Fermata Music Studios

Well, it's only been 10 days, within the 7-10 business days promised. I have emailed them twice without any response. My daughter asks me everyday when she will get the rock stop for her cello. I guess the answer is, never. I should have checked out this company before I ordered.

Posted 08/12/09 | Report Abuse

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Same as all the rest. Lured in by low prices. Card was charged. Item never shipped (supposedly out of stock). Was supposed to get a refund on my credit card. Never came.

Don't do business with this store!! You have been warned, The BBB gave them a F rating.

Posted 06/21/09 | Report Abuse

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I wish I would have found this site about Fermata before they ripped me off too. I ordered a dulcimer for my mom and my credit card was charged but never any produce. You can't contact anyone by phone or email or IM so you pretty much can't complain to them. I contested the charged with my credit card company and Fermata did not even respond to them so I got a credit on my account, but still....NOTHING from Fermata.

Posted 06/12/09 | Report Abuse

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Listen to the people on this page -- I had the same exact problem ordering a sax case from Fermata. A few days after the order "oh, sorry it's out of stock, it'll be another two weeks." HA -- two weeks went by, then two months.... By that point I was calling/ emailing them daily. Occasionally they would reply with some meaningless, trite drivel about how they were working on it or whatever, but more often than not, they just wouldn't answer. Eventually, I did get my case -- and surprise -- it shipped from the SKB factory, NOT from Fermata...

Don't let their prices lure you in! you have been warned....

Posted 06/12/09 | Report Abuse

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This company charged me for an item they promised to send. It is now one year later with no item sent and they are still ignoring their obligation to refund my money. They have complaints filed with the Better Business Bureau and with the S.C. Attorney General's Office. How can they get away with this?

Posted 06/03/09 | Report Abuse

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I ordered strings on-line in February. I was billed $291 and never received the strings. After four email attempts, numerous calls to a voice mail system that doesn't take messages, and a complaint to the BBB, I received an email two months later acknowledging that the strings were still on back order and that my credit card would be refunded. One month later, and I still haven't received a refund. I still have no way to contact the store and speak to a human and am doubtful that I'll receive my money.

Posted 05/22/09 | Report Abuse

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Found online store via Google - cheapest price for reeds including shipping. They claim to have a real store in South Carolina. I also found a MySpace website but appears to have not been updated in 10 months.Three days after I order I receive email that reeds are now out of stock and may take a week longer. I am not happy but let them know I can wait one week. Two days later they claim they just came in and will arrive in three days. It is now 16 days and I have not received my order. During the last week I have sent multiple emails, tried their IM, and called their phone number. The phone number appears to just automated response, they don't inform you know but if you press "0" you get to leave a voice mail. Anyhow no response in over a week

Posted 12/01/08 | Report Abuse

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