dots cupcakes

★★★☆☆
  • 400 S. Arroyo Parkway

    Pasadena, CA 91105

    Map & Directions
  • 626-568-3697

About dots cupcakes

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  • Food
  • Bakeries

Food

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.

I'm surprised by the negative reviews. This place had the best cupcakes I've ever tasted. My family agrees! The vanilla and chocolate mint rock. Many of these cupcake "boutiques" have flavorless cakes and super sweet frosting but no real taste beyond sugar. Dots has distinct flavors that have obviously been developed by a lot of taste testing. I never write reviews so that tells you that I think this place is worth the effort!

5
★★★★★

I'm surprised by the negative reviews. This place had the best cupcakes I've ever tasted. My family agrees! The vanilla and chocolate mint rock. Many of these cupcake "boutiques" have flavorless cakes and super sweet frosting but no real taste beyond sugar. Dots has distinct flavors that have obviously been developed by a lot of taste testing. I never write reviews so that tells you that I think this place is worth the effort!

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.

i wanted to give dots another chance because i like their cupcakes but have had very poor customer service in the past. surprised to find a friendly gal working the counter who was friendly and took her time while i was trying to decide the flavors for my daughter's birthday. the owner is finally listening to all the bad reviews.

4
★★★★☆

i wanted to give dots another chance because i like their cupcakes but have had very poor customer service in the past. surprised to find a friendly gal working the counter who was friendly and took her time while i was trying to decide the flavors for my daughter's birthday. the owner is finally listening to all the bad reviews.

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.

I am a sales rep. for a pharmaceutical company. I can give them alot of business. I have cut back drastically. The owner will not smile and give you an
extra 20 CENT BAG OR RIBBON EVERY THING IS EXTRA. In todays economy people are more selective and if they are treated nicely will return time and time again. Not the case here. Pasadena
is a fantastic area and I can not believe that they have allowed Dots to open yet a second location.

2
★★☆☆☆

I am a sales rep. for a pharmaceutical company. I can give them alot of business. I have cut back drastically. The owner will not smile and give you an
extra 20 CENT BAG OR RIBBON EVERY THING IS EXTRA. In todays economy people are more selective and if they are treated nicely will return time and time again. Not the case here. Pasadena
is a fantastic area and I can not believe that they have allowed Dots to open yet a second location.

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.

Wow...I wish I would have searched the reviews prior to visiting Dots....I absolutely agree the shop is cute and inviting however the customer service is not pleasant!!! I brought two other friends and 2 excited little girls wanting to experience Dots and all we received was a sour face with unfriendly service. Needless to say we purchased 6 cupcakes... I will definitely continue purchasing cupcakes from CRUMBS and Sprinkles....both companies know how to treat their customers.

2
★★☆☆☆

Wow...I wish I would have searched the reviews prior to visiting Dots....I absolutely agree the shop is cute and inviting however the customer service is not pleasant!!! I brought two other friends and 2 excited little girls wanting to experience Dots and all we received was a sour face with unfriendly service. Needless to say we purchased 6 cupcakes... I will definitely continue purchasing cupcakes from CRUMBS and Sprinkles....both companies know how to treat their customers.

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.

Someone once told me that...Dots is the Sprinkles of Pasadena. NOT true. Please do not waste your time or calories! eating here. The cupcakes are super pretty but do not taste as good as they look.

And the BIG joy killer....customer service is horrible. I cannot stress how unfriendly and unhelpful the staff here is.

1
★☆☆☆☆

Someone once told me that...Dots is the Sprinkles of Pasadena. NOT true. Please do not waste your time or calories! eating here. The cupcakes are super pretty but do not taste as good as they look.

And the BIG joy killer....customer service is horrible. I cannot stress how unfriendly and unhelpful the staff here is.

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.

I absolutely LOVE cupcakes and stopped by because I thought the shop was so cute. Unfortunately the service was horrible. They have no customer service skills and the cupcakes aren't really that great. I've had better! Save your money. Go someplace where they value customers because this place doesn't!
I hope the owner reads this because she was the worst one of all. Very rude! I will NEVER go back to this place!

1
★☆☆☆☆

I absolutely LOVE cupcakes and stopped by because I thought the shop was so cute. Unfortunately the service was horrible. They have no customer service skills and the cupcakes aren't really that great. I've had better! Save your money. Go someplace where they value customers because this place doesn't!
I hope the owner reads this because she was the worst one of all. Very rude! I will NEVER go back to this place!

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.

I am a huge cupcake girl, so it's unfortunate that this is the closest cupcake place. The cupcakes are okay/good, but there are better.

The owner is so concerned with being cheap and not having extra cupcakes at the end of the night that there are never any good cupcakes left when normal people get off work! My friend's sister owns a cupcake place (but it's in chino hills) They are the opposite, making sure they bake the right amount so that customers can get what they want. I know this, bc I always get leftovers. :)

One time I ordered a dozen mini cupcakes, and they told me I could not choose what flavors I wanted! I had to get a mixed dozen. I even called 24 hours before I needed them.

Because of the horrible service, I had to stop my cupcake fix and have not gone back in a long time. I went there for vday, just to get a gift, and the girl was not friendly!

It will be a long while before I go there...unless I really need a cupcake fix. I would rather drive to chino hills than go here.

1
★☆☆☆☆

I am a huge cupcake girl, so it's unfortunate that this is the closest cupcake place. The cupcakes are okay/good, but there are better.

The owner is so concerned with being cheap and not having extra cupcakes at the end of the night that there are never any good cupcakes left when normal people get off work! My friend's sister owns a cupcake place (but it's in chino hills) They are the opposite, making sure they bake the right amount so that customers can get what they want. I know this, bc I always get leftovers. :)

One time I ordered a dozen mini cupcakes, and they told me I could not choose what flavors I wanted! I had to get a mixed dozen. I even called 24 hours before I needed them.

Because of the horrible service, I had to stop my cupcake fix and have not gone back in a long time. I went there for vday, just to get a gift, and the girl was not friendly!

It will be a long while before I go there...unless I really need a cupcake fix. I would rather drive to chino hills than go here.

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.

I ordered 6 dozen cupcakes and service was poor. Associates seem bitter with bad attitudes. Dot's did not even want to budge when I asked for nice bags to put them in. They charge for every extra item. I take business to the neighborhood and they return it with bad customer service.

1
★☆☆☆☆

I ordered 6 dozen cupcakes and service was poor. Associates seem bitter with bad attitudes. Dot's did not even want to budge when I asked for nice bags to put them in. They charge for every extra item. I take business to the neighborhood and they return it with bad customer service.

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.

the cupcakes here are sooo cute you do not want to eat it, but you should. it is moist and fun to look at. the price is pretty expensive for a cupcake but it is worth it.

5
★★★★★

the cupcakes here are sooo cute you do not want to eat it, but you should. it is moist and fun to look at. the price is pretty expensive for a cupcake but it is worth it.

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.

This store has a horrible reputation for zero customer relations and bad business practice. The cupcakes can be found elsewhere,- I would rather bake them myself then purchase them from people not interested in my event or my hard earned dollars. Never will I shop here!

1
★☆☆☆☆

This store has a horrible reputation for zero customer relations and bad business practice. The cupcakes can be found elsewhere,- I would rather bake them myself then purchase them from people not interested in my event or my hard earned dollars. Never will I shop here!

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.

these cupcakes are the BOMB! u people have no idea what u r talking about. they're not to big and heavily frosted, they're just right! they even come in mini!

they r the nicest! they always greet me! and i've been going ever since they opened! u just have to walk in with a smile!

yes they r a bit pricey but would u rather eat a nice yummy cupcake or a chalky non-tastable cupcake from the grocery store? i would pick DOTS!

5
★★★★★

these cupcakes are the BOMB! u people have no idea what u r talking about. they're not to big and heavily frosted, they're just right! they even come in mini!

they r the nicest! they always greet me! and i've been going ever since they opened! u just have to walk in with a smile!

yes they r a bit pricey but would u rather eat a nice yummy cupcake or a chalky non-tastable cupcake from the grocery store? i would pick DOTS!

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.

Very bad cupcakes...Yuck!!! Maybe my expectations were set too high, but I've tasted better from Von's Market. I can not recommend this cupcakery and if "0" stars were a choice, then I would have chosen that. But the store is cute, though.

1
★☆☆☆☆

Very bad cupcakes...Yuck!!! Maybe my expectations were set too high, but I've tasted better from Von's Market. I can not recommend this cupcakery and if "0" stars were a choice, then I would have chosen that. But the store is cute, though.

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.

Awesome cupcakes. It's unfortunate that the girls running the shop seem so smug and uninterested. About 5 minutes after picking up my order, (it wasn't a large order, just 6 dozen) I called the shop to tell them they had messed up on my order. After a few minutes of getting no where with the girl who answered, the owner got on the line. She had nothing to say to me, not even an idea of how she was going to do help correct order. She made it perfectly clear to me that there was nothing that she was going to do for me, and mentioned to me three times throughout the conversation that her shop is closed on Sundays. By this point, it was obvious to me that she wasn't going to do anything. I understand that mistakes happen. What totally blew me away was instead of helping me, she gave me the I can't be bothered with this right now attitude. She did point out that the quantity I ordered was correct, just not the flavors. She acted as though she didn't quite understand or really care for that matter what my problem was and again reminded me again that she's closed on Sunday. The word about the cute cupcake shop on Arroyo with the rude owner will eventually get out. By-word-of-mouth is and always will be the best form of advertisement. She needs to get a clue and change her attitude and become more professional with her customers. They are what pays her bills. Violet's Cupcakes on Holly Street in Old Town Pasadena has good cupcakes too, and their staff, pleasant.

3
★★★☆☆

Awesome cupcakes. It's unfortunate that the girls running the shop seem so smug and uninterested. About 5 minutes after picking up my order, (it wasn't a large order, just 6 dozen) I called the shop to tell them they had messed up on my order. After a few minutes of getting no where with the girl who answered, the owner got on the line. She had nothing to say to me, not even an idea of how she was going to do help correct order. She made it perfectly clear to me that there was nothing that she was going to do for me, and mentioned to me three times throughout the conversation that her shop is closed on Sundays. By this point, it was obvious to me that she wasn't going to do anything. I understand that mistakes happen. What totally blew me away was instead of helping me, she gave me the I can't be bothered with this right now attitude. She did point out that the quantity I ordered was correct, just not the flavors. She acted as though she didn't quite understand or really care for that matter what my problem was and again reminded me again that she's closed on Sunday. The word about the cute cupcake shop on Arroyo with the rude owner will eventually get out. By-word-of-mouth is and always will be the best form of advertisement. She needs to get a clue and change her attitude and become more professional with her customers. They are what pays her bills. Violet's Cupcakes on Holly Street in Old Town Pasadena has good cupcakes too, and their staff, pleasant.

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.

I was looking for a good cupcake bakery in the area for cupcakes to serve at a shower. I bought a sample box of minis to share with friends. The cupcakes were great, moist, not overfrosted, nicely decorated, a bit pricey. Unfortunately, the service was not up to the same standard. I wanted to get info on ordering etc and got the impression, I was taking up their time. Shouldn't it be the other way around?

4
★★★★☆

I was looking for a good cupcake bakery in the area for cupcakes to serve at a shower. I bought a sample box of minis to share with friends. The cupcakes were great, moist, not overfrosted, nicely decorated, a bit pricey. Unfortunately, the service was not up to the same standard. I wanted to get info on ordering etc and got the impression, I was taking up their time. Shouldn't it be the other way around?

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.

i went in to try this place because from what i hear, the cupcakes are really good. yes, it was one of the best i ever tasted HOWEVER the people who worked there are really stupidist ppl i have ever met. i went in because i wanted to buy some for my birthday. I just asked a simple question, can you write an "M' on top of the cupcakes? she said no because they just come that way. i just said you guys make it and decorate it and you cant just decorate it differently? she said NO! people like that ruin experiances and trust me, you dont want to go there and have your IQ drop a few points by talking to these girls

1
★☆☆☆☆

i went in to try this place because from what i hear, the cupcakes are really good. yes, it was one of the best i ever tasted HOWEVER the people who worked there are really stupidist ppl i have ever met. i went in because i wanted to buy some for my birthday. I just asked a simple question, can you write an "M' on top of the cupcakes? she said no because they just come that way. i just said you guys make it and decorate it and you cant just decorate it differently? she said NO! people like that ruin experiances and trust me, you dont want to go there and have your IQ drop a few points by talking to these girls

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.

Cupcakes are delicious, but the customer services horrible. I explained to the young lady what I saw on the web site is how I wanted the writing on the cup cake, she basically argued with me and said She should know whats on the website since she is the one who created the website. I didn't want to argue with her, maybe I just needed to be a little more clear or I am just wrong! Everyone at the party love the cupcakes, but I didn't want to recommend dots. Everyone in America needs to work to make a living if your staff is so rude to your clients then they don't need the Job bad enough

1
★☆☆☆☆

Cupcakes are delicious, but the customer services horrible. I explained to the young lady what I saw on the web site is how I wanted the writing on the cup cake, she basically argued with me and said She should know whats on the website since she is the one who created the website. I didn't want to argue with her, maybe I just needed to be a little more clear or I am just wrong! Everyone at the party love the cupcakes, but I didn't want to recommend dots. Everyone in America needs to work to make a living if your staff is so rude to your clients then they don't need the Job bad enough

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1 out of 1 people found this review helpful.

.

Ever since a coworker told me about this place, I have been going at least 2-3 times a month. I do like the fact that they do not put globs of icing and it is conveniently located for me on my way home from work. My two favorite cupcakes are anything with chocolate cake and red velvet.

My complaint is that if your slogan is "your neighborhood cupcakery", I would think being friendly to your customers might help with your business? The staff and especially the owner always appear as if you are bothering them when you place your order. It always feels like a strict business transaction. It wouldn't hurt to crack a smile once in a while. Maybe they should be called the cupcake nazi. "You smiled at us! No cupcake for you!"

I give them 4 stars based on the cupcake only.

4
★★★★☆

Ever since a coworker told me about this place, I have been going at least 2-3 times a month. I do like the fact that they do not put globs of icing and it is conveniently located for me on my way home from work. My two favorite cupcakes are anything with chocolate cake and red velvet.

My complaint is that if your slogan is "your neighborhood cupcakery", I would think being friendly to your customers might help with your business? The staff and especially the owner always appear as if you are bothering them when you place your order. It always feels like a strict business transaction. It wouldn't hurt to crack a smile once in a while. Maybe they should be called the cupcake nazi. "You smiled at us! No cupcake for you!"

I give them 4 stars based on the cupcake only.

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1 out of 1 people found this review helpful.

.

The cupcakes at dots are delicious, especially the Red Velvet or the Banana split one. They are not as moist as Sprinkles, but for those of us in this part of town, it will do since I don't want to make the trek out there! But I agree with the others, the employees are not even friendly, they don't smile, say thank you or even greet you. You would think for paying so much for a cupcake, they can at least pretend to be pleasant instead of a nasty scowl. I have been there about 8 times and never had a positive experience with the employees there!

2
★★☆☆☆

The cupcakes at dots are delicious, especially the Red Velvet or the Banana split one. They are not as moist as Sprinkles, but for those of us in this part of town, it will do since I don't want to make the trek out there! But I agree with the others, the employees are not even friendly, they don't smile, say thank you or even greet you. You would think for paying so much for a cupcake, they can at least pretend to be pleasant instead of a nasty scowl. I have been there about 8 times and never had a positive experience with the employees there!

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1 out of 1 people found this review helpful.

.

Huge disappointment. I was hopeful when I saw the exterior of the shop (looked really cute) and the flavors seem innovative, so was expecting cupcakes similar to those at Magnolia Bakery in New York. Not even close. These are just overpriced and dry! Would not recommend at all.

1
★☆☆☆☆

Huge disappointment. I was hopeful when I saw the exterior of the shop (looked really cute) and the flavors seem innovative, so was expecting cupcakes similar to those at Magnolia Bakery in New York. Not even close. These are just overpriced and dry! Would not recommend at all.

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.

The cupcakes here are delicious. I want the business to succeed because I really enjoy their cupcakes. I think the store is adorable, however the employees here have to be trained to be polite and at least pretend like they are happy to serve you. They have never ONCE said "thank you", "have a nice day" or "how are you?" I have been there 3-4 times. They just stare at you like what the heck do you want. If I owned this business I would pay attention to customer service or the patrons of Pasadena will not support them.

4
★★★★☆

The cupcakes here are delicious. I want the business to succeed because I really enjoy their cupcakes. I think the store is adorable, however the employees here have to be trained to be polite and at least pretend like they are happy to serve you. They have never ONCE said "thank you", "have a nice day" or "how are you?" I have been there 3-4 times. They just stare at you like what the heck do you want. If I owned this business I would pay attention to customer service or the patrons of Pasadena will not support them.

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.

i've been indulging in dots since they opened a few months ago....they are super nice and they always know my order when i walk in their tiny shop...my favorite is the chocolate with chocolate frosting, they make the best chocolate cupcakes...i've tasted cupcakes from new york, sf, beverly hills, etc...

5
★★★★★

i've been indulging in dots since they opened a few months ago....they are super nice and they always know my order when i walk in their tiny shop...my favorite is the chocolate with chocolate frosting, they make the best chocolate cupcakes...i've tasted cupcakes from new york, sf, beverly hills, etc...

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.

I used to stop by, not because their cupcakes were wonderful (they aren't) but because I wanted to support a local business. But my last experience there was it. The associate or owner (don't know which) was so rude! It isn't as if they're giving them away, I mean, we still are paying for them, they aren't doing us any favor.

Next time, fax in your order to Sprinkles, and then go right to the front of the counter...NO WAITING! I know it's way over in WeHo, but at least they've earned their attitude with yummy yummy cupcakes.

IF you must have some in Pasadena, go to the vons on Fair Oaks and order them there, at least they smile at you.

2
★★☆☆☆

I used to stop by, not because their cupcakes were wonderful (they aren't) but because I wanted to support a local business. But my last experience there was it. The associate or owner (don't know which) was so rude! It isn't as if they're giving them away, I mean, we still are paying for them, they aren't doing us any favor.

Next time, fax in your order to Sprinkles, and then go right to the front of the counter...NO WAITING! I know it's way over in WeHo, but at least they've earned their attitude with yummy yummy cupcakes.

IF you must have some in Pasadena, go to the vons on Fair Oaks and order them there, at least they smile at you.

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.

omg...i tried the red velvet cupcake the other day and it was possibly the most delicious dessert i've ever had. perfectly moist, great flavor in the frosting. the shop was really cute and hip, also, and the staff was super friendly and helpful! i'm definitely becoming a dots regular!!!

5
★★★★★

omg...i tried the red velvet cupcake the other day and it was possibly the most delicious dessert i've ever had. perfectly moist, great flavor in the frosting. the shop was really cute and hip, also, and the staff was super friendly and helpful! i'm definitely becoming a dots regular!!!

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.

sorry to say that Dots was a disappointment... I stopped by to order cupcakes for my sister in law's baby shower... they had no design ideas or pictures to show me... just the ones in the case... I ended up ordering blindly some 60 cupcakes... I think I am going to cancel it because it's just not worth over $100 for mediocre tasting cupcakes...
I bought 2 to try at home because the sales people were not offering a taste or sample size to me... nothing special... and, very small place, unprofessional, and like the other reviewer said... could buy a better and more economical cupcake at the local market... what a shame...

2
★★☆☆☆

sorry to say that Dots was a disappointment... I stopped by to order cupcakes for my sister in law's baby shower... they had no design ideas or pictures to show me... just the ones in the case... I ended up ordering blindly some 60 cupcakes... I think I am going to cancel it because it's just not worth over $100 for mediocre tasting cupcakes...
I bought 2 to try at home because the sales people were not offering a taste or sample size to me... nothing special... and, very small place, unprofessional, and like the other reviewer said... could buy a better and more economical cupcake at the local market... what a shame...

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.

i ordered 2 dozen mini cupcakes for my friend's baby shower and it was too cute and really yummy. They even decorated the cupcakes with little pink flowers and made me a cupcake stand with pretty ribbons...they are so nice they offered me free dippin dots ice cream that night too. the chocolate mint one is so awesome...they usually run out if you don't get there in the mornings. best cupcakes in pasadena

5
★★★★★

i ordered 2 dozen mini cupcakes for my friend's baby shower and it was too cute and really yummy. They even decorated the cupcakes with little pink flowers and made me a cupcake stand with pretty ribbons...they are so nice they offered me free dippin dots ice cream that night too. the chocolate mint one is so awesome...they usually run out if you don't get there in the mornings. best cupcakes in pasadena

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.

I just can't say too many nice things about Dots. The cupcakes were not worth the price. I have had a better cupcake and for a much better price from the local grocery store (Von's, Ralphs, etc...). While I can wash a bad cupcake down, I can't get rid of the bad taste left from a bitter employee/owner (not sure which one). I won't be going back. I would rather drive to Spinkles and stand in line for an hour and deal with the traffic there and back than drive 2 miles to Dots. But like I said, what a cute set up.

2
★★☆☆☆

I just can't say too many nice things about Dots. The cupcakes were not worth the price. I have had a better cupcake and for a much better price from the local grocery store (Von's, Ralphs, etc...). While I can wash a bad cupcake down, I can't get rid of the bad taste left from a bitter employee/owner (not sure which one). I won't be going back. I would rather drive to Spinkles and stand in line for an hour and deal with the traffic there and back than drive 2 miles to Dots. But like I said, what a cute set up.

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.

Okay, Valentine's day is around the corner and I keep hearing about Sprinkles Cupcakes in Beverly Hills. I'm not up for the drive and don't care to stand in line outside Sprinkles, so I decide to try Dots Cupcakes in Pasadena.

The size of the cupcakes are great given the price. I selected the Vanilla, Chocolate, and Strawberry Shortcake Cupcakes. The Vanilla Frosting is fantastic. On the other hand, the actual cupcakes are nothing extraordinary. I don't really taste a difference between these cupcakes and those from other bakeries. You're paying for the ambience and added flavor selection.

Overall I do see myself returning. If you're local to the San Gabriel Valley it's worth the drive. But you're outside of this general area, save yourself the time.

4
★★★★☆

Okay, Valentine's day is around the corner and I keep hearing about Sprinkles Cupcakes in Beverly Hills. I'm not up for the drive and don't care to stand in line outside Sprinkles, so I decide to try Dots Cupcakes in Pasadena.

The size of the cupcakes are great given the price. I selected the Vanilla, Chocolate, and Strawberry Shortcake Cupcakes. The Vanilla Frosting is fantastic. On the other hand, the actual cupcakes are nothing extraordinary. I don't really taste a difference between these cupcakes and those from other bakeries. You're paying for the ambience and added flavor selection.

Overall I do see myself returning. If you're local to the San Gabriel Valley it's worth the drive. But you're outside of this general area, save yourself the time.

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