find dresses for my 9 bridesmaids that were perfect and looked wonderful on all of their different body types.
- I can't wait to take my dress in to start fittings because I trust Facchianos 100% and know that it will be perfect!

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.

I just bought the ABSOLUTE dress of my dreams at Facchianos today! I am from out of town and stumbled upon them, but I know it was meant to be! The owner listened to exactly what I wanted, picked THE most gorgeous dress I have ever seen, and then sketched out a design of how the dress could be altered when I told her I wanted to change the top of the dress (going from a strapless dress to a V neck). Everyone in the store was extremely sweet and definitely willing to go the extra mile to ensure the Bride-to-be's happiness! My mom and I both cried tears of joy the minute I put the gown on! I was absolutely blown away today!!!

5
★★★★★

I just bought the ABSOLUTE dress of my dreams at Facchianos today! I am from out of town and stumbled upon them, but I know it was meant to be! The owner listened to exactly what I wanted, picked THE most gorgeous dress I have ever seen, and then sketched out a design of how the dress could be altered when I told her I wanted to change the top of the dress (going from a strapless dress to a V neck). Everyone in the store was extremely sweet and definitely willing to go the extra mile to ensure the Bride-to-be's happiness! My mom and I both cried tears of joy the minute I put the gown on! I was absolutely blown away today!!!

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1 out of 1 people found this review helpful.

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Facchianos was the only place that really seemed nice when I was looking for my dress they showed me styles that would look good on me and offered to change anything I wanted, like they made my dress into a sweetheart front and it was perfect for me. All their girls are always smiling when I was in there and all of them knew me by name. I think they are the nicest place in town and all my friends have been going there since my wedding because my dress was so beautiful.

5
★★★★★

Facchianos was the only place that really seemed nice when I was looking for my dress they showed me styles that would look good on me and offered to change anything I wanted, like they made my dress into a sweetheart front and it was perfect for me. All their girls are always smiling when I was in there and all of them knew me by name. I think they are the nicest place in town and all my friends have been going there since my wedding because my dress was so beautiful.

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1 out of 1 people found this review helpful.

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I did my entire wedding w/ Facchianos and it was the best experience ever! I got my wedding dress, bridesmaid dresses, flower girls dress, our tuxes and our invitations and never had one problem. The entire staff is very knowledgeable and make me feel at easy about the most important day of my life. I couldn't have asked for anything better! I'm sending my future sister-in-law here to get her dress b/c it's the ONLY place to do business in Tulsa. The prices are very reasonable, not bargain priced but not outlandishly high, and the service you get through your entire experience is well worth it. Everybody needs to go and try this place out - you won't be disappointed!!!!

5
★★★★★

I did my entire wedding w/ Facchianos and it was the best experience ever! I got my wedding dress, bridesmaid dresses, flower girls dress, our tuxes and our invitations and never had one problem. The entire staff is very knowledgeable and make me feel at easy about the most important day of my life. I couldn't have asked for anything better! I'm sending my future sister-in-law here to get her dress b/c it's the ONLY place to do business in Tulsa. The prices are very reasonable, not bargain priced but not outlandishly high, and the service you get through your entire experience is well worth it. Everybody needs to go and try this place out - you won't be disappointed!!!!

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1 out of 1 people found this review helpful.

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Every time I entered there people were happy and having a good time, it was very relaxing and felt very friendly, I bought my bridesmaid dresses and they even coordinated the tuxedos. Everything fit great and we never had to worry about anything, they are the nicest place in the area.

5
★★★★★

Every time I entered there people were happy and having a good time, it was very relaxing and felt very friendly, I bought my bridesmaid dresses and they even coordinated the tuxedos. Everything fit great and we never had to worry about anything, they are the nicest place in the area.

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1 out of 2 people found this review helpful.

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I went to Facchianos with my mother-in-law to be to try on wedding dresses. I found one that I absolutely loved, but wanted to look around before making a commitment. I went back with my mom to try on the dress and decided that it was indeed "the one". Before ordering with Facchianos, however, I wanted to compare prices. I found a retailer in Florida that sold the dress for about $200 less and before ordering with them I called Facchianos to see if they would price match because they were local and I thought that they were pretty friendly. Their attitude immediately changed. After explaining the situation to one of their employees, their manager got on the phone and was beyond rude to me. There was no reason, at all, for her to speak to me the way she did. After I got off the phone with her I order my dress from the retailer in Florida. I would never do business with them and would never recommend them to anyone.

1
★☆☆☆☆

I went to Facchianos with my mother-in-law to be to try on wedding dresses. I found one that I absolutely loved, but wanted to look around before making a commitment. I went back with my mom to try on the dress and decided that it was indeed "the one". Before ordering with Facchianos, however, I wanted to compare prices. I found a retailer in Florida that sold the dress for about $200 less and before ordering with them I called Facchianos to see if they would price match because they were local and I thought that they were pretty friendly. Their attitude immediately changed. After explaining the situation to one of their employees, their manager got on the phone and was beyond rude to me. There was no reason, at all, for her to speak to me the way she did. After I got off the phone with her I order my dress from the retailer in Florida. I would never do business with them and would never recommend them to anyone.

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1 out of 4 people found this review helpful.

Business Response:

Facchianos is not a discount store We don't price match.Online bridal shopping.You think you are saving 200.When you get your gown at Facchianos, you get a designer gown professionally measured, once received, we check it, steam it, provide storage and professional alterations.Our consultants help brides plan weddings, and give expert advice.You do not get that when you purchase a mail order gown. You take your chances with someone you don't know and have no recourse if there are any problems.You receive your gown in a box, wrinkled, surely to need alterations, then you then have to know someone who can alter, some people who say they do alterations cannot do bridal.You have to find someone to press it, some fabrics stretch and scorch easily and only professionals are able to do it.We have a great reputation for people who want and appreciate our great service.We just tell people the facts, we cannot do business at a discount and give the quality and the service that brides deserve and appreciate here at Facchianos.If you want full service with real designer gowns and experienced bridal consultants that care and will help you have the best wedding experience ever, then Facchianos is for you.
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I bought my gown there and the place was first class from the time you walk in. All the girls there knew me by name and were very helpful. I even had my dress designed by the owner, it was exactly what I had wanted. They also delivered my gown and helped me get ready. I thought they were the best from beginning to end.

5
★★★★★

I bought my gown there and the place was first class from the time you walk in. All the girls there knew me by name and were very helpful. I even had my dress designed by the owner, it was exactly what I had wanted. They also delivered my gown and helped me get ready. I thought they were the best from beginning to end.

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3 out of 8 people found this review helpful.

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They help with every little detail of my wedding, they not only found me the perfect dress but they even delivered it and helped coordinate my whole wedding flawlessly.

5
★★★★★

They help with every little detail of my wedding, they not only found me the perfect dress but they even delivered it and helped coordinate my whole wedding flawlessly.

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3 out of 7 people found this review helpful.

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I went to Facchianos and found my wedding dress they told me one date it would be in however, it came in 2 weeks later. They never called to tell me I had to contact them to see where it was. They informed me if we bought the bridesmaids dresses at the beginning of June then they would be in the middle of August. However, when we called to see where they were both of my bridesmaids and myself were given 3 different dates. They informed me they could be in the week of my wedding. After a lot of arguing they came in in September. However, the dresses were both in the wrong size, they stated that my bridesmaids had gained weight, when in fact they had both lost weight. They were very rude, argued with me, stated they had no control over any of it, then stated whatever when I tried to address why we did not want to have them alter the dress to fit. I would not recommend this place to anyone. They were overpriced, never apologized, got sizes wrong, and everything was late. They would do nothing to correct the situation and insinuated it was our fault.
Very disappointing!!!

1
★☆☆☆☆

I went to Facchianos and found my wedding dress they told me one date it would be in however, it came in 2 weeks later. They never called to tell me I had to contact them to see where it was. They informed me if we bought the bridesmaids dresses at the beginning of June then they would be in the middle of August. However, when we called to see where they were both of my bridesmaids and myself were given 3 different dates. They informed me they could be in the week of my wedding. After a lot of arguing they came in in September. However, the dresses were both in the wrong size, they stated that my bridesmaids had gained weight, when in fact they had both lost weight. They were very rude, argued with me, stated they had no control over any of it, then stated whatever when I tried to address why we did not want to have them alter the dress to fit. I would not recommend this place to anyone. They were overpriced, never apologized, got sizes wrong, and everything was late. They would do nothing to correct the situation and insinuated it was our fault.
Very disappointing!!!

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4 out of 8 people found this review helpful.

Business Response:

Facchianos always calls and leaves messages when customers things arrive. We also give estimated times of arrivals but cannot precisely determine when things will arrive via UPS. This customer purchased gowns with not enough time before the wedding, and did not want to rush the dresses, so they did arrive very close and did need some alterations. Weight changes do change the way gowns fit and hence means that alterations were needed. The bride failed to mention that her gown fit PERFECTLY when we measured and ordered her gown. We remeasured one bridesmaid that was trying to get pregnant at the time when she came in to try on the dress, she wound up not pregnant but measured 2" bigger that the original measurements. Facchianos offered to do the alterations but we feel the bridesmaid was embarrassed at that point and just wanted to take the gown. We called and settled the matter over the phone after this remark was posted, so it was resolved.
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I went there yesterday, and when I went in they were very nice, I told them I have been all over and hadn't found anything, I told them how I wasted too much time at the last store and that I know they are closing in 35 minutes so I will just look, the lady told me we can try on a few in that time. I picked two and as we were trying on she asked me what my dream dress looked like, I described it and she said let me go get one like that. She came back and put it on, and it was PERFECT, exactly what I had described!!!! I could not believe it, if you haven't been there you need to go, if you cannot find a gown they will find EXACTLY what you want. I love my dress!

5
★★★★★

I went there yesterday, and when I went in they were very nice, I told them I have been all over and hadn't found anything, I told them how I wasted too much time at the last store and that I know they are closing in 35 minutes so I will just look, the lady told me we can try on a few in that time. I picked two and as we were trying on she asked me what my dream dress looked like, I described it and she said let me go get one like that. She came back and put it on, and it was PERFECT, exactly what I had described!!!! I could not believe it, if you haven't been there you need to go, if you cannot find a gown they will find EXACTLY what you want. I love my dress!

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4 out of 8 people found this review helpful.

Message from Facchianos

We are getting new dresses everyday!! Call for your appointment! 461-8697

More about Facchianos

Bridal gowns, wedding dresses, tuxedo rentals, tuxedos for sale, mother's dresses, bridesmaid dresses, invitations, flower girl dresses, veils, tiaras, wedding jewelry, wedding shoes

 

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