Midtown Bowl

★☆☆☆☆

About Midtown Bowl

Categories
  • Recreation Facilities
  • Bowling Alleys

Sports & Recreation

Sports & Recreation
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Midtown Bowl

1936 Piedmont Cir NE Atlanta, GA

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Amf Bowling Ctr

2175 Savoy Dr Atlanta, GA

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I chose to have a birthday party at Midtown Bowl on February 9, 2007. As league bowling was earlier in the evening, Midtown Bowl requested that my party of 25 arrive between 9:00 and 9:15 in order to get 5 lanes next to each other. When we arrived and were directed to our lanes, many of the tables were occupied with league bowlers who were not interested in moving. We worked around them and proceeded to bowl for approximately 2.5 hours. After lanes were set up, we discovered that we were unable to add extra bowlers. This was brushed off as an inconvenience, but was disappointing to the group as a whole. A friend had ordered a bowling pin and balloons the week of the party and when he arrived he was told very dismissively that there was no record of his order. When he inquired if he could just buy a pin, it was offered that he could buy an old one for $1; however, this was not offered as a solution until he inquired about it.

When several members of the group needed to leave early, they asked to pay for their games and were instructed to ??pay the person hosting the party.? When I inquired into the situation, I was told, ??This is our group policy,? and ??there??s nothing I can do about this; you should have been told when you booked the party.? When I explained that I was not, in fact, told of a required group payment system when I booked the party, I was treated very rudely and dismissively.

The payment problem was not even the tip of the iceberg with poor customer service throughout the evening. When one of the bowlers went to collect her shoe from the desk, she was given a shoe that was not hers. When she told the desk employee that the shoe was not hers, he told her that the shoe was someone??s in our party and that she would have to find the owner of the shoe to get hers back. When she challenged the ridiculous request, the desk employee continued to argue with her! Upon realizing that she was not leaving to find the other shoe owner, he finally gave in and provided her with her own shoe.

After all of the money was collected, we went to pay and were told that we would have to wait until the final game was bowled until we could pay in full. The final game was in the 7th frame with 5 bowlers. We asked if we could pay for everything but that game or if we could pay for the game while it was still in session. Each request was denied and we were again treated extremely rudely. As we could not pay for the games and did not want to leave other party-goers behind, we sat back down at the tables where we had been previously bowling. Approximately 5 minutes later an announcement came over the PA system, ??If you are not bowling, you must vacate the tables at the lanes where you are sitting. If you do not vacate the tables, we will come around and embarrass you. Don??t make us have to embarrass you.? There was no such announcement when we arrived and the league bowlers did not vacate the tables. Why were we treated so rudely?

Two hours after leaving the bowling alley, we realized that one bag of presents did not make it to the car. We returned to the Midtown Bowl and were told that nothing had been found. On Sunday afternoon I returned again to the bowling alley to inquire about the bag and was again told that nothing had been found.

The lack of customer service, the rudeness of the staff and the indifference to our problems throughout the evening were all very disturbing to me. The fact that a bag of presents disappeared from the premises and that no one, not the manager, the maintenance staff or the desk employees can recall seeing anything of that nature is equally as disturbing. I am highly disappointed in the establishment and do not plan on ever returning to Midtown Bowl.

1
★☆☆☆☆

I chose to have a birthday party at Midtown Bowl on February 9, 2007. As league bowling was earlier in the evening, Midtown Bowl requested that my party of 25 arrive between 9:00 and 9:15 in order to get 5 lanes next to each other. When we arrived and were directed to our lanes, many of the tables were occupied with league bowlers who were not interested in moving. We worked around them and proceeded to bowl for approximately 2.5 hours. After lanes were set up, we discovered that we were unable to add extra bowlers. This was brushed off as an inconvenience, but was disappointing to the group as a whole. A friend had ordered a bowling pin and balloons the week of the party and when he arrived he was told very dismissively that there was no record of his order. When he inquired if he could just buy a pin, it was offered that he could buy an old one for $1; however, this was not offered as a solution until he inquired about it.

When several members of the group needed to leave early, they asked to pay for their games and were instructed to ??pay the person hosting the party.? When I inquired into the situation, I was told, ??This is our group policy,? and ??there??s nothing I can do about this; you should have been told when you booked the party.? When I explained that I was not, in fact, told of a required group payment system when I booked the party, I was treated very rudely and dismissively.

The payment problem was not even the tip of the iceberg with poor customer service throughout the evening. When one of the bowlers went to collect her shoe from the desk, she was given a shoe that was not hers. When she told the desk employee that the shoe was not hers, he told her that the shoe was someone??s in our party and that she would have to find the owner of the shoe to get hers back. When she challenged the ridiculous request, the desk employee continued to argue with her! Upon realizing that she was not leaving to find the other shoe owner, he finally gave in and provided her with her own shoe.

After all of the money was collected, we went to pay and were told that we would have to wait until the final game was bowled until we could pay in full. The final game was in the 7th frame with 5 bowlers. We asked if we could pay for everything but that game or if we could pay for the game while it was still in session. Each request was denied and we were again treated extremely rudely. As we could not pay for the games and did not want to leave other party-goers behind, we sat back down at the tables where we had been previously bowling. Approximately 5 minutes later an announcement came over the PA system, ??If you are not bowling, you must vacate the tables at the lanes where you are sitting. If you do not vacate the tables, we will come around and embarrass you. Don??t make us have to embarrass you.? There was no such announcement when we arrived and the league bowlers did not vacate the tables. Why were we treated so rudely?

Two hours after leaving the bowling alley, we realized that one bag of presents did not make it to the car. We returned to the Midtown Bowl and were told that nothing had been found. On Sunday afternoon I returned again to the bowling alley to inquire about the bag and was again told that nothing had been found.

The lack of customer service, the rudeness of the staff and the indifference to our problems throughout the evening were all very disturbing to me. The fact that a bag of presents disappeared from the premises and that no one, not the manager, the maintenance staff or the desk employees can recall seeing anything of that nature is equally as disturbing. I am highly disappointed in the establishment and do not plan on ever returning to Midtown Bowl.

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